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Reviews of Best Western Plus Lake Jackson Inn & Suites

2.5 out of 5
Best Western Plus Lake Jackson Inn & Suites
702 Highway 332 East, Lake Jackson, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 596 out of 737 reviews" "
Rating 8 - Good. 96 out of 737 reviews" "
Rating 6 - Okay. 19 out of 737 reviews" "
Rating 4 - Poor. 10 out of 737 reviews" "
Rating 2 - Terrible. 16 out of 737 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Liked: Cleanliness, amenities
Awsome place to stay
Stayed 1 night in May 2024
Response from Jacob Boyington - General Manager on May 28, 2024
Thank you for choosing to be our guest and for this amazing review. We hope to welcome you back soon.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Debbie in the lobby was very helpful and friendly when checking in. The room was clean
Stayed 1 night in May 2024
Response from Jacob Boyington - General Manager on May 27, 2024
Thank you for choosing to be our guest and for the great review. We greatly appreciate the team complement, Debbie does a fantastic job ensuring guests are taken care of.

10/10 Excellent

Fernando sanchez

Traveled with family
Liked: Amenities, property conditions & facilities
Everything was great. The only issue we had was finding parking.
Stayed 1 night in May 2024
Response from Jacob Boyington - General Manager on May 27, 2024
Thank you for the outstanding review. Yes, unfortunately, on sold out holiday weekends sometimes guest bring multiple vehicles and our parking lot fills up fast.

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, good breakfast and very nice staff.
Stayed 3 nights in May 2024
Response from Jacob Boyington - General Manager on May 27, 2024
Thank you so much for this fantastic review. We are so pleased you enjoyed your stay with us.

10/10 Excellent

Patricia

Traveled with family
Liked: Amenities
Love this hotel always great to stay
Stayed 1 night in May 2024
Response from Jacob Boyington - General Manager on May 27, 2024
Thank you so much for the awesome review and for always coming back to see us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Jacob Boyington - General Manager on May 21, 2024
Thank you so much for the great review and for being our guest.

10/10 Excellent

Brooke

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and staff is extremely nice!
Stayed 2 nights in Apr 2024
Response from Jacob Boyington - General Manager on May 3, 2024
Thank you so much for the great review. We are so pleased you enjoyed your stay.

6/10 Okay

Jonathan

Stayed 1 night in Apr 2024
Response from Jacob Boyington - General Manager on May 27, 2024
Thank you so much for being our guest.

2/10 Terrible

Login

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Jacob Boyington - General Manager on May 2, 2024
Thank you for choosing to be our guest. My deepest apologies for not exceeding your expectations.

10/10 Excellent

Silvia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jacob Boyington - General Manager on Apr 23, 2024
Thank you for the great review.

10/10 Excellent

Chance

Stayed 2 nights in Apr 2024
Response from Jacob Boyington - General Manager on May 15, 2024
Thank you for being our guest and for the awesome review. We are so pleased that you enjoyed your stay.

10/10 Excellent

tanya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks, good stay & breakfast.
Stayed 5 nights in Apr 2024
Response from Jacob Boyington - General Manager on Apr 11, 2024
Thank you for the awesome review and for taking the time to write us this great review. We hope to welcome you back the next time you are in the Lake Jackson area.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and everything was new and well taken care of.
Stayed 4 nights in Apr 2024
Response from Jacob Boyington - General Manager on Apr 16, 2024
Thank you so much for the awesome review. We are so pleased that your enjoyed your stay with us.

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great late night desk person debbie morning person dawn was great too
Stayed 1 night in Apr 2024
Response from Jacob Boyington - General Manager on Apr 8, 2024
Thank you for being our guest and for the team shout out! Debbie and Dawn are both dedicated front desk agents who truly love to assist our guest.

10/10 Excellent

Lauritz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Jacob Boyington - General Manager on Mar 29, 2024
Thank you for being our guest and for leaving this amazing review. We hope to welcome you back again soon.

10/10 Excellent

Myriam

Stayed 1 night in Mar 2024
Response from Jacob Boyington - General Manager on Apr 8, 2024
Thank you for being our guest and for the awesome review!

8/10 Good

Russell

Business traveler
Liked: Staff & service, property conditions & facilities
Check in was easy and fast. Property and room was clean and in good condition.
Stayed 1 night in Mar 2024
Response from Jacob Boyington - General Manager on Mar 18, 2024
Thank you for taking the time to leave us this great review. Most importantly thank you for choosing to be our guest. We hope to welcome you back soon.

10/10 Excellent

HEEJIN

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jacob Boyington - General Manager on Mar 18, 2024
Thank you for being our guest!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place where you can lay your head peacefully
My stay at Best Western was very pleasant like always.
Stayed 1 night in Feb 2024
Response from Jacob Boyington - General Manager on Feb 23, 2024
Thank you so much for the great review and for being the best part of Best Western. We appreciate you!

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jacob Boyington - General Manager on Feb 20, 2024
Thank you for the awesome review and for being our guest!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jacob Boyington - General Manager on Feb 14, 2024
Thank you for being our guest. We hope you enjoyed your experience.

10/10 Excellent

LUIS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Jacob Boyington- General Manager on Feb 1, 2024
Thank you for taking the time to leave an awesome review and thank you for choosing to be our guest.

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great staff!! Super friendly. Beautiful and clean facilities.
Stayed 1 night in Jan 2024
Response from Jacob Boyington- General Manager on Feb 1, 2024
Thanks so much for leaving us an amazing review. We are so pleased you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Timothy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a little more than we wanted to spend but was really nice. It was the nicest, cleanest and friendliest hotel on our trip. Would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Jacob Boyington- General Manager on Jan 25, 2024
We are so pleased that you enjoyed your stay. Thank you so much for being our guest. We hope to welcome you back again soon.

10/10 Excellent

Katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jacob Boyington- General Manager on Jan 23, 2024
Thank you for the awesome review!

10/10 Excellent

Joyce, Deville

Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Jacob Boyington- General Manager on Jan 15, 2024
Thank you for the 5 out of 5 review and for being our guest.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jacob Boyington- General Manager on Jan 15, 2024
Thank you for the great review and for being our guest!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in town
Always the best in town! Stayed here 5 times in the past 6 months, and everything about it has been incredible every time.
Stayed 1 night in Jan 2024
Response from Jacob Boyington- General Manager on Jan 4, 2024
Thank you so much for the amazing review! We are so pleased to have you as a repeat guest. We hope to welcome you back soon.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and facilities
The entire staff demonstrated excellence in service and kindness throughout our stay.
Stayed 7 nights in Dec 2023
Response from Jacob Boyington- General Manager on Dec 30, 2023
Thank you for choosing to be our guest and for taking the time to leave an amazing review. We hope to welcome you back soon.

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maintenance issues
A bunch of weird items. First the elevator was broken so we took a room on the 2nd fl. Then they fixed the elevator & put some super noisy people above us so we moved to the 3rd fl & our auto entry had the batteries go bad so maintenance had to come fix that. Overall annoying but staff was excellent in helping us.
