Dear Lucy, We would like to thank you for this review about your recent experience in our hotel.It is wonderful to know that our newly renovated rooms and the professionalism of our lobby bar staff met your expectations and contributed to a memorable holiday. Our team is dedicated to guest safety and satisfaction, and it is heartening to hear that their efforts had such a positive impact on your stay.However, we regret that our late-night dining options did not meet your preferences. We always strive to provide a variety of choices to cater to different tastes, and your feedback is valuable as we continuously seek to improve our services. We hope you were able to enjoy other dining experiences with us, including our highly-rated breakfast and the selection at our six restaurants offering international and local cuisine.We take pride in our high standards of cleanliness and service, and it is gratifying to learn that these aspects greatly pleased you. Our team at Grand Palladium White Island Resort & Spa is committed to creating a comfortable and enjoyable environment for all our guests.We hope to welcome you back. Best wishes,Jaime Sierra, Duty Resort Manager

Dear Nadja,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Jaime Sierra, Duty Resort Manager

Dear Niss,Thank you for such a great review.It is truly rewarding to know that our dedication to maintaining impeccable room cleanliness met your expectations and contributed to a memorable experience. Our team takes great pride in not only upholding the condition of the property but also ensuring that every guest receives the highest level of service. Your acknowledgment of these efforts is greatly appreciated and serves as a wonderful encouragement to us all.We are thrilled that you chose to stay with us and hope that Grand Palladium White Island Resort & Spa continues to be your preferred destination in Ibiza for future visits.We look forward to a return visit from you in the future.Best wishes,Jaime Sierra, Duty Resort Manager

Dear Gabriel,Thank you for such a great review.It is delightful to hear that you had a perfect stay and that you found our staff lovely. We are thrilled to know that the food met your expectations and added to the enjoyment of your visit.We note your score regarding the hotel condition and would love to hear more about any specific aspects that did not fully meet your expectations. Our team continually strives to maintain and improve our facilities to enhance guest experiences.Our commitment to service excellence is reflected in your recognition of our team's efforts, and we are glad that the room amenities contributed to a restful and enjoyable stay. At Grand Palladium White Island Resort & Spa, we aim to provide a sanctuary for our guests, where they can enjoy the vibrancy of Ibiza along with the comfort and relaxation our resort offers.Thank you once again for your kind words. We take pride in our high standards and are pleased to see these reflected in your experience.We look forward to a return visit from you in the future.Best wishes,Jaime Sierra, Duty Resort Manager

Estimado huésped,Hemos recibido su reseña.Lamentamos mucho no haber alcanzado sus expectativas durante su estancia en nuestro hotel. Nos hubiera gustado que nos hubiese informado durante su estancia de los inconvenientes que comenta para darnos así la oportunidad de reaccionar de manera inmediata y poder dar solución a los problemas, haciendo que su estancia fuera más placentera, que es lo que todos deseamos.Esperamos tener la oportunidad de recibirle nuevamente y superar sus expectativas en una futura estancia.Atentamente,Jaime Sierra, Duty Resort Manager

Dear Tiffany,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion. Very best wishes,Jaime Sierra, Duty Resort Manager

Apreciada Elena, Nos sentimos muy honrados de la recomendación que ha dejado en esta plataforma.Es con gran satisfacción que le agradecemos por su reseña en la cual destaca nuestro excelente servicio e instalaciones, ideales para un merecido descanso.Con el deseo de volver a verle muy pronto, le enviamos los saludos más cordiales,Jaime Sierra, Duty Resort Manager

Dear Barbara,Thank you for sharing your feedback.We are thrilled to hear that you found our food to be excellent and enjoyed the lovely atmosphere of our resort. Our team takes great pride in providing a variety of culinary options and maintaining a high standard of cleanliness and service.We apologize for any inconvenience you faced regarding the availability of our à la carte restaurants. As the end of the season approaches, some amenities may be limited. In the future, we recommend making reservations for our à la carte restaurants in advance to ensure a spot. Our staff is always available to assist with any booking needs.We hope that we have the pleasure of welcoming you back in the future. Kindest regards,Pedro Colomar, Rooms Division Manager

