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Reviews of Cactus Petes Resort Casino & Horseshu Hotel and Casino

3.5 out of 5
Cactus Petes Resort Casino & Horseshu Hotel and Casino
1385 Highway 93, Jackpot, NV

Reviews

8.0

Very Good

Rating 10 - Excellent. 626 out of 1476 reviews" "
Rating 8 - Good. 439 out of 1476 reviews" "
Rating 6 - Okay. 210 out of 1476 reviews" "
Rating 4 - Poor. 108 out of 1476 reviews" "
Rating 2 - Terrible. 93 out of 1476 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jerome, Mount Vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at cactus Pete’s every time we go Lake havasu to Stanwood, Washington through Jackpot, Nevada great people great service every time! Just make sure when you make your reservations you’re actually staying at cactus Pete’s not across the street at the horseshoe hotel
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Barbara

Traveled with family
Liked: Staff & service
Disliked: Amenities
I know its a casino, but there should be better ventilation if its going to be a smoking casino
Stayed 2 nights in May 2024

6/10 Okay

Naomi

Liked: Property conditions & facilities
Clean enough and quiet
Stayed 1 night in May 2024
Response from LW on May 25, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

6/10 Okay

Dan, Milwaukie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from LW on May 25, 2024
Thank you for your feedback. We're sorry you were unhappy. We’ll strive to do better in the future.

10/10 Excellent

Ronald, Woodstock

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located.
Stayed 1 night in May 2024
Response from LW on May 23, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

Brenda

Disliked: Cleanliness, property conditions & facilities
The hotel was dirty. I had planned on the hot tub. It was closed for repair.
Stayed 1 night in May 2024
Response from LW on May 23, 2024
Thank you for your feedback. We're sorry you were unhappy. We’ll strive to do better in the future.

2/10 Terrible

michael

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No safe, I am handicapped was given a room on the third floor and expected to take my own suitcases up, which I cannot do. Had to ask another guest for help.. Staff seems like they don’t care. I told him when I checked him that was gonna be a problem and they didn’t care no refrigerator not giving any water to make coffee in the room. Pathetic because it’s a beautiful place. Really just totally poor management.
Stayed 1 night in May 2024
Response from LW on May 23, 2024
Thank you for your feedback. We're sorry you were unhappy - we'll work on fixing the issue you experienced. Thanks for letting us know.

4/10 Poor

Christy

Stayed 1 night in May 2024

10/10 Excellent

Karen, West Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2024
Response from LW on May 19, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

SYLVANIA

Liked: Cleanliness, staff & service, property conditions & facilities
T00 much smoking!
Stayed 1 night in May 2024
Response from LW on May 19, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Rick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in May 2024
Response from LW on May 19, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller than I’m used to but a fun and clean casino. Staff is very friendly and attentive. A older place but worked for us.
Stayed 1 night in May 2024
Response from LW on May 20, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

TERRY

Traveled with partner
Limited dining on weekdays
Stayed 1 night in May 2024
Response from LW on May 17, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

scott, Roseville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from LW on May 19, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

Jenny

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a reservation at Cactus Pete’s but they sent us to the hotel across the street instead. Feels very unsafe. We walked right in the building without having to greet anyone to make sure we were staying here and had access to the elevator. No cars in the parking lot with lots of signs that say park at your own risk. The hotel I originally booked was packed and parking lot was full. I’m at the Antelope which seems abandoned
Stayed 1 night in May 2024
Response from LW on May 16, 2024
Thank you for your feedback. We're sorry you were unhappy. We’ll strive to do better in the future.

8/10 Good

tom

Liked: Cleanliness, staff & service
Everything was good, my only complaint would be lack of food choices in the town
Stayed 1 night in May 2024
Response from LW on May 16, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

4/10 Poor

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
Furniture is very old and painted brown and yellow. Inside of drawers are stained. No local channels on TV. Opened the curtains in my room to find a brick wall (and roof) a foot or two from the window.
Stayed 3 nights in May 2024
Response from LW on May 16, 2024
Thank you for your feedback. We're sorry you were unhappy. We’ll strive to do better in the future.

