Hayes, London hotel rooms at the CitizenM Hotels

"We paid for a superior king bed, but got two beds shoved together, loosely, that one could fall between. The room shower was hot and fast, rarity nowadays. Breakfast was delicious, plenty of options."

"Good basic hotel. Restaurants were good as well."

"Unfortunately my room had inadequate facilities (a wardrobe that didn’t allow for full-length storage of my garments) but the staff downstairs put it right and moved me to a better room. The breakfast the following day was wonderful and all-in-all, a lovely stay. Would definitely return:"

"We have stayed here twice & on every occasion had a Great stay!! Will always stay @ the Holiday Inn Express!! We always look foreward to staying there when we are @ Heathrow!!"

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"Good for price and location, staff quite unhelpful with the Ryanair style shelf check in’s."

"4 night stay was excellent. Overall the staff was super friendly and helpful and breakfast staff was hardworking and efficient. Breakfast choices were plentiful and really good and healthy. Loved the cappuccino machine and fresh pastries too. Hotel was quiet at night and bed was comfortable. Room felt a bit cramped and not enough bathroom hooks to hang wet towels. The only negative is the hotel’s location-although it felt safe and was nice and quiet- is a bit far from the nearest tube stop Pimilco and walking to Parliament area is approximately 14-15 minutes away. There are plenty of busstops nearby and we chose this option often, plus it was cheaper than the tube. If you want hustle and bustle then this hotel location is not it. I would recommend this hotel highly if you want clean, quiet, fantastic breakfast, super staff, and safe area and don’t mind walking."

"Hotels near Heathrow are very difficult--meaning expensive--to access in terms of transport..."

"The staff are very friendly and helpful. Room was spotless. Very good hotel."