Dear Anthea, Thank you for this positive review of your stay.Thanks for the good review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.We look forward to welcoming you back for another memorable stay in the future. Warm regards,David Filgueira, Duty Resort Manager

Dear Anthea, Thank you for this positive review of your stay.We are thrilled to hear that you found our property beautiful and conveniently located near the airport. Our staff truly appreciates your kind words about their friendliness and helpfulness. It's great to know that you enjoyed the incredible food at our buffet and had a fantastic time at the sports bar with our delicious chicken wings. We take pride in offering a variety of pools and beach areas for our guests to relax and unwind.We look forward to welcoming you back for another memorable stay in the future. Warm regards,David Filgueira, Duty Resort Manager

Dear Guest,Thank you for taking the time to share your feedback.We are thrilled to hear that you loved everything about your stay with us. Your kind words regarding our excellent service, cleanliness, and room comfort are greatly appreciated. Our team works hard to provide a memorable experience for all our guests, and it's always rewarding to hear when we've succeeded.We understand that pricing can be a concern, and we strive to offer competitive rates while maintaining the high-quality experience our guests expect. We hope that the value of our amenities, location, and overall experience will encourage you to return for another fantastic stay.We look forward to welcoming you back for another stay in the future.Best wishes,David Filgueira, Duty Resort Manager

Dear Michael,Thank you for taking the time to share your review.We are glad to hear that you found our staff to be attentive and our rooms clean. Your satisfaction is important to us, and we appreciate your positive feedback.We understand your concerns regarding the premium liquor and more expensive entrees on the menu. Our hotel offers a variety of dining options, including six restaurants with different cuisines and price ranges. We aim to cater to a wide range of preferences and budgets, and we apologize if this aspect did not meet your expectations. As for the attentiveness of our restaurant staff, we will take your feedback into consideration and work on improving our service.We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future.Fer Bouchar, Smile Manager

Apreciado Abraham, Gracias por alojarse por nosotros en esta oportunidad.Lamentamos mucho no haber alcanzado sus expectativas durante su estancia en nuestro hotel. Nos hubiera gustado que nos hubiese informado durante su estancia de los inconvenientes que comenta para darnos así la oportunidad de reaccionar de manera inmediata y poder dar solución a los problemas, haciendo que su estancia fuera más placentera, que es lo que todos deseamos.Esperamos poder recibirle en otra oportunidad. Atentamente,David Filgueira, Duty Resort Manager

Dear Fatima,Thank you for taking the time to share your review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,Fer Bouchar, Smile Manager

Dear Manny,Thank you for this positive review of your stay with us.We are thrilled to hear that you found our hotel to be in excellent condition and appreciated the high level of service and room comfort during your stay. Our team takes great pride in maintaining a clean and welcoming environment for our guests.We would be delighted to welcome you back on another occasion. All the best,Fer Bouchar, Smile Manager

Dear Amin, Thank you for your feedback.We are glad to hear that you found our hotel to be a 4-star establishment and appreciated the cleanliness, comfort, and service during your stay.We apologize for the inconvenience you faced with the room arrangements and the unavailability of some of our à la carte restaurants. We always strive to accommodate our guests' preferences, and we will take your feedback into consideration for future improvements.Regarding the pool temperature, it may vary depending on the weather conditions, but we will look into this matter to ensure the comfort of our guests. As for the drink selection and sun-bed service, we offer a wide variety of options at our bars, and our team is always available to assist you at the bar areas. We understand that these aspects did not meet your expectations, and we are sorry for any inconvenience caused.We are pleased to know that you had a good time at our resort, and we hope that you were able to enjoy the numerous amenities and activities we offer, such as our various pools, spa, and fitness centre.We hope to welcome you back. Best wishes,David Filgueira, Duty Resort Manager

Dear Clare,Thank you for taking the time to share your feedback.We are glad to hear that you found our hotel to be clean and well-maintained, and that you enjoyed our room amenities and overall hotel condition.However, we are deeply concerned about the issue you mentioned regarding your purse. We take the security of our guests and their belongings very seriously, and we have strict protocols in place to ensure a safe environment. We apologize for any inconvenience this may have caused you and assure you that we will investigate the matter thoroughly. We also encourage our guests to use the in-room safes provided for added security. Once again, we apologize for any distress this may have caused during your stay.We hope we can provide you with an improved stay in the future.Kind regards,

