숙박 시설 정면

더 투시타 호텔 여행 후기

3 out of 5
더 투시타 호텔
Street Kartika Plaza 9x, Kuta, Bali

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 175개 이용 후기 중 34개" "
평점 8 - 좋아요. 175개 이용 후기 중 64개" "
평점 6 - 괜찮아요. 175개 이용 후기 중 44개" "
평점 4 - 별로예요. 175개 이용 후기 중 18개" "
평점 2 - 너무 별로예요. 175개 이용 후기 중 15개" "

7.2/10

청결 상태

8.0/10

직원 및 서비스

5.8/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

6/10 - 괜찮아요

SEI IL

별로예요: 청결 상태, 숙박 시설 상태 및 시설
공항과 가깝지만 뭔가 아쉬운 호텔...
가족여행이었는데 예약된 방이 꽉 찼다고 2개의 방을 줬지만 무의미 했고 1개의 방만 사용했고, 여분 침대를 추가로 줬지만 지저분 했음. 공항과 가까워서 좋지만 전반적으로 잠만자기만 좋았던 호텔이었음.
2018년 7월에 1박 숙박함
답변 제공: R. Wahyu 님, 2018년 9월 17일
Dear Guest, Thank you for choosing our hotel as your accommodation during spending holiday in Bali. We are happy that you like with our property location close to the Airport, walking distance to many areas and you were happy with staff service. We do apologize for any inconveniences that you feel during your stay with us. Once again thank you for your valuable comments our Team who concerns about it definitely would to follow up all you comment and committed to improve our quality service & Facilities. Look forward to having your next reservation and welcoming you back again in the near next future. Thank you and have a Great day. Best regards, Management

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2018년 7월에 1박 숙박함
답변 제공: R. Wahyu 님, 2018년 9월 17일
Dear Guest, Thank you for choosing our hotel as your accommodation during spending holiday in Bali. We are happy that you like with our property location close to the Airport, walking distance to many areas and you were happy with staff service. We do apologize for any inconveniences that you feel during your stay with us. Once again thank you for your valuable comments our Team who concerns about it definitely would to follow up all you comment and committed to improve our quality service & Facilities. Look forward to having your next reservation and welcoming you back again in the near next future. Thank you and have a Great day. Best regards, Management

4/10 - 별로예요

Ji Hoon

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
새로운 경험
입지는 매우 좋음. 저녁때 식사나 술한잔하기 좋은 지역. 호텔은 관리가 필요함. 밤중에 배관 터져서 천장에서 물 떨어졌음'
2018년 7월에 1박 숙박함
답변 제공: R. Wahyu 님, 2018년 9월 17일
Dear Guest, Thank you for choosing our hotel as your accommodation during spending holiday in Bali. We are happy that you like with our property location close to the Airport, walking distance to many areas and you were happy with staff service. We do apologize for any inconveniences that you feel during your stay with us. Once again thank you for your valuable comments our Team who concerns about it definitely would to follow up all you comment and committed to improve our quality service & Facilities. Look forward to having your next reservation and welcoming you back again in the near next future. Thank you and have a Great day. Best regards, Management

6/10 - 괜찮아요

Eunsung

별로예요: 청결 상태, 숙박 시설 상태 및 시설
숙박후기
조식은 진짜 드시지 마세요. 채소는 숨이 죽어나오고 빵에는 파리가 득실... 정말 최악의 조식이었어요

2/10 - 너무 별로예요

Anargyros

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool closed. Dirty bath towels no face washers or hand towels. Restaurant closed without any notice. Staff not very helpful when addressed these issues as the said no management or supervisior on premises. Overall was glad we cancelled the first part of our stay there on got another hotel which was alot better. Wouldn't recommend this hotel to anyone.
2024년 1월에 11박 숙박함
답변 제공: E-Commerce 님, 2024년 2월 13일
Dear Mr/s. Anargyros,Warmest Greetings from Tusita Hotel!Thank you for your feedback.We do apologize for any inconvenience you might felt during your stay. However, we have displayed an announcement about our pool and restaurant close.The highlighted comments are well noted and we will review them and fix them as our improvement.We wish to see you again and serve you a better service for your next visit.Best Regards,Management.

10/10 - 훌륭해요

RENATO

연인과의 여행
Location
2023년 9월에 1박 숙박함
답변 제공: E-Commerce 님, 2023년 10월 2일
Dear Mr/s. RenatoWarmest Greetings from the Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel with the much better services! Best Regards,Management.

