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Reviews of The Garden House

3 out of 5
The Garden House
329 Elizabeth Street, Key West, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 398 out of 545 reviews" "
Rating 8 - Good. 101 out of 545 reviews" "
Rating 6 - Okay. 23 out of 545 reviews" "
Rating 4 - Poor. 13 out of 545 reviews" "
Rating 2 - Terrible. 10 out of 545 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Raveen

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, quiet, clean, uncomplicated
Stayed 2 nights in May 2024

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and well kept. Only 2 blocks from Duval Street which was awesome. Sammy was great and breakfast delicious and fresh. Room was small but we were only there at night. Pool was big enough to cool off in. If u are there on Sunday you lose your parking for church from 9: 30 to 11:45. So we went to the Southernmost Point and butterfly museum and neither were crowded that early! Would stay again.
Stayed 2 nights in May 2024
Response from The Garden House on May 11, 2024
Thank you for your review, Jill.

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great breakfast
Stayed 1 night in May 2024
Response from The Garden House on May 10, 2024
Thank you, Carol!

10/10 Excellent

tabitha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from The Garden House on May 4, 2024
Thank you, Tabitha

10/10 Excellent

Roberto Fabian

Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Garden House on Apr 24, 2024
Thank you for your review, Jennifer

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Great location. Sammy was wonderful!
Stayed 1 night in Apr 2024
Response from The Garden House on Apr 24, 2024
Thank you, Mary!

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central too everything
Stayed 2 nights in Apr 2024
Response from The Garden House on Apr 24, 2024
Thank you for this great review

6/10 Okay

harrold

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool area was very nice.
Stayed 1 night in Apr 2024
Response from The Garden House Staff on Apr 28, 2024
Thank you, Harrold for taking this time to write your review.

2/10 Terrible

Kelley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this property is the hospitality of Sammy and the location for walkability. That said, the property manager who was there on our last two days canceled out our entire experience with Sammy and parking was impossible to find within a close distance so once you are there, plan to park your car or pay $30 per day at the adjoining church and that's only if they have space for you. I was aware we booked a tiny queen, but was not prepared for just how tiny it was. There was literally no where to hang or store clothes so we had to keep everything in our suitcases for 5 nights. The small dresser they had was broken and we had to put our suitcases on the floor at night and move them to the bed every morning just to be able to walk around the room. There were paint chips on the ceiling, walls and floors. There were only a couple outlets in the entire room between the sleeping and bathroom areas. My husband and I are not large people and we had to take turns going from the sleeping area to the bathroom through the narrow hallway. The worst part about our stay was when the refrigerator went out and destroyed our fresh catch from the day before that we were planning to enjoy at a local restaurant. This place is not worth the ridiculous price and I would not recommend to any of my family or friends. I'm actually shocked by all of the positive reviews that I read prior to booking.
Stayed 5 nights in Apr 2024
Response from The Garden House- Reservations on May 10, 2024
Hi Kelley, We have other larger rooms (King and Queen) you can rent other than the tiny queen room you booked. Our Tiny Queen rooms are very popular with all of our returning guests and short stay guests. Measurements and pictures were available when you booked. We took the time to reply to your review to make sure all of the online booking websites had our detailed pictures with room types with success. Key West is a very small island with limited parking. Most guest houses in Key West do not have parking for guests, we understand your frustration, however, we text all guests on arrival to set up parking optionsNow that you've been to Key West, feel free to book with us again directly so that we may select the perfect room type for your stay.

8/10 Good

Cathy

Stayed 4 nights in Apr 2024
Response from The Garden House on Apr 28, 2024
Thank you for your review, Cathy

10/10 Excellent

Michael

Sammy was very helpful, friendly, and went out of his way to be accommodating. We much prefer the personal touch and we got it here. Rooms were fine - no issues and the pool area was cozy and charming. We will definitely stay here again in our next trip. ——- thank you!
Stayed 1 night in Apr 2024
Response from The Harden House on Apr 24, 2024
Michael , thank you so much for this fantastic review. We really appreciate it.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Quiet, older place with tons of character and everything we could need to make our stay enjoyable. We plan to return next year.
Stayed 4 nights in Mar 2024
Response from The Garden House on Mar 20, 2024
Thank you for your excellent review, Brenda

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay. They have parking and you can easily walk to everywhere from Mallory Square to Southpoint. Duval street is only a few blocks away. The staff is very friendly.
Stayed 2 nights in Mar 2024
Response from The Garden House on Mar 20, 2024
Thank you for your review, Jeffrey.

