2/10
Iโm extremely disappointed with my experience at Comfort Inn & Suites North at the Pyramids. I had to cancel a reservation on short notice due to an unexpected change in military dutyโa situation thatโs often unavoidable for service members. I reached out hoping for some understanding, whether that be a refund, a partial credit, or even a voucher for a future stay. Unfortunately, I was met with none.
The front desk staff member I spoke with was dismissive and rude, showing zero empathy and making no effort to understand or support the circumstances. The entire interaction felt cold, transactional, and solely focused on ensuring the hotel got paidโregardless of the situation.
Given the number of hotels that openly support military families and make reasonable accommodations, this was a disappointing and frustrating experience. I would strongly advise othersโespecially service members or those who may need even minimal flexibilityโto consider staying elsewhere.
Ken
2025๋
6์์ 1๋ฐ ์๋ฐํจ