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"Very poor customer service "

"Everything were perfect! Particularly would like to notice our butler Henry "

"Clean room, clean pool and water slides but minibar was never restocked - even after calling to ask multiple times. "

"If you are young and like Latino music and dance this place is great. If you about lazy and a lot of alcohol, baking food this is great. I personally missed the regular international disco party and dairy variety. Also beach could be more friendly to walk and swim."

"Room were good but cleaning was always late The fan in the room was constantly running could not be turned off Safe was not working the first day but got fixed the next day "

"I give it 6.8/10. Had a couple of problems with the room but the staff was understanding and friendly about it. Love how many pools there are, and the beach. The activities were just very limited when it came to English speakers. "

"Terrible Week. Booked two rooms for my family and asked to have them next to each other, but the rooms weren't even in the same building. First night found cockroach in my room. Reported it and nothing was done so I trapped it under an overturned garbage can. Second night took a shower and the drain didn't work...water throughout the floor of the entire room. Reported both issues and they sent exterminators with respirators to spray poison. I told them I didn't want to sleep in a room with my kid that has poison but they didn't want to give me another room. I had to complain to three different people before I got a new room. Some slides at the water park were closed and never opened for the whole week. They stopped providing rides to the water park from the hotel so my kids and I had to walk it. Food was not great. My daughter was very ill from an undercooked hamburger served at the beach. Toilet in new room stopped working. They tried selling me on a VIP experience the next time I stay there...when I explained why I will never go back to that hotel the guy simply said, "Oh, okay, bye". Not once did any representative try to make things right. They truly don't care about the guest experience. "

"Loved the hotel and everything about it! Will be back!"

"Catalonia Bavaro has become our new annual vacation resort. While we preferred the adults only (Royal Bavaro) resort, the overall vibe of being surrounded by the beautiful Dominican nature, friendly staff and increadibly tasty cuisine they have to offer; truly made our stay unforgettable! Great value and the property is well maintained. Absolutely had a great time at Catalonia resorts."