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홀리데이 인 케닐워스, 워릭, IHG 호텔 여행 후기

3.5 out of 5
홀리데이 인 케닐워스, 워릭, IHG 호텔
212 Abbey End, Kenilworth, England

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 611개 이용 후기 중 249개" "
평점 8 - 좋아요. 611개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 611개 이용 후기 중 67개" "
평점 4 - 별로예요. 611개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 611개 이용 후기 중 19개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 12박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
decent
It was better than what i thought

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel with a warm welcome
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Caroline

단체 여행
Brilliant location for what we needed at the nearby Priory Theatre. Breakfast was varied and tasty. Had room service which was nice too. Would recommend and will be staying again for our next visit
2024년 5월에 2박 숙박함

4/10 - 별로예요

Nicola

단체 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The front of house staff were friendly and helpful and were the main positive about the hotel. We ate at the hotel and the staff were helpful in reserving us a table, but when we got to the bar, it was poorly stocked with no beer on tap and no child friendly drinks, the fridges were pretty bare and running out quickly. It took food a very long time to come out (nearly two hours after we arrived so we had some very cranky children) but thankfully it was good when it eventually turned up. The food choice at breakfast was also good. However, the toilets in the lobby were dirty and in poor condition. The rooms were ok but not clean, the bedside tables were thick with dust and the bedding was dirty. They were also very warm (the air con for the room was only in the lounge area so this was freezing while the bed and bathroom were both boiling), and were not soundproof, so trying to get our child to sleep was made more difficult by some very loud jazz music coming from outside.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Annette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This Holiday was booked as it was the nearest to an event we were attending. The reception staff were very helpful and friendly, the room was clean and the breakfast was delicious. Hope to return.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

8/10 - 좋아요

Jill

2024년 3월에 2박 숙박함

4/10 - 별로예요

Frances

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Needs improvements
The room especially the bathroom wasnt overly clean, the grout in the shower was orange. There was tissue paper blocking the spy hole in the door which housekeeping obviously hadnt noticed and the hairdryer was sticky. The hotel room needed some TLC, the windows were dripping condensation in the morning and the grab rail in the bath wasnt secure. (I didnt report this) Music was playing loudly until 11pm which we could hear in the room, when we mentioned this we were told it is every other Saturday and next time request a room over the bridge as that is quieter. The car park didnt feel secure. Positives were breakfast, a good selection. The bar man was helpful and friendly. Dinner was good and there was a nice choice. A cot was provided free of charge. Great location if visiting the castle.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Colin Jackson

출장 여행
좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함

8/10 - 좋아요

EWELINA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly and welcoming staff. Room nice and clean, however the windows don’t open and the air con system wasn’t working so woke up In the morning sweaty in the humid room with no air to breath
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Katie

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

sam

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Sarah

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

8/10 - 좋아요

Mervyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Garry

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Practical & pleasant Stay
Good option for locality, free parking outside. Room size double ok, facilities good, clean & fresh. Usb sockets one side of bed only. Lots of good restaurant choices nearby. Good value.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Hector

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large room, comfortable beds and a full size bath
2024년 1월에 3박 숙박함

2/10 - 너무 별로예요

Leigh

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Poor
Booked a suite and was disappointed. Hotels tired and in need of a full refurbishment. Bathroom had been refurbished but the door had no handle cover, loose screws and the paint was very chipped. Fridge in room was empty. The corridor linking the hotel blocked was icy cold as the electric radiator had packed up. The bed felt like you were laying on the springs trying to adjust your body to slot in and then not move. Very disappointing for a hotel in the heart of Kenilworth. Did offer good EV charging so at least one good comment.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Jon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Annette

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Mark

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We throughly enjoyed our stay and hope to stay again next Year. Thank you
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Sophie

4/10 - 별로예요

Theresa

단체 여행
On arrival we were told the 2pm booking had changed to 3pm but our room still wasn’t available at 3pm. We went back at 3.30pm and insisted we needed to get in to our room. The chap on reception was doing his best and eventually gave us the keys. At the bar, the staff had never heard of Cinzanno so we asked for Prosecco but they didn’t have any. In the evening they didn’t have tonic for the gin so we had elderflower. Breakfast was chaotic just because so many people wanted to eat at the same time. We all felt very sorry for the staff who were doing the best they could with insufficient staff members. At 2.30am the fire alarm went off but it was intermittent and I would have thought it should be constant. We were told some person broke the glass cover so not the hotel’s fault.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Pleasant staff. Dirty carpets.
The hallway carpets on floor 6 were extremely dirty, with many stains. As a microbiologist, this is a very big health risk, and also aesthetically very unpleasing. The curtains are very 80s and outdated. Not very comforting. My collegues room had no heating (floor 2). Breakfast was very good, and very pleasant staff. Bar had a good atmosphere. (Could there be gluten free beer on offer next time?)
2023년 11월에 2박 숙박함

8/10 - 좋아요

Peter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Michael 님, Dundee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

4/10 - 별로예요

Megan

단체 여행
좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Convenient location but lacking cleanliness
For ease of convenience we chose to stay locally to stoneleigh park. The best was very comfortable and parking on site was easy to arrange. Unfortunately the more you looked the worse the room got, there was a HUGE leak in the ceiling in the bathroom dripping onto the surfaces and floor. The cleanliness was satisfactory but not by any means good.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Hannah

