John Hancock Center Tours

Really busy but very nice hotel.

The hotel is in a fantastic location. Staff service was very high quality and the lobby and common areas were very clean and well organized. Gym was modern, big and clean. The actual room had some marks on the walls and a buzzy air handling vent in the master. An automated lighting system that was a bit dim and difficult to use. We would stay again. Mini bar and snacks were high quality. We would stay again.

We recently stayed at the Fairmont Chicago Millennium Park in a Gold Level room for 2 nights and overall had a very good experience. The room was clean, well-sized, and the bed was very comfortable. Water pressure in the shower was excellent—something we definitely appreciate after a long day of walking around the city. The Gold Level service was a highlight. The lounge was well maintained, and the Gold team did a fantastic job keeping the space clean, welcoming, and comfortable. Breakfast, evening canapés, and desserts were enjoyable, though the selection seemed more limited compared to other Fairmont properties we've stayed at. One minor issue: there was no complimentary water in the room upon check-in, but once we called down, it was promptly delivered with no hassle. They had Evian water bottle and other minibar items available but it comes with extra cost. The location is another strong point. It’s about a 10-minute walk to cross the river to Michigan Avenue, 15–20 minutes to Navy Pier, and just 10 minutes to Cloud Gate (The Bean). We didn’t have a car, so we can’t speak to the parking situation. While it didn’t quite match the level of service and amenities we've come to expect from other Fairmont hotels, it was still a comfortable and pleasant stay overall.