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"Food is not as great with the other hotels I stayed in Punta Cana "

"Had a great time at this resort. "

"My girl and I loved everything about it"

"We stayed for 5 days as a party of 7 (3 generations: 4 adults and 3 children) over Spring break 2026. It was our first visit to the Fantasia resort. Being VIP Expedia members, we received a room upgrade with 2 connecting rooms and a castle/pool view. We loved our stay. The rooms were clean, the beach is beautiful, and the staff was very friendly and helpful. We used the resort app to make restaurant reservations and ask for extra blankets. The only minor issue was the softness of the pillows, which I hope will change once Hyatt starts managing the resort. We loved our stay and our kids are asking us to come back next year."

"If you like a good service don’t choose this place, they have a few foreign workers which have a very bad manners and poor service skills, they can make your day miserable, besides that the resorts is huge and well distributed have bars and food for all over the place "

"The hotel grounds are huge with manny pools. We stayed in room that accommodated 3 double beds & sofa bed with plenty of space. Massive room which is great for group of friends. Nice pools However service was very poor. Some staff members out effort but more often than not terrible service. First at checkin. The front desk staff made it seem like I was nuisance for them to check me in. Didn’t provide me any information about property or give me general instructions. I had to ask where to eat. What the times are. How to even get to my room. The restaurants while many had terrible system. No way to make reservations. You had to show up & hope there was room. Or go at 6. We were only able to go to restaurant 1 time with other nights left to go to buffet. Even service at restaurants was bad. We would ask for table for 4 and the staff would just look & not bother to find us table. If we sat down somewhere they would say no this area is closed. Complete lack of care or attention. If they only want people to sit in certain section they should direct them. Food quality was mediocre. Not impressed at all. "

"Amazing entertainment nightly , clean rooms , so much more ! I would 100 percent recommend to OBSR"

"The stay could not have been better. The beach is the nicest I've ever experienced, the hotel, rooms and amenities were perfect, the food wonderful....but the warm and accommodating staff was the best of all. We will definitely be returning to Bavaro Palace!"