8/10 Good

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lack of maid service. No one stepped into our room in three days, not even to empty the garbage.
Stayed 3 nights in Mar 2024
Response from LW on May 14, 2024
Thank you for your feedback. We're sorry you were unhappy. Next time, please call the front desk. We don't do stayover service unless requested.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in May 2024
Response from LW on May 13, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stop on long drive, no penalty for checking in 30 minutes early. Friendly staff, room was ok did what we needed it to do. Dining options limited we opted for Subway just down the road at a Gas Station. Felt secure & Safe, did the job for a quick overnight stop on route to Reno.
Stayed 1 night in Apr 2024
Response from LW on May 13, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

Norma

Stayed 1 night in Apr 2024
Response from LW on May 13, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, quick and easy access the best stay at the Horseshu. Thank you!
Stayed 1 night in Mar 2024
Response from LW on May 10, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub is outside and not running
Stayed 1 night in May 2024
Response from LW on May 10, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

Chiska, Haines

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient inexpensive place to spend the night. Quiet and clean. Don't expect anything fancy at this price point and you won't be disappointed. Worked well for us.
Stayed 1 night in Mar 2024
Response from LW on May 10, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from LW on May 10, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

JoAnna

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall. Will definitely stay again
Stayed 1 night in Apr 2024
Response from LW on May 6, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

4/10 Poor

Josh

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not handy cap friendly
Stayed 1 night in May 2024
Response from LW on May 6, 2024
Thank you for your feedback. We're sorry you were unhappy. For your next visit, I recommend getting an accessible room. This should help your needs.

8/10 Good

Kathryn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not fancy but clean. Has all the basic necessities. Mattress and pillows were great. I very much appreciated the blackout curtains.
Stayed 1 night in May 2024
Response from LW on May 5, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LW on May 10, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Rick

Liked: Staff & service, property conditions & facilities
The staff was so nice .
Stayed 1 night in May 2024
Response from LW on May 5, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

Kristie

Stayed 1 night in May 2024
Response from LW on May 25, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff all around
Stayed 1 night in May 2024
Response from LW on May 4, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

6/10 Okay

Kristin

Disliked: Amenities
did not check in or stay at this hotel
Stayed 1 night in May 2024
Response from LW on May 5, 2024
We are sorry you were unable to stay. I hope you'll be visiting us in the future.

10/10 Excellent

Alma

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesone
Stayed 1 night in Apr 2024
Response from LW on May 2, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that the rooms are quiet, away from the casino. It is nice to be able to walk to the casino from our room and also the restaurant is right there.
Stayed 1 night in Apr 2024
Response from LW on May 2, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Ronald

Stayed 1 night in Apr 2024
Response from LW on May 23, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Sandra

Traveled with family
Liked: Staff & service, property conditions & facilities
Loved our stay. Was way to much smoke in the casino. Had a great time at the card tables. Very friendly staff.
Stayed 3 nights in Apr 2024
Response from LW on May 2, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

Blaine, Surrey

Liked: Cleanliness, staff & service
Its a little dated in the Antler building.
Stayed 1 night in Apr 2024
Response from LW on May 2, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

6/10 Okay

Terri

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
We stsyed at the Horseshu. Was very deceptive. Had to check in at Cactus Pete's. Did not have a casino or restaurant. Everything was across the highway.
Stayed 1 night in Apr 2024
Response from LW on Apr 30, 2024
Thank you for your feedback. We're sorry you were unhappy. We’ll strive to do better in the future.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
no noise
Stayed 1 night in Apr 2024
Response from LW on May 2, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

6/10 Okay

Marquita

Stayed 1 night in Apr 2024
Response from LW on May 2, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Sandi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place
Stayed 1 night in Apr 2024
Response from LW on Apr 29, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LW on Apr 30, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

Nicole

Stayed 1 night in Apr 2024
Response from LW on May 19, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

4/10 Poor

Dennis, Everett

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No pool open at either locations, Cactus Pete's or Horseshu. You check in at the casino then have to drive across the street for your room. Which is old and not the cleanest. If you wanna eat, go across the street and pay a ridiculous amount of money for some disgusting burgers. The fries were good. If you want a good breakfast go to four jacks across the street..
Stayed 1 night in Apr 2024
Response from LW on Apr 29, 2024
Thank you for your feedback. We're sorry you were unhappy. Our outdoor pools do not open until the end of May due to the cold weather. We’ll strive to do better in the future.

10/10 Excellent

Edie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and staff was exceptional. Need more places to eat though.
Stayed 1 night in Apr 2024
Response from LW on Apr 28, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Kriste

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overnight. Stayed in the Hotel tower. Room spacious and very clean.
Stayed 1 night in Apr 2024
Response from LW on Apr 28, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
It’s good hotel and service
Stayed 1 night in Apr 2024
Response from LW on Apr 27, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

8/10 Good

Sergio

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from LW on Apr 27, 2024
Thank you for your feedback. We are glad you enjoyed your stay.