Kaan Luum Lagoon Tours

When we arrived, our room was ready before the regular check-in time, and we received VIP treatment during check-in, which was a great way to start our stay. The room was beautiful and always kept clean. The entertainment during the day was good, and we had a lot of fun participating in different activities. However, there wasn’t much to do at night, and we noticed there were no themed parties, which would have made the evenings more enjoyable. My only major complaint was that some of the à la carte restaurants were closed on the days we were there, so we ended up eating at the buffet most of the time. In addition, the Italian restaurant was adults-only, which further limited our dining options since we were traveling with family. Unfortunately, we were only able to eat at one of the à la carte restaurants once during our entire stay. I would also like to recognize DJ Jesus, also known as “Papichulo,” who was involved in many of the daytime activities, including aqua exercises, cocktail classes, and karaoke at night. He was very friendly, energetic, and made the activities a lot of fun! Overall, we had a nice stay and really appreciated the cleanliness, the beautiful room, and especially the great energy from the entertainment team.

I really liked this hotel and the comfort it provides is unmatched. Every one of the staff members is really attentive and nice. The only reason I’m giving it 4 starts instead of 5 is the food. Out of all the restaurants around this hotel, just one met my expectations.