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"Although the rooms have had many upgrades (flooring, bathroom) much of the furnishings are still very dated (fridge with broken shelves, dusty lamps, drapery). The rooms are spacious but noise from the adjacent rooms was quit noticeable. Noticeable dust-bunnies and garbage when I arrived. Staff were very friendly and accommodating."

"Convenient airport access. Good restaurant in house. Quiet, clean and very good service. "

"Clean, comfortable, no complaints, no A/C though so even in winter with the heating off it was a little too warm for me"

"The staff were very accommodating and the one lady even recognized me from literally a year ago! I had a good stay last year (2025), so it was on my agenda to book another stay here when I came to Banff this year. It’s nice there’s a spa and restaurant on site and it’s within walking distance to downtown. Very nice place!!"

"The staff was great and the room was clean, but needs a lot of updating. The price was the best thing if you are looking for a cheaper place to sleep and shower you can stay here two to three nights for the same price of another one."

"Very old property, when you walking in floor, it’s screaming. Very poor cleanness. Pool water needs to be cleaned."

"Great hotel "

"Convenient location, great room. Super helpful when I forgot an item. Also close to casino if you want to check it out."

"Excellent experience! Great customer service, modern facilities and amazing restaurant."