테라스/파티오

킬링턴 마운틴 로지, 태피스트리 컬렉션 바이 힐튼 여행 후기

3.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 323개" "
평점 8 - 좋아요. 1001개 이용 후기 중 274개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 194개" "
평점 4 - 별로예요. 1001개 이용 후기 중 113개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 97개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

10/10 - 훌륭해요

Denis 님, Millington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel. Rooms and bathrooms do need updating
2024년 5월에 1박 숙박함
답변 제공: Joe 님, 2024년 5월 8일
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time. We hope you will stay with us again the next time your travels bring you back Killington Mountain Lodge.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot tub
2024년 5월에 1박 숙박함
답변 제공: Joe 님, 2024년 5월 6일
Thank you for sharing your experience at Killington Mountain Lodge. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. Hearing directly from our guests is integral to our ability to continue to enhance our service. We hope you will come back and visit us again soon!

8/10 - 좋아요

Tara

2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Kilder

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly
2024년 4월에 2박 숙박함
답변 제공: Joe 님, 2024년 4월 28일
Thank you for taking the time to tell the world about Killington Mountain Lodge! We are so glad you enjoyed your stay and hope to see you again soon!

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We just left today and I was looking forward to sharing this review! This was our third time staying there, and each time prior was great. But this time was a bit different! The staff all throughout the lodge were more than polite and professional, they were very heartwarming, down to earth, and personable. Now, my initial expectations are for staff are to be polite, helpful, and professional. To mentiona few, the front desk staff, the bar tender, and the waitress coving the dinning room. I believe they have a great team there, and you can see it. This includes the two cleaning individuals that were taking care of my floor this past Wednesday. They were extremely personable and pleasant as well. Lastly, I will mention the chief. The breakfast as well as the dinner were both Delicious! My husband actually lists the breakfast as one of the highlights to his trip! 👌
2024년 4월에 4박 숙박함
답변 제공: jessica 님, 2024년 4월 26일
Thank you so much for the kind words. It was very nice to meet you and your husband. We looking forward to meeting you both again.

10/10 - 훌륭해요

jeong

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed was comfortable and clean
2024년 4월에 3박 숙박함
답변 제공: Joe 님, 2024년 4월 25일
Thank you so much for your feedback at Killington Mountain Lodge! We hope to see you again!

10/10 - 훌륭해요

Marissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our second stay here and it was great again! Friendly staff at reception and a clean, comfortable room! Would definitely recommend, especially if you’re skiing at Killington due to its close proximity to the mountain.
2024년 4월에 1박 숙박함
답변 제공: jessica 님, 2024년 4월 24일
thank you for your stay. It was a honor to have you.

10/10 - 훌륭해요

Robert

2024년 4월에 1박 숙박함
답변 제공: Joe 님, 2024년 5월 12일
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 - 훌륭해요

Jared

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, up to date and very friendly staff
2024년 4월에 1박 숙박함
답변 제공: Joe 님, 2024년 4월 21일
Thank you for the review!!

8/10 - 좋아요

philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Joe 님, 2024년 4월 15일
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable please let us know.

6/10 - 괜찮아요

Peter

단체 여행
For 730 bucks, pretty underwhelming. That was an "eclipse price," of course. Still, the place was ok, but nothing special, for sure. The "bar" and gathering places seemed a bit creepy to me. Hardly a "ski-chalet" vibe.
2024년 4월에 1박 숙박함
답변 제공: Joe 님, 2024년 4월 14일
Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience to all guests. Thank you for your feedback.

8/10 - 좋아요

Leonel A

2024년 4월에 2박 숙박함
답변 제공: Joe 님, 2024년 4월 14일
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 - 훌륭해요

Sofia

단체 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is perfect for any skiers or riders looking for a place close to the mountain, restaurants, and shops. Staff here was very friendly and accommodating.
2024년 4월에 1박 숙박함
답변 제공: Joe 님, 2024년 4월 8일
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Killington Mountain Lodge!