10/10 - 훌륭해요

Carlos

The receptionist is great and helpful. The places so clean and quiet. Nice view on top of the hotel has swimming pool with nice view. Excellent
2023년 8월에 3박 숙박함
답변 제공: E-Commerce 님, 2023년 9월 13일
Dear Mr/s. CarlosWarmest Greetings from the Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel with the much better services! Best Regards,Management.

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient for access to airport - we used it for late night flight
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 14일
Dear Mr. Ian,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We hope to see you again in our hotel! Best Regards,Management.

6/10 - 괜찮아요

Sam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good service. Clean room
2023년 8월에 1박 숙박함
답변 제공: Management 님, 2023년 8월 14일
Dear Mr. Sam,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.

8/10 - 좋아요

ANDREW

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 8박 숙박함
답변 제공: E-Commerce 님, 2023년 8월 4일
Dear Mr/s. Andrew,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.

8/10 - 좋아요

Chathuranga

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 7월에 3박 숙박함
답변 제공: Management 님, 2023년 7월 17일
Dear Mr./s. Chaturanga,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.

8/10 - 좋아요

Sheng-Chih

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect location
The location is just perfect. Stores and restaurants are steps away. The room is clean. Room rate is affordable.
2023년 6월에 1박 숙박함
답변 제공: E-Commerce 님, 2023년 7월 5일
Dear Mr./s. Sheng-Chih,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.

2/10 - 너무 별로예요

maher

2023년 6월에 5박 숙박함
답변 제공: Management 님, 2023년 7월 24일
Dear Valued Guest,Warmest Greetings from Tusita Hotel!Thank you for your feedback.We do apologize for any inconvenience you might felt during your stay.We will try our best to improve our services.We wish to see you again and serve you a better service for your next visit.Best Regards,Management.

6/10 - 괜찮아요

MUTSUMI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
ホテルの設備は最小限。部屋は清潔で広い。スタッフのサービスも良い。そして安い。
2023년 6월에 1박 숙박함
답변 제공: E-Commerce 님, 2023년 6월 19일
Dear Valued Guest,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.

6/10 - 괜찮아요

MUTSUMI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
安くて設備はあまりないけど、簡素で綺麗なホテル。
2023년 5월에 1박 숙박함
답변 제공: E-Commerce 님, 2023년 5월 26일
Dear Valued Guest,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management.

4/10 - 별로예요

Wayne john

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms are run down with mold on the walls and ceilings, balcony handrail rotted away,cracked sink in bathroom, ceiling mouldy and leaking on you while sitting on the toilet, limited choice at breakfast, roof top pool deck dangerous loose with jagged wood sticking up if your not very careful you can slice your feet or worse, no cushions on the sunbeds no umbrellas, you have to go down to reception to get towels, bar not staffed, recetion area is clean and welcoming but thats where it ends.
2023년 4월에 2박 숙박함
답변 제공: E-Commerce 님, 2023년 5월 4일
Dear Mr. Wayne John,Warmest Greetings from Tusita Hotel!Thank you for your feedback.We sincerely apologize for any inconvenience you might felt during your stay.The highlighted comments are well noted and we will review them and fix them as our improvement.We wish to see you again and serve you a better service for your next visit.Best Regards,Management.

2/10 - 너무 별로예요

Victoria

단체 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
DO NOT STAY HERE, THE STAFF IS EXTREMELY RUDE. THEY GO THROUGH YOUR THINGS AND STEAL. WHEN I BROUGHT UP THAT I WAS MISSING MONEY AND JEWELRY OUR OF MY SUITCASE THEY SAID WHY WOULD I LEAVE IT IN MY SUITCASE OUT IN THE OPEN AND NOT IN THE SAFE! MY SUITCASE WAS PUT AWAY ANS ZIPPED UP, THE ONLY WAY TO GET TO WHERE MY CASH WAS YOU WOULD HAVE HAD TO OPEN MY SUITCASE AND GO THROUGH THE POCKETS INSIDE. IT’S AN DISGUSTING HOTEL I WILL NOT BE BACK!!!!
답변 제공: Fina. 님, 2023년 2월 10일
Dear, Ms. Victoria Fisher.Warmest Greetings from Tusita Hotel!Thank you for your feedback.We would like to apologize for the miscommunication during the conversation regarding your report of losing your stuff inside the room in our hotel. We have done the procedure of handling missing stuff report as the police department told us so. You need to come and report it to the police station along with your translator and a lawyer if you’d like to. Our management have provided everything to help you reporting it including the staff to accompany you and also the transportation. We also were ready to take the staff you suspected to go to police station with you. We have tried our best to help you and were ready to take responsibility. But after everything, you clearly refused to go to police station and asked to check out immediately instead.We sincerely apologize for the discomfort you had during your stay in our hotel.Best regard,Management.

