Hayes, London hotel rooms at the CitizenM Hotels

"Front desk rude. Works directly above room with no notice. Fake eyelashes still stuck on the bedside table from previous guest. Internet slow. Can’t connect HDMI items to TV. Fridge not on. AC isn’t functional and directly from 1970’s. Nothing been upgraded in a LONG time despite new ownership. Gym equipment is in disrepair. Some buttons for lifts / elevators not working. It’s a hotel, it’s cheap and it’s close to the city. That’s it. "

"Et fint hotel med ganske mange værelser af den type som kunne ligge i hvilken som helst by. Venligt og effektivt personale "

"The room was clean and cosy. Staff was excellent and helpful. Only downside is there’s no kettle in the room so no coffee and tea available "

"Staff is amazing. Gym is HORRIBLE. it should not be advertised as part of the hotel. Very dirty and dark and loud. Very disappointed as this was a reason I boooked to stay there"

"Clean and great service "

"Great staff, best amenities and great room!"

"Fantastic staff, great location"

"Great location and comfortable rooms. Check in and check out process fast "

"Love this hotel it has amazing views of the Tower Bridge, great location and very helpful staff. "