2/10
This was the worst Hotel experience. This property should not be on the Expedia web site its unsafe. The property is not family oriented when you pull up at 1:00 am from driving 545 miles and observe allegedly drug deals and prostitution activity in the parking lot. The Pictures are deceiving no continental breakfast served period, but they state that and have the furnished area but no food nothing worked. The lobby had a strong marijuana odor that the manager Ben said he didn't notice when I complained. Tired and frustrated I checked in to my room that he escorted me to on the second floor. I observed exit doors wide open not locked. I observed no ice machines worked, entering the room it had a foul odor and the door was beaten up, the pullout couch for my two granddaughters was broken the couch pillows were ripped the and the mattress had stains on it. He escorted us to another room with the same results broken and stained furniture. I informed Ben we could not stay here due to the property condition. My family and I exited the room and went to the lobby with our luggage. I requested a refund from Ben and he stated he could not because he was not the manager, but he would tell him we did not keep the reservation due to the condition of the property. I booked another Hotel room at The Heritage 3:00am.
George
2025๋
6์์ 7๋ฐ ์๋ฐํจ