Dear Wilson,Thank you for your kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,David Filgueira, Duty Resort Manager

Dear Nikolina,Thanks for taking the time to review your stay at our hotel.We are sorry to know that you felt our high standards were not upheld. We urge guests to share any concerns they have at the time so that we may deal with the matter immediately to ensure you have an enjoyable stay. We have, nevertheless, addressed these issues with our housekeeping team. Moreover, we truly value all feedback and are sorry that you were not entirely satisfied with the level of service delivered by our team. Rest assured that this feedback will be addressed with the relevant managers.We sincerely hope that you will return on another occasion in the future. All the best,David Filgueira, Duty Resort Manager

Dear Omar,Thanks for taking the time to share your views of your stay at our hotel.We are thrilled to hear that you found our staff to be top-notch in their service. It's great to know that you appreciated the cleanliness of our hotel, as well as the condition and amenities of your room.We truly appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future.The whole team hopes to see you again in the future.Kind regards,David Filgueira, Duty Resort Manager

Dear Romeo,Thank you for this positive review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you again. Best regards,David Filgueira, Duty Resort Manager

Dear Anthea, Thank you for this positive review of your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable stay in the future. Warm regards,David Filgueira, Duty Resort Manager

Dear Anthea, Thank you for this positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable stay in the future. Warm regards,David Filgueira, Duty Resort Manager

Dear Daniel,Our sincerest thanks for this positive review of your stay at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,David Filgueira, Duty Resort Manager

Dear Guest, thank you for sharing your experience at our hotel.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to seeing you again in the future.Kind regards,David Filgueira, Duty Resort Manager

Dear David,Thank you for such a positive review of your stay.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We hope we have the pleasure of seeing you on future occasions. Best regards,David Filgueira, Duty Resort Manager

Dear Guest,Thank you for taking the time to share your feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.It would be a pleasure to welcome you back in the future. Kind regards,David Filgueira, Duty Resort Manager

Dear Justin,Thank you for reviewing your recent stay.We are delighted to hear that you enjoyed our excellent buffet and appreciated the cleanliness and service provided by our team. It's also great to know that our variety of food options met your expectations.However, we apologize for the inconvenience you faced with the chairs and umbrellas at the beach. As these are managed by the town hall, their availability is beyond our control. We do offer sun loungers and umbrellas by our pool area for our guests to enjoy.We hope to see you again in the future. Best regards,Fer Bouchar, Smile Manager

Dear Noah,Thank you for taking the time to share your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,David Filgueira, Duty Resort Manager

Dear Andres,Thanks for taking the time to provide feedback about your time at our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to have the opportunity to welcome you again.Best wishes,Fer Bouchar, Smile Manager

Dear Mandi, Thank you very much for your kind review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We look forward to seeing you again on your next stay.Best wishes,Fer Bouchar, Smile Manager

Dear Lubomir,Thank you for taking the time to share your opinion with us.We are delighted to hear that you found our staff friendly and helpful, and that your child enjoyed our kids club. Our team works hard to ensure that all our guests, including the little ones, have a memorable stay. We appreciate your kind words about the variety and quality of meals in our buffet restaurants. Our goal is to provide a wide selection of delicious options to suit all tastes.We apologize for any inconvenience you may have experienced with the all-inclusive cocktails and the sunbeds near the swimming pools. We continuously strive to improve our services, and your feedback is valuable in helping us do so. Regarding the noise from airplanes, our location close to the airport can sometimes result in increased noise levels, but we are glad to know that it did not significantly impact your stay.The entire team look forward to welcoming you back on a future visit.Kind regards,David Filgueira, Duty Resort Manager

Dear Matheus,Thank you for this positive feedback.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We hope to see you again in the future.Kind regards,David Filgueira, Duty Resort Manager

Dear Gillian Jane,Thank you for this great feedback about your recent stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,David Filgueira, Duty Resort Manager

Dear Patrick,Thank you for your kind review of your recent stay at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Fer Bouchar, Smile Manager

Dear Guest, Many thanks for your review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back. Best wishes,David Filgueira, Duty Resort Manager