8/10 - 좋아요

Emma

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Management 님, 2023년 3월 1일
Dear Emma,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management

10/10 - 훌륭해요

Diana

2023년 1월에 1박 숙박함
답변 제공: Management 님, 2023년 3월 1일
Dear Diana,Warmest Greetings from Tusita Hotel!Thank you so much for your lovely feedback.And we are delighted to hear that you enjoyed your stay with us and were satisfied with our services.We wish to see you again in our hotel! Best Regards,Management

4/10 - 별로예요

Eufrasia

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just convinient. However other facilities and amnities are not good.

6/10 - 괜찮아요

Katsura

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
ドアが壊れていたり清掃が不十分でしたがスタッフ対応、プールがよかったです。

2/10 - 너무 별로예요

Guna Sakaran

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
everything were horrible. very very bad experience. close your hotel please.
2022년 10월에 1박 숙박함

8/10 - 좋아요

Monique

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Sadly like most after pandemic nothing has been done to upgrade. Towels and sheets are clean but raggy. Furniture needs upgrading but room is clean. Sadly I paid Dbl on Expedia just go through hotel 20,000 less.
2022년 10월에 1박 숙박함

8/10 - 좋아요

James Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for money. Coming out of COVID things need a touch up, but overall very good. Only thing I missed was cable tv, next time.
2022년 5월에 28박 숙박함
답변 제공: Reservation Team 님, 2022년 6월 12일
Dear Valued Guest, Warmest Greetings from Tusita Hotel! Thank you for your feedback. We do apologize for any inconvenience you might felt during your stay. The highlighted comments are well noted and we will review it and fix as our improvement. We wish to see you again and serve you a better service for your next visit. Best Regards, Management

4/10 - 별로예요

GARY

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2 out of 10
Not very special 2 out of 10 Management didnt listen to any comments about a terrible breakfast Still the same the next day discusting food Overall not a nice motel its not a hotel Will not stay again ever
Discusting breakfast not even good enough for a dog
2021년 6월에 2박 숙박함
답변 제공: Rosi 님, 2021년 6월 12일
Dear Mr. Gary, Warmest Greetings from Tusita Hotel! We are sorry to hear your unhappy experience with the breakfast. During the pandemic, as a Covid-19 precaution procedure we decided to the change the buffet breakfast with Indonesian food served in bento box, and deliver it directly to the guest room. Kindly apologize should there be any inconvenience with the new procedure. Thank you for your valuable review for us. We do hope to have another chance to serve you better in your next visit to Bali. Have a good day. Kind regards, Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good deal
Good service, clean room, comfortable and well priced
2021년 5월에 1박 숙박함
답변 제공: Rosi 님, 2021년 6월 4일
Dear Edgar, Warmest Greetings from Tusita Hotel! Thank you so much for your lovely feedback! It was our pleasure to have you as our guest. We are utmost happy to hear that you were satisfied with our services. We wish to see you again in our hotel! Best Regards, Management

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 3월에 1박 숙박함
답변 제공: Aryani 님, 2020년 4월 8일
Dear Valuable Guest, Warm greeting from The Tusita Hotel, Thank you for trusting us on accommodating your holiday in Bali, we are happy that you notice our small touch on the attention of our guest needs. We are happy that you enjoyed it and bring it as a memorable holiday memory. Thank you also for spending your time to share your comment on our service on this page. We do appreciate it. We wish you return home safely and we do look forward to hosting you again in the future. Best Regards The Tusita Management

10/10 - 훌륭해요

실제 이용하신 고객

2020년 2월에 4박 숙박함
답변 제공: Aryani 님, 2020년 3월 3일
Dear Value Guest Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback. I will share your comments with my staff, as we strive to continuously improve our services and facility. Should you in the meantime require any other assistance and information, please do not hesitate to let us know. We look forward to welcoming you back at The Tusita Hotel in the near future.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good experience And enjoyed alot Within the hotel very good environment and surroundings
2020년 2월에 2박 숙박함
답변 제공: Rizky 님, 2020년 2월 25일
Dear Beloved guest, Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback. I will share your comments to my staff, as we strive to continuously improve our services and facility. Should you at the meantime require any other assistance and information, please do not hesitate to let us know. We look forward to welcoming you back at The Tusita Hotel in the near future. Best Regards.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Aryani 님, 2020년 2월 21일
Dear Value Guest Warm greeting from The Tusita Hotel, Thank you for trusting us on accommodating your holiday in Bali, we are happy that you notice our small touch on the attention of our guest needs. We are happy that you enjoyed it and bring it as a memorable holiday memory. Thank you also for spending your time to share your comment on our service on this page. We do appreciate it. We wish you return home safely and we do look forward to hosting you again in the future.

