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"Staff not knowledgeable and difficult to understand Room was very warm and no way to control temperature Elevators difficult to understand "

"Clean rooms"

"Location is fantastic, steps from Penn Station. Hotel is historic and very grand in the lobby, but the rooms are a little run down, but clean. The staff is super kind and helpful. They let us check in early and check out a little late. Would definitely stay there again. Starbucks is across the street, Liberty Bagels is around the corner. "

"A perfectly fine option if all you need is a place to sleep in between the hustle and bustle of a NYC trip. There's not a lot extra that it offers, especially when a resort fee was thrown in that I had no idea what it was about. Also hated that I had to pay this at check in and not as part of my entire booking on Expedia - this limited my personal spending budget on the actual trip to NYC when I like to pre book hotels in advance and get that cost out of the way. The experience with the staff was just fine. I do wish we got a smile at least once or any sort of friendly demeanour but hey, who wouldn't be burnt out working in New York? Rooms were clean but I've been in much cleaner hotels. Bathroom could've used some extra love. "

"Hotel was a little dated but was very nice. Room was clean. Food and activities very close. Staff was super friendly and helpful! "

"Loved the location and the staff was very cordial.They kept the room clean "

"An exceptionally busy and well established hotel in Times Square. It moved like a well oiled machine, the staff were exceptional and our room was perfect for our needs with very comfortable beds. If you want to be in the middle of NYC hustle and bustle, I would recommend. "

"Room was nice and located close to Central Park, subway, and plenty of shops. The parking garage is not too far away. Only downfall would be no mini fridge. "

"Perfect "