Dear Steve, Thank you very much for your feedback.We are delighted to hear that you enjoyed our all-inclusive offerings, including the access to two hotel facilities, three pools, two buffets, and three specific restaurants. It's great to know that our hotel caters well to both families and groups of young people, thanks to our proximity to the big nightclubs.We acknowledge your concern regarding the noise from the planes taking off. Our hotel is located near the airport, which can be convenient for many guests, but we understand that it may cause some disturbance. We have double-glazed windows in our rooms to minimize the noise, and we hope this provided some relief during your stay. We apologize for any inconvenience this may have caused.We hope to welcome you again in the future. All the best.David Filgueira, Duty Resort Manager

Dear Patrik,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.The entire team look forward to welcoming you back for a future visit.Kind regards,David Filgueira, Duty Resort Manager

Dear Franklin,Thank you for taking the time to review your stay.We are glad to hear that you enjoyed our beautiful beach and the accessibility it offers. Our pools are indeed a highlight for many guests, and we appreciate your positive feedback on them.However, we are sorry to hear about the issues you faced with the room cleanliness and the entertainment. We have recently renovated our rooms with a chic, modern decor to ensure a comfortable stay for our guests. We also take cleanliness very seriously and have daily housekeeping services to maintain high standards. We will address your concerns with our housekeeping team to ensure such issues are not repeated. Regarding the entertainment, we strive to provide a variety of activities and shows to cater to different preferences, and we will take your feedback into consideration for future improvements.We look forward to welcoming you back in the future.Best wishes,David Filgueira, Duty Resort Manager

Dear Liayne,Thank you for taking the time to share your review.We are glad to hear that you appreciated the food variety at our buffet. Our team works hard to provide a wide range of options for our guests to enjoy.We apologize, however, for any inconvenience you experienced during your stay. We understand that the room size and sofa bed may not have met your expectations for a family of four. Our hotel offers different room sizes and types to cater to various needs, and we would be happy to help you find a more suitable option for your next visit.Regarding the beach service, we would like to clarify that the hammocks and umbrellas on the beach are managed by the town hall, which is why they are not included in our hotel services. However, we do provide free umbrellas, loungers, and towels for our guests to use at the swimming pool area.The entire team looks forward to welcoming you back.Kindest regards,

Dear Joshua,Thank you for this review about your recent stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,David Filgueira, Duty Resort Manager

Dear Georgia,Thank you for such a positive review of your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future occasion.Best regards,David Filgueira, Duty Resort Manager

Dear Anthony,Thank you for positively reviewing your visit.We are delighted to hear that we met your expectations and to know that our strategic location helped make your visit to the city enjoyable.We look forward to seeing you again on another occasion.Best wishes,David Filgueira, Duty Resort Manager

Dear Saunak,Thank you for providing us with your feedback.It's rewarding to hear that you found our hotel to be of good value.However, we are sorry that the room view was not up to your expectations and regret you did not inform us at the time as we would have been very happy to try and find an alternative subject to availability.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,David Filgueira, Duty Resort Manager

Dear Mostafa,Thank you for taking the time to share your feedback.We are really upset to receive a blackmail threat for financial compensation that we did not provide is not fair to us. After checking our internal records, it also seems very unusual for our rooms to be in such a condition after being reviewed by our Housekeeping Managers. We come to confirm that we have records that your bed has been properly provided with clean sheets and supervised following our high standards. Regarding the empty shampoo container, we regret the oversight and we will address this issue with our housekeeping team to ensure it does not happen again. We pride ourselves on our cleanliness and daily housekeeping services. We are sure that your way of communicating the inconveniences will definitely be of great help to future guests who really want to enjoy their vacation and can communicate things properly.We hope to welcome you again in the future. Best regards,David Filgueira, Duty Resort Manager

Dear Christopher,Thank you for positively reviewing your visit.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,David Filgueira, Duty Resort Manager

Dear Ram,Thank you for taking the time to share your feedback.We regret that we did not quite meet your expectations and welcome any feedback on how we could have improved your experience.We hope to be able to welcome you back on a return visit for an improved stay.Best regards,David Filgueira, Duty Resort Manager

Dear Armin,Thank you for taking the time to share your review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will return in the future for a more enjoyable stay. Kindest regards,David Filgueira, Duty Resort Manager