4/10 - 별로예요

Sarah 님, St walburg

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
L'hotel se situe prés de l'aeroport, commerces et plage
2020년 2월에 2박 숙박함
답변 제공: Eka Arifuddin M. Permana - Hotel Manager 님, 2020년 2월 6일
Dear Sarah, Thank you for your generous review. We're happy you enjoyed your stay with us. Your positive comments mentioned about our golden location near to the airport, the beach and many shops are very valuable for us. We're looking forward to welcoming you back to our beloved hotel on your next visit to Kuta, Bali. Have an amazing day!

8/10 - 좋아요

Mohit 님, Act Australia

좋아요: 청결 상태, 직원 및 서비스
Very friendly and helpful staff. In particular receptionist KEDAK. Big cooperation with my departing time. Checkout is 12 pm and I left at 6 pm no extra charge thank everyone for that. Great trip.
2020년 1월에 10박 숙박함
답변 제공: aryani 님, 2020년 1월 31일
Dear Mr. Mohit Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback. I will share your comments to my staff, as we strive to continuously improve our services and facility. Should you at the meantime require any other assistance and information, please do not hesitate to let us know. We look forward to welcoming you back at The Tusita Hotel in the near future. Best Regards Aryani e-commerce

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 1월에 1박 숙박함
답변 제공: Rizky 님, 2020년 1월 20일
Dear Beloved guest, We thank you for your review of our hotel. We look forward to welcoming you back and would be delighted to be of service to you again in the future. Best regards, The Tusita Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
せめてカーテンが二重になっていれば。 洗面所のカランが壊れかけていて、水の出が悪かった。
2020년 1월에 1박 숙박함
답변 제공: Rizky 님, 2020년 1월 24일
Dear Beloved Guest, Thank you for choosing our hotel as your accommodation during spending holiday in Bali. We do apologize for any inconveniences that you feel during your stay with us Specialy about curtain and toilet. Once again thank you for your valuable comments, our Team who concerns about it definitely would to follow up all you comment and committed to improve our quality service & Facilities. Look forward to having your next reservation and welcoming you back again in the near next future. Thank you and have a Great day

10/10 - 훌륭해요

jaemin

좋아요: 청결 상태, 직원 및 서비스
2019년 12월에 1박 숙박함

10/10 - 훌륭해요

Fredrick H

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Got room with good view. Its in the center of most attraction.
2019년 12월에 2박 숙박함
답변 제공: Rizky 님, 2019년 12월 23일
Dear Fredrick H We thank you for your review of our hotel,Specially about the room view and Location . It is a delight for us to know you had a great stay at The Tusita Hotel . We look forward to welcoming you back and would be delighted to be of service to you again in the future. Best regards, The Tusita Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
disappointed
Hotel is very OUTDATED! WAC makes loud noises and since I was on the ground level floor I can hear noises coming from all directions of the hotel, all the fixtures were rusted and broken. The bed mattress was uncomfortable the middle of the mattress sunk down. There were lots of open gaps in the ceiling surrounding the lights and vents I felt like someone or something could’ve been peeking thru.
2019년 12월에 1박 숙박함
답변 제공: Rizky 님, 2019년 12월 20일
Dear Beloved Guest, Thank you for choosing our hotel as your accommodation during spending holiday in Bali. We do apologize for any inconveniences that you feel during your stay with us. Once again thank you for your valuable comments, our Team who concerns about it definitely would to follow up all you comment and committed to improve our quality service & Facilities. Look forward to having your next reservation and welcoming you back again in the near next future. Thank you and have a Great day