8/10 Good

Kathryn

Traveled with group, Traveled with family
Liked: Cleanliness
It was convenient. Some of the staff was nice. One of the breakfast staff seemed to be having a good day. The door to our room seemed less than secure. Very small room - not even a chair!
Stayed 2 nights in Feb 2024
Response from The Garden House on Mar 30, 2024
Thank you for your review. We appreciate you taking the time to review us regarding your stay )

10/10 Excellent

Clifford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from The Garden House Staff on Mar 7, 2024
Clifford, Thank you for this wonderful review.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eric on Mar 5, 2024
Thanks.

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place. Fantastic staff and tremendous location.
Stayed 4 nights in Feb 2024
Response from The Garden House on Feb 18, 2024
Thank you for your excellent review, Kevin

10/10 Excellent

Vicky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and quaint. Exactly the desired vibe for a first-time Key West experience.
Stayed 1 night in Feb 2024
Response from The Garden House on Feb 18, 2024
Thank you for your excellent review, Vicky

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
If you want to stay at the Hilton, go stay at the Hilton. If you want to be welcomed like family, stay at the Garden Inn. Being welcomed by Sammy "Miami" was like staying with some quirky long lost relative. I've never been to Key West before, but this type of atmosphere is supposed to be what the area is known for. Laidback, personal, and full of character. Try the waffles, I'm a food snob and even I thought they were good.
Stayed 1 night in Jan 2024
Response from The Garden House on Feb 18, 2024
We love your review the best, Michael.

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service
The Staff is amazing
Stayed 2 nights in Jan 2024
Response from The Garden House on Feb 18, 2024
Thank you for your excellent review, Hilda

10/10 Excellent

Philip A.

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Checkin and checkout was so easy.
Stayed 1 night in Jan 2024
Response from The Garden House on Feb 18, 2024
Thank you for your excellent review, Philip

10/10 Excellent

Doc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was outstanding, propert was clean, quite and perfect location
Stayed 2 nights in Jan 2024
Response from The Garden House on Feb 18, 2024
Thank you for your excellent review, Doc

2/10 Terrible

Kai

Stayed 2 nights in Dec 2023
Response from The Garden House Reservations on Feb 18, 2024
We are sorry you could not make this reservation. Please call us directly on your next trip

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from The Garden House on Feb 18, 2024
Thank you, Lori

10/10 Excellent

brenda

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from The Garden House on Dec 5, 2023
Thank you, Brenda

4/10 Poor

Mason

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I have mixed feelings. There isn’t a lot of signage so finding the office was a challenge (side note, if you’re debating on paying for parking, do it. It’s so much easier). I found some guests and they pointed me in the right direction. The guy running the front desk was great. Super friendly and super helpful. Unfortunately my room was not so great. The room is very small. No chairs, no tables and no room to walk around. The shower has very low water pressure, like anything less it would be a dribble. The outlet for my window AC did not work so while the wall AC did an okay job keeping it cool, it remained fairly humid. I’m also a light sleeper so not having that window AC on, I could hear every little noise. BUT the bed was super comfortable as were the linens. I wish the front desk was open later so I could have addressed my concerns but they close early and I was out eating/being a tourist so they were long gone by the time I got back and noticed everything. The overall room needs some love as there’s holes/patches, loose outlets, uneven doors and broken blinds. Would I stay here again? Probably not.
Stayed 1 night in Dec 2023
Response from The Tiny Queen Room- Garden House on Dec 5, 2023
Cheers, Mason! )

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Nov 2023
Response from The Garden House on Dec 5, 2023
Thank you, Darlene.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! No frills but a great staff and great location! Limited parking but a staff member moved his car so I could park my high top camper van - A . Great made to order waffles. 3 blocks from Duval and two from the waterfront - very walkable.
Stayed 2 nights in Nov 2023
Response from The Garden House on Dec 6, 2023
Thank you for this fabulous review.

10/10 Excellent

Timothy

Enchanting
I did not think we would use the pool. It was such a nice feature in the middle of the day to come back and just relax and chill. The house was very pleasant, I would love to come back to Key West and this is definitely the place to stay. We are not early risers , however having breakfast on the porch was something I looked forward to because I loved the ambiance. We met other residents who gave us good tips on where to go. Every day we met new people who were very friendly. We were there one week, we rented bikes right there on the property which was very convenient. Sammy was a great host and very helpful on how to make the most of our trip. The location is great, so close to all the action
Stayed 7 nights in Nov 2023
Response from The Garden House on Dec 6, 2023
Thank you for this review, Tim.

