"I love this place! This was my second visit, and check in was great (staff are so warm and friendly), the location couldn’t be more convenient (close to South Kensington station), and their complimentary breakfast is also excellent. I was there after a very long trek back from Seychelles so I opted to get a Thai massage (with Dada), and it was just what I needed before embarking on the last leg of my journey back to Canada. I was also very appreciative of the wonderful service I received from Neil in helping me to secure proper transportation to the airport. The only downside is the pool/gym isn’t directly owned by the hotel so you have to pay an additional fee to use it (hence my score for amenities), however when in London you have plenty of opportunity to exercise outdoors so who really wants to waste time at the gym anyway. Looking forward to staying here again next time I’m in London. "