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
not enough attention
the pool area was very dirty during the morning hours when me and my group went. the a/c in my room didn't work and they wouldn't help us out after repeatedly asking them to, so i had to march to the lobby to demand a response, so finally they moved us to another room where the a/c worked
2019년 11월에 1박 숙박함
답변 제공: Made Rizky Noviantara 님, 2019년 12월 12일
Thank you for staying at the Tusita Hotel and sharing your feedback with us. Your time is appreciated. Your comment regarding Pool area & the air conditioning is well noted. We do apologized as well for inconvenience in regards. We will further work with our team members to improve the way we do thing. Again thank you very much for sharing your feedback and I do hope that this incident won't deter you from visiting us again. I would then ask you to contact me directly and to ensure that you will be well look after Sincerely Your The Tusita Management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good location!! In terms of getting to Seminyak Village (Kura Kura bus stop). But there might be loud live music depending on your room.
2019년 10월에 1박 숙박함
답변 제공: Rizky 님, 2019년 12월 12일
We really appreciate you taking the time to give us your feedback. We are glad to know that you enjoyed a pleasant stay with us and really appreciate our hotel. we have a very strategic location makes it easy to find transportation with shopping places & restaurants that make you comfortable staying at our hotel. We look forward to seeing you back soon for another great stay Best Regard The Tusita Hotel management

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
快適なホテル
全体的に清潔で快適でした、受付もフレンドリーでチェックインもスムーズでした、 難を言えば室内ではWIFIが繫がらない。
2019년 10월에 1박 숙박함
답변 제공: Rizky 님, 2019년 12월 12일
We thank you for your review of our hotel. It is a delight for us to know you had a great stay at The Tusita Hotel . We look forward to welcoming you back and would be delighted to be of service to you again in the future. Best regards, The Tusita Hotel Management

8/10 - 좋아요

Marion

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bon séjour car près de l’aéroport et des restaurants par contre, c’est très bruyant. Le personnel est très gentil et serviable
2019년 9월에 2박 숙박함
답변 제공: Management 님, 2019년 10월 5일
Thank you for your feedback

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
勝手にキャンセル料寄越せとか言って来る最低なほ
2019년 8월에 6박 숙박함
답변 제공: Management 님, 2019년 10월 5일
Thank you for your feedback

10/10 - 훌륭해요

TAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 5박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
周りの客が、うるさい
2019년 5월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Staff helpful. Rooftop pool and restaurant nice. Ordered taxis for us. Was transit so only there for 8 hours.
2019년 4월에 1박 숙박함
답변 제공: Management 님, 2019년 5월 6일
Dear Sir/Madam, Thank you for taking the time to share your experience at The Tusita Hotel. It is always a pleasure to receive positive feedback. I will share your comments to my staff, as we strive to continuously improve our services and facility. Should you at the meantime require any other assistance and information, please do not hesitate to let us know. We look forward to welcoming you back at The Tusita Hotel in the near future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The staff are fantastic. They were very attentive and pleasant, really excellent in trying to accommodate our needs. The hot water wasn't working in the bathroom even though they came to fix it 3 times. Also, my daughter cut her foot on a broken tile in the swimming pool which ruined one of our afternoons as she wasn't able to walk on it. The chairs in the pool are looking pretty tatty, you should just recover them and the pool area will look 100% better.
2019년 4월에 5박 숙박함
답변 제공: Management 님, 2019년 5월 4일
Dear Sir/Madam, Many thanks on your great review. We are thrilled your stay with us was perfect. Thank you for your compliments on our facilities. It is very important for us to know that our guests feel comfortable. It is the essence of a holiday and this kind of feedback is most valuable to us. Thank you for choosing The Tusita Hotel and hope to see you again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nothing it was in a good location's that is all it had going for it
2019년 4월에 2박 숙박함
답변 제공: Management 님, 2019년 5월 6일
Dear Sir/Madam, Thank you for taking the time to tell us about your experience at the The Tusita Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Tusita Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 - 좋아요

Rahul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Personal Stay
Personal stay
2019년 4월에 2박 숙박함

4/10 - 별로예요

eir 님, JAPAN

별로예요: 직원 및 서비스
旅慣れた人で安くて寝るだけなら良い。タオルはバスタオルのみで、歯ブラシを置き忘れられてた。 夜遅くのチェックインで、周りのお客さんが誰もいないからか、ウエルカムドリンクをフロントのスタッフの分まで一緒に持ってきた。私の前では飲まなかったが驚いた。 次は無いです。
2019년 4월에 1박 숙박함
답변 제공: Management 님, 2019년 5월 4일
Dear Eir, It is with regret to read your review and we apologize for the inconvenience you experienced during your visit to our Hotel. We regret the standards of our service fell short of your expectations. Your feedback has been addressed and discussed with the respective team to ensure that these issues will not repeat and immediate improvement is put into place and to ensure the consistency of our service delivery. We thank you once again for your valued feedback and we hope to serve you again whenever your travels bring you back to Bali.