8/10 Good

Robert, Davis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2023
Response from The Garden House on Dec 6, 2023
Thank you, Robert. How can we get 1 more point from your next trip? Let us know when your book with us again.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sammy from Miami was probably the best hotel manager I ever met. Texted my phone when my plane landed to check with us. Sammy directed us to the best restaurants and bars. I considered him as the Ricardo Montabone of the Keys. We will definitely stay at the Garden House on our next trip to the Keys
Stayed 1 night in Nov 2023
Response from The Garden House on Dec 6, 2023
thank you for this awesome review, Thomas.

8/10 Good

Ulrich

Stayed 1 night in Nov 2023

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to everything and the staff especially Sammy Miami was wonderful, made us feel at home from the start. We will definitely stay here again next time we come to town!
Stayed 2 nights in Nov 2023
Response from The Garden House on Nov 29, 2023
Thank you for your review, Bradley.

8/10 Good

Johann

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy this quiet atmosphere around swimming pool during breakfast !
Stayed 1 night in Nov 2023
Response from The Garden House on Nov 29, 2023
Thank yo for your review.

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Garden House on Nov 15, 2023
Thank you , Mandy

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay - super comfortable and lovely staff.
Stayed 1 night in Nov 2023
Response from The Garden House on Nov 15, 2023
Thank you, Karen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Garden House was a great location and very clean. Loved Sammy and everyone who worked there. Just be aware its clothing optional on the top deck!
Stayed 3 nights in Oct 2023
Response from The Garden House on Nov 1, 2023
Thank you for your great review! We are old school Key West.

10/10 Excellent

Weda Thersa

Traveled with family
I like the greeneries and the homey and comfy feelin. . . ❤️
Stayed 1 night in Oct 2023
Response from The Garden House on Nov 1, 2023
Thank you for your great review.

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but clean and comfortable. The staff were friendly and helpful. The Belgium waffles with fresh fruit for breakfast were great. All in all we were very satisfied with Garden House.
Stayed 1 night in Oct 2023
Response from The Garden House on Oct 19, 2023
Thank you for this super review!!!

10/10 Excellent

Roquelito

Stayed 2 nights in Sep 2023
Response from The Garden House on Nov 1, 2023
Thank you for this great review score!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Garden House on Oct 19, 2023
Thank you!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Garden House on Oct 19, 2023
Thank you, Edward!

2/10 Terrible

susana

Disliked: Staff & service, room comfort
WORST PLACE IN 11 YEARS GOING TO KEY WEST
Terrible customer service from Sami who said to be one of the managers!! The most rude and unprofessional person that I’ve met in the last 11 years that we have going to Key West 2-3 times a year. I DO NOT RECOMMEND THIS PLACE. There are plenty of options in Key West with much better accommodations and especially with great customer service for the same price.
Stayed 1 night in Sep 2023
Response from The Garden House on Nov 1, 2023
Thank you for taking time to write a review.

8/10 Good

Amanda

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from The Garden House on Sep 27, 2023
Thank you for your review.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cammie the person who checked us in was extremely helpful and friendly. The property is very "Key West" ! Love the orchid wall and all the lush tropical plants. Breakfast waffle is unique! All the staff are friendly. Be sure to say "Hi" to Katie Location is close to waterfront, Duval St. and the Duval Loop Free bus.
Response from The Garden House on Sep 16, 2023
Katie says Hi! Thank you for the great review

8/10 Good

Sheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gardens are lovely and the staff is friendly and welcoming. The only thing we were disappointed in was the pool. The picture on Expedia's website looked like a real pool, that we looked forward to relaxing next to at least one afternoon of our stay. Turns out it is a very small wading pool with jets and no place to sit near it.
Stayed 3 nights in Sep 2023
Response from The Garden House on Sep 9, 2023
Sorry to hear you did not enjoy your stay. The pool is a spa as well. There is a lot seating inside the pool and around the pool, there's even a full seating lounge with coffee tables on the upper deck. One seat is under a garden-fall even! We posted several pictures of our pool from all angles. Our pool has no diving boards, and is not olympic sized, but indeed, it IS a real pool.

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, quiet and has everything you need . Super close to everything great in Key West. Check in was exemplary Sammy took really good care of us and made sure our stay was top notch ! Thanks again!
Stayed 1 night in Sep 2023
Response from The Garden House on Sep 9, 2023
Thank you, Kelly

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Garden House on Aug 26, 2023
Thank you, Yvonne

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from The Garden House Staff on Aug 23, 2023
John, What a great day to see this review. Thank you.