“We've been coming to this hotel for over 10 years, and over that time we've noticed a steady decline in the quality of the service, the condition of the equipment, and even the internet connection. Unfortunately, this most recent stay was the most disappointing of all.
The biggest issue was the way management handled a booking error. Expedia contacted the hotel on our behalf to request assistance with a refund, but the manager completely disregarded the request. While we were at the hotel, he...
“We've been coming to this hotel for over 10 years, and over that time we've noticed a steady decline in the quality of the service, the condition of the equipment, and even the internet connection. Unfortunately, this most recent stay was the most disappointing of all.
The biggest issue was the way management handled a booking error. Expedia contacted the hotel on our behalf to request assistance with a refund, but the manager completely disregarded the request. While we were at the hotel, he...
MAGDELINE