10/10 - 훌륭해요

David 님, Ballston Spa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Joe 님, 2024년 4월 8일
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 - 훌륭해요

Clint

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, clean and comfortable room, and with great amenities.
2024년 4월에 1박 숙박함
답변 제공: JC 님, 2024년 4월 8일
Thank you for sharing your experience. It means a lot to us that you enjoyed your stay and were satisfied with the service. We take great pride in not only meeting, but also exceeding guest expectations. It means even more to receive this feedback from our loyal guests. Thank you again for the accolades.

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: JC 님, 2024년 4월 8일
Thank you very much for your positive feedback! We hope to serve you again in the future.

10/10 - 훌륭해요

Marissa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great place to stay while skiing at Killington! The only bad thing is that the walls are thin so you can hear if you have loud neighbors, it didn’t bother us though. Overall a clean, comfortable hotel.
2024년 4월에 1박 숙박함
답변 제공: Joe 님, 2024년 4월 4일
Thank you for sharing your experience. It means a lot to us that you enjoyed your stay and were satisfied with the service. We take great pride in not only meeting, but also exceeding guest expectations. As a Bonvoy member, it means even more to receive this feedback from our loyal guests. Thank you again for the accolades.

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: JC 님, 2024년 4월 1일
Thank you for sharing your experience. It means a lot to us that you enjoyed your stay and were satisfied with the service. We take great pride in not only meeting, but also exceeding guest expectations. It means even more to receive this feedback from our loyal guests. Thank you again for the accolades.

4/10 - 별로예요

Bryan

좋아요: 청결 상태
별로예요: 직원 및 서비스
My room wasn’t ready until 7pm. Bathroom sink was clogged. Lack of hot water in shower. Bartenders were very nice.
2024년 3월에 1박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
Thank you for taking the time to share your experience with us. Cleanliness is a top priority at our hotel; I apologize that your room fell short of your expectations. Rest assured that your comments have been shared with the housekeeping team. We hope you will choose to stay with us again on your next visit

2/10 - 너무 별로예요

Kevin

I never went. Could not purchase a lift ticket. Tried for over a half an hour. Kept being told incorrect password. No one to talk to. It's insane that this happened. How hard & complicated can they make buying a Lift Ticket
2024년 3월에 1박 숙박함
답변 제공: Ashley 님, 2024년 3월 27일
We are puzzled you would rank us 1 out of 5. We do not sell lift tickets at our hotel property.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We been staying here for years , always enjoy our stay. Love the game room and fireplace !!!
2024년 3월에 2박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

10/10 - 훌륭해요

Laurent

2024년 3월에 1박 숙박함
답변 제공: Joe 님, 2024년 4월 11일
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Killington Mountain Lodge.

8/10 - 좋아요

Kate

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is nice and the room is nice. Our room even has a skylight which is very nice during the day. However, there is no blind to cover the skylight and it’s so bright in the morning and you won’t be able to sleep in after 7am. And we had a next door Neighbour one night screaming very loud and woke us up.
2024년 3월에 6박 숙박함
답변 제공: Joe 님, 2024년 3월 18일
Thank you so much for your response! We appreciate your stay and the kind words here at the Killington Mountain Lodge.

10/10 - 훌륭해요

Tanner

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: JC 님, 2024년 3월 18일
Thank you for the feedback! We are glad you enjoyed your stay!

10/10 - 훌륭해요

Gregory

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
check in staff was excellent and kind
2024년 3월에 1박 숙박함
답변 제공: JC 님, 2024년 3월 16일
Thank you for the kind words! -Killington Mountain Lodge

8/10 - 좋아요

Priscilla

2024년 3월에 2박 숙박함
답변 제공: Joe 님, 2024년 3월 30일
Thank you for sharing your experience at Springhill Suites Orange Beach at The Wharf. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. Hearing directly from our guests is integral to our ability to continue to enhance our service. We hope you will come back and visit us again soon!

