Easy check in. Ample space in the room. Very comfy parents, even my parents expressed so. The breakfast was my favorite. Very neat and organized with lots of options in each station. Totally worth breakfast being included. We are definitely staying here every time we visit Lake Charles in the future.
Emely
2025๋ 7์์ 1๋ฐ ์๋ฐํจ
10/10 - ํ๋ฅญํด์
Carolyn
2025๋ 7์ 10์ผ
Everything was so nice. Staff were so friendly and helpful. No complaints. Very clean hotel and a delicious breakfast with many food options including drinks. I will definitely be staying at this location again.
They could not get the key to work on our unit so we could only have one (master?) key for 3 people.
Pool bathroom toilet not flushing.
Although they provided filtered water station I believe the filters needed changing as the water tasted very chlorinated.
The staff was the friendliest and tried to help us as much as possible but the key was a maintenance issue that they could not fix.
Carolee
2025๋ 5์์ 1๋ฐ ์๋ฐํจ
6/10 - ๊ด์ฐฎ์์
Marietta
์ฐ์ธ๊ณผ์ ์ฌํ
2025๋ 5์ 26์ผ
์ข์์: ์ฒญ๊ฒฐ ์ํ
I called for room service was put on hold. Found out my wife had already done the same thing. Was left on hold for long time. I hung they did not call me or wife back. The girl at checkin and at checkout were friendly.
The breakfast area was open but when we started which was after 6:30 we were told its a holiday and we don't start till 7 and they made us leave the are and closed the doors and were not very friendly about it.
The property was nice but the tub/shower had mold in the corner of the tile. It was pretty significant. I took a picture and showed the front desk person and asked to be switched to another room. I canโt understand how the cleaning person could think that was ok to leave the tub and shower in that condition and think a guest would be ok with that. Maybe someone else would have been but I wasnโt. The front desk person was very helpful and apologetic. Thankfully there was another room available to move us to.