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Food in the bar terrible. Air con very loud even when off. But cheap being a positive.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Di

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

gavin

2023년 10월에 2박 숙박함

8/10 - 좋아요

T

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good sized family room
Lovely location. Great breakfast. Reception and bar areas nice but anything beyond the lift needs refurbishment like the corridor carpets the air con and heating. Overall a pleasant stay.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Luke 님, 2023년 10월 22일
Good afternoon,Thank you for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Luke 님, 2023년 10월 16일
Thank you for taking the time to leave a review of your stay with us.We hope to welcome you back in the future.Kind regardsLuke - Front Office Manager

10/10 - 훌륭해요

Boback

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Luke 님, 2023년 10월 3일
Good evening,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 - 훌륭해요

Patricia

2023년 10월에 1박 숙박함
답변 제공: Luke 님, 2023년 10월 6일
Good afternoon Patricia,Thank you for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

8/10 - 좋아요

Craig

2023년 9월에 1박 숙박함
답변 제공: Luke 님, 2023년 10월 3일
Good evening,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 - 훌륭해요

Samuel

2023년 9월에 2박 숙박함
답변 제공: Luke 님, 2023년 10월 3일
Good evening,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Holiday Inn is central to attractions we were visiting. Many dining options in walkable distance.
2023년 9월에 2박 숙박함
답변 제공: Luke 님, 2023년 9월 27일
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards Luke - Front Office Manager

8/10 - 좋아요

Caroline

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfectly acceptable
The room and facilities were fine, although the tea & coffee were missing when I first checked in.
2023년 9월에 2박 숙박함
답변 제공: Luke 님, 2023년 9월 27일
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards Luke - Front Office Manager

10/10 - 훌륭해요

Ian

2023년 9월에 1박 숙박함
답변 제공: Luke 님, 2023년 9월 27일
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards Luke - Front Office Manager

4/10 - 별로예요

Daniela

2023년 9월에 1박 숙박함
답변 제공: Luke 님, 2023년 9월 5일
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We are sorry your stay was not to your satisfaction.We hope to welcome you back in the future. Kind regards Luke - Front Office Manager

10/10 - 훌륭해요

Patricia

2023년 9월에 1박 숙박함
답변 제공: Luke 님, 2023년 9월 4일
Good morning Patricia,Thank you very much for your review of your recent stay with us.We hope to welcome you back in the future!Kind regardsLuke - Front Office Manager

4/10 - 별로예요

Pragnesh

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No worth money
I used Holiday Inn first time and it didn't meet expectation in compare the other hotel chain like Premier Inn, Travelodge, where I have stayed before. As soon as we entered the room, we saw dust/spider web on one of the spot light. The bathroom exhaust fan was full of dust and I think the exhaust fan wasn't working, as result bathroom was covered with lots of steam. We had leave hotel window open. Bed and other facilities were good. It wasn't worth money I paid. Will not book again with Holiday Inn.
dusty fan, not working
dust web at the entrance
2023년 8월에 1박 숙박함
답변 제공: Luke 님, 2023년 8월 31일
Good afternoon,Thank you very much for taking the time to leave a review of your stay with us. We apologise for the issues faced and we have passed your comments to our Heads of Department to provide a better service in the future.Kind regards Luke - Front Office Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Poor stay - I will avoid in future
Numerous small irritations that were just mostly lazy maintenance issues. 1.. Plugs in both shower/bath and sink were faulty which meant prising them up with finger nails or some sort of implement to empty water. 2. Broken/missing shelf in shower 3. Broken missing loo roll holder in loo. 4. Hole in bedroom curtain. 5. Could hear family in next room very easily so disturbed sleep. Overall very poor for £95 per night. Would not stay again.
2023년 8월에 2박 숙박함
답변 제공: Luke 님, 2023년 9월 8일
Dear Anonymous,Thank you for taking the time to leave a review of your stay with us back in august.We are sorry to hear that we did not meet your expectations, your comments have been passed to department heads to ensure that we can work to get it right going forward.Kind regardsLuke - Front Office Manager

4/10 - 별로예요

Claire

2023년 8월에 1박 숙박함
답변 제공: Luke 님, 2023년 8월 22일
Good evening Claire,I am happy to see that you felt your stay with us did not meet your expectations.We do hope to welcome you back in future to get it right for you.Kind regardsLuke - Front Office Manager

8/10 - 좋아요

Lorraine

2023년 8월에 1박 숙박함
답변 제공: Luke 님, 2023년 8월 14일
Good afternoon, Thank you very much for taking the time to leave a review of your stay with us. We hope to welcome you back in the future! Kind regards LukeFront Office Manager

10/10 - 훌륭해요

lynn

좋아요: 청결 상태, 직원 및 서비스
helpful staff unfortunately i discovered during the night that the tempreture controls were broken . i must admit that i didn't even try to do anything about it at 4 am
2023년 8월에 1박 숙박함
답변 제공: Luke 님, 2023년 8월 12일
Good afternoon,Thank you very much for taking the time to leave a review of your stay with us.We hope to welcome you back in the future!Kind regardsLukeFront Office Manager