10/10 - 훌륭해요

Llyle

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
great place and easy to get too the slopes!!!
2024년 2월에 3박 숙박함
답변 제공: Killington Mountain Lodge 님, 2024년 3월 16일
We are so glad you had a great time staying here!

6/10 - 괜찮아요

Caroline

가족 여행
좋아요: 직원 및 서비스
Enjoyed the lounge, bartender and billiards table… did not like that both the pool and hot tub were closed without notification… very disappointed after a day of skiing. We were looking forward to soak our aching muscles and were very disappointed that the hot tub was closed for 2 days( the whole time we were there… ) without notice.
2024년 2월에 2박 숙박함
답변 제공: Ashley 님, 2024년 3월 6일
Apologies for the hot tub being closed. It was overdue for maintenance and those things happen.

6/10 - 괜찮아요

Brian

연인과의 여행
좋아요: 직원 및 서비스
The hot tub wasn’t working even though we called ahead to ask. The dead bolt on our room did not work. The breakfast should be included. Even though recently remodeled, the shower was moldy and had hair in it when we arrived. Only one elevator was working. The door on the stairs To the courtyard locked and was not accessible from the outside.
2024년 2월에 3박 숙박함
답변 제공: Ashley 님, 2024년 3월 6일
When you called ahead, I am sure the hot tub was working. Unfortunately the jets had to be fixed and tub maintenance was needed. The door to courtyard was locked due to hot tub being closed.

6/10 - 괜찮아요

Kelvin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was nice. Toilet Flush and shower drain was weak. My only major issue was the sneaky $25/person mediocre breakfast buffet that you don't realize you're going to be charged for until you go to leave and get handed a receipt to list your name and room number. There was no warning that they were not offering a complimentary breakfast to guests which was the expectation when booking.
2024년 2월에 2박 숙박함
답변 제공: JC 님, 2024년 3월 16일
Thank you for staying!

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the pup-friendly policies and staff; proximity to Killington; the chic decor; the large, outdoor hot tub; and the common areas and bar where children, dogs and adults could gather comfortably. We were sad that the indoor pool was closed and that breakfast was $25 extra per adult. There is a small Starbucks stand downstairs in the lobby and a tiny market, which we did not visit. Beds were comfortable and we had no issues with noise. (The smell of bacon in the morning did effectively wake up the pup and ergo us, though. :) Small exercise room, but we didn't need it as we spent our days skiing. Note: They may be understaffed right now. We had cleaning service on one day of our stay, but not on the others. This wasn't a huge deal to us, but I suspect it may be an issue for many others.
2024년 2월에 3박 숙박함
답변 제공: JC 님, 2024년 3월 16일
The Killington Mountain Lodge thanks you for staying with us!

4/10 - 별로예요

Vasko

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Updated rooms.
2024년 2월에 3박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
Thank you for taking the time to let us know about your recent stay. We strive to provide excellent service and it is never our intention to disappoint a guest. We will review this complaint during our next team meeting so that we can avoid any similar problems in the future. We hope to be able to welcome you back at some point so we can make sure that your stay is excellent from start to finish.

4/10 - 별로예요

Ashley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Hot tub was cold , indoor pool out of service
2024년 2월에 2박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time.

4/10 - 별로예요

Brittney

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
Thank you for taking the time to let us know about your recent stay. We strive to provide excellent service and it is never our intention to disappoint a guest. We will review this complaint during our next team meeting so that we can avoid any similar problems in the future. We hope to be able to welcome you back at some point so we can make sure that your stay is excellent from start to finish.

