Find hotels in Highlands, Lowell

"the breakfast area was nice the food was great , just Under staffed. "

"Very happy with the entire experience. "

"Staff was excellent. Had a conference there and the banquet staff was great, food was good, but nothing special. Restaurant was standard bar food, but they also had games for kids"

"Overall the experience was fine and the hotel is in a convenient location. Aesthetically speaking, our room needed a little attention... Peeling wallpaper, shower grout was moldy/discolored, and the carpet was stained. Additionally, the bed sheets had holes and small stains, but they were clean. "

"Good food!"

"Staff was untrained. Front desk woman was falling asleep/ nodding off on Sat. morning. Asst. Manager does not know customer service. Housekeepers cannot understand English. I was sick for 6 days with pneumonia and was TOLD to check out a day early with NO REASON. My bank flagged my card for Fraud since no staff checked me out of my reservation on 3/6/26. The Hampton Inn, Waltham STILL HAD AN OPEN reservation for me 5 days AFTER I was TOLD to leave. Unprofessional and untrained staff with zero customer service skills to solve problems. "

"Hotel said it was pet friendly. Not really when you paid 140 for the room and the dog cost 75 bucks. Not listed on fees page for hotel."

"Good for the price "

"Very slow WiFi. No breakfast till 10 on weekends. No coffee bar in the lobby. Some of the staff at the desk seemed like they were just passing time, not really interested in customer service. "