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호텔 리오 피에드라스 여행 후기

2.5 out of 5
호텔 리오 피에드라스
Carrera 5 # 651, Jericó, Antioquia

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 17개 이용 후기 중 9개" "
평점 8 - 좋아요. 17개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 17개 이용 후기 중 2개" "
평점 4 - 별로예요. 17개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 17개 이용 후기 중 0개" "

9.4/10

청결 상태

9.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

6/10 - 괜찮아요

Roberta

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I wanted a room right in the middle of the center of town and I got it. I also wanted a place that wasn’t very expensive and very low key and I got that as well. However I didn’t realize it was a 3 star hotel and I guess I got what I paid for. At first I was put in a room with a balcony looking out to the main square. Sounds lovely but it was packed with people (because of Semana de Santa - Easter) and extremely loud in the room. So I asked to be moved to another room which the staff did with no problems. They were very nice which was the best part of the hotel. The room felt like a prison cell. White walls, no pictures and no windows at all. Luckily I had a fan because it was rather warm in there. It was clean but that’s the best I can say. The free breakfast was lacking as well. I only ate it once. One egg, one piece of slightly toasted bread and some fruit that may have been canned. Also there was no water for a shower on the day I was to leave but I think the whole town was like that so I cant blame the hotel. I dislike making negative comments like this because the people who work there are just wonderful . Really nice and really helpful. I’d suggest staying elsewhere off the main square and go to Jerico at another time not during a holiday because you’ll be joined by 100’s of others!
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Kareem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Staff Ever! Great hotel in Jerico
The place was clean and centrally located. The staff was helpful and friendly. I will for sure stay here again when I visit Jerico.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Milena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
None
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Jorge andres

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel bueno y bien ubicado
El hotel perfecto, súper bien ubicado y bueno. El personal muy amable, sin embargo creo que les falta tener más información de los tours que tienen, de taxis, etc, ser un poco más proactivos y resolutivos.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Jose 님, Toa Baja

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
HOTEL LOCALIZADO EN LA PLAZA PRINCIPAL DEL PUEBLO
2023년 11월에 1박 숙박함

8/10 - 좋아요

Maria

2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Esperanza

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Sara

2023년 8월에 1박 숙박함

8/10 - 좋아요

Camilo

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Las almohadas decorativas también deberían ser lavadas frecuentemente
2023년 7월에 2박 숙박함
답변 제공: Juan P 님, 2023년 8월 10일
Un saludo señor Camilo, esperamos que todo este muy bien!. Muchas gracias por su comentario, tomaremos las acciones correctivas pertinentes. Esperamos que haya disfrutado la estadia en nuestro Hotel

8/10 - 좋아요

Franck

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

4/10 - 별로예요

Enoc Rivera

좋아요: 청결 상태
별로예요: 직원 및 서비스
We booked the king size bed suite. The rooms of this hotel are right next to a main street where all vehicles, especially noisy motorbikes and trucks have to travel to move around the city at any time. It feels like sleeping on the road. The noise of the motorbikes did not allow us to sleep for 2 nights, the room is a clean room that seems to have been remodeled, but it looks like a prison with high white ceilings without any wall decoration, just a TV on the wall full of ugly cables that lead to a huge table with which you hit your knee when walking. The windows do not have curtains to block out the morning light, which means that at six a.m. you’ll be awake . When we woke up (after a few hour sleep) we found out that the water heater was not working, having to shower in 58f (14c) weather, with water as cold as a cold river. Some people complained about it, and at night we managed to get hot water, but the next morning the water was freezing again. Staying in this hotel was a nightmare, the reasons to stay in a hotel is to sleep well and have a nice shower, neither can be achieved in this place. The staff, although friendly, did not guide us correctly on how to get tour guides to learn about Jericó, even gave us wrong directions. The food at the restaurant was horrible, we ate on one occasion and left the whole pizza on the table. The stay includes breakfasts, breakfasts that consisted of only 3 options, no juices, just coffee or tea, horrible, a poorly cooked single egg,
2023년 7월에 2박 숙박함
답변 제공: Juan P 님, 2023년 8월 10일
Thank you for your feedback. I am very sorry to hear that you had such a bad experience at our hotel. We strive to provide the best service and comfort to our guests, and we clearly failed to meet your expectations. Please accept my sincere apologies for the inconvenience and discomfort you suffered.We take your complaints very seriously and we are working hard to address them. We have already contacted the maintenance team to fix the water heater issue and the cable management in the room. We have also ordered new curtains for the windows to block out light from the street. We are also reviewing our restaurant breakfast menu options to improve the quality and variety of our food. We appreciate your suggestions and we will use them to improve our service.As a gesture of goodwill, we would like to offer you a partial refund for your stay, as well as a complimentary voucher for a future stay at our hotel. We hope that you will give us another chance to show you our true hospitality and make up for this unfortunate incident. Please contact us.Once again, We apologize for the inconvenience and disappointment you experienced. We value your business and we hope to see you again soon. Thank you for choosing our hotel.

10/10 - 훌륭해요

Luis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Old styled hotel ❤️
2023년 5월에 1박 숙박함
답변 제공: Hotel Rio Piedras 님, 2023년 5월 29일
We hope you have enjoyed our hotel

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
muy agradable
2023년 3월에 1박 숙박함
답변 제공: Juan P 님, 2023년 8월 10일
Gracias por tu comentario, esperamos que hayas disfrutado tu estadía.