6/10 - 괜찮아요

Jean

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Satisfactory Stsy
It’s a nice hotel and the room was clean upon arrival; however, we were there for 5 days and the room was not cleaned. There were issues with the hot tub and it was disappointing to come back after a day of skiing and it not be open. The bar staff was excellent but there was no entertainment so we started out own karaoke party. That was the highlight of our stay.
2024년 2월에 4박 숙박함
답변 제공: JC 님, 2024년 3월 28일
Thank you for sharing your experience. We appreciate when a guest lets us know when we are doing things right and where we can use some improvement. Your feedback will be shared with the hotel team to ensure we deliver exceptional customer service every time.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checked in from Tuesday to Thursday while skiing in Killington. It was perfect. Outdoor hot tub was great. Buffet breakfast was excellent
2024년 2월에 2박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re at Killington Mountain Lodge

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
Thanks! We’re so happy to hear you had a great stay. -Killington Mountain Lodge

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot tub needs to be allowed for late check ins
2024년 2월에 1박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! Hope to see you again soon!

8/10 - 좋아요

Masashi

좋아요: 청결 상태
별로예요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
Thanks! We’re so happy to hear you had a great stay.

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent value on the Killington Road, close to the ski slopes. Plenty of parking, and the entire facility was recently rehabilitated.
2024년 1월에 3박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable please let us know.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Run down, poor service
On Friday evening there was a leak in the upstairs great room by the dining area next to the pool table. When we alerted the desk they said it’s fine. We had to say no it is running water-not a drip they took notice. The next day the leak was through to the down stairs lobby. This issue Continued all weekend. Forcing them to cancel breakfast on Sunday and Monday.The fireplaces never were turned on- when asked they said they did not get their wood delivered. We understood the pool was unusable but the hot tub was working. The problem was there were never any towels available to ripple coming out of a heavily used hot tub. Leaving guests standing in the great room dripping wet, making the floor wet(where there was no working fireplace)guests aside from ourselves were Frustrated- everytime people asked for towels the staff member rolled his eyes like it was a giant inconvenience. Sorry it’s not green but people are cold and wet! His Attitude was poor. Baseball cap, tall with glasses. There was a black out Saturday evening where there was a slow response from the staff with the exception being the bartender who proceeded to put battery candles on each table for all the guests she was good. The elevators kept breaking, during checkout they did not work nor did anyone offer assistance to carry out luggage.I called 4 times to speak with the managers and kept getting the run around. The last person was rude and hung up on me. It’s run down but has potential. Poor service.
2024년 1월에 3박 숙박함
답변 제공: Kyle Cocchi 님, 2024년 2월 2일
We are sorry for your experience, we pride ourselves on wonderful customer service, and appreciate your feedback. Please feel free to contact us on how we can make it rightOn a positive note, most of the structural issues listed are now resolved for our guests enjoyment.

10/10 - 훌륭해요

jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient and clean
2024년 1월에 1박 숙박함
답변 제공: Kyle Cocchi 님, 2024년 2월 2일
Thank you for staying with us!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice weekend visit
The hotel was clean especially for being a pet friendly hotel. It was nice to come back to a comfortable stay after a day on the mountain, Although the bar service was subpar and the hot tub was only open 1 out of 2 nights don’t let that discourage a stay here! Very convenient and within walking distance to restaurants and bars.
2024년 1월에 2박 숙박함
답변 제공: Kyle Cocchi 님, 2024년 2월 2일
Thank you for staying with us, if you need any assistance at all, please feel free to contact us. We pride ourselves on our service and glad you had a nice stay!

10/10 - 훌륭해요

Jesse

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2023년 12월에 1박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
Thanks! We’re so happy to hear you had a great stay. Please join us again the next time you’re in Killington, Vt!

10/10 - 훌륭해요

Lauren

2024년 1월에 1박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is a main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

2/10 - 너무 별로예요

Molly

2024년 1월에 1박 숙박함
답변 제공: Joe 님, 2024년 3월 28일
If there are any specific details you'd like to share or if there's anything we can do to make things right for you, please don't hesitate to reach out to us directly. Your satisfaction is our priority, and we want to ensure that your next experience with us exceeds your expectations.

2/10 - 너무 별로예요

Anne

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 3박 숙박함
답변 제공: Kyle Cocchi 님, 2024년 2월 2일
Thank you for staying with us!

6/10 - 괜찮아요

Holly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

William

가족 여행
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함