2/10 Terrible
America
May 27, 2024
Disliked: Amenities
I didn’t stay at this property, however my family and I drove three hours and when we got there they told us that they were overbooked. The manager would not come to the property to help resolve the issue. While waiting in the lobby six other customers were complaining that the air had gone out in their rooms.
Needless to say that I was very distraught and disappointed with the circumstances, Hilton and the way the manger who mishandled the situation. She told me over the phone that she would be there the next morning by 8am and couldn’t help me for the night.
I will be issuing a formal complaint against this particular property.
America
Stayed 2 nights in May 2024