4/10 Poor
Jaime
Apr 4, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks nice, but has quite a few issues
The hotel exterior is really well done and the rooms look in good shape overall at first glance, but we had quite a few issues. At check in, the front desk staff were rude. When we showed them the reservation number, they took a while to find it and made it seem like it was our fault. We got to our room and it was pretty dirty. There were smudges on the counter and mirror, what looked like body fluid and drink stains on the sofa and comforter. I asked for another blanket and they said it would cost 200 baht. We were allowed 2 towels per person and had to walk to the lobby to exchange them. Towels weren’t offered at the pool so this was an inconvenience. Also, the toilet seat was broken and mold was present on the grout and caulking. Lastly, the fire escape was locked and while I’m sure it was locked for security, this presents a life and safety hazard. Overall the place looks nice to draw people in, but things are dirty and we felt we got nickel and dimed for everything. I’m not normally the type to leave a bad hotel review, but service was bad enough We felt we had to warn others to find someplace else.
Jaime
Stayed 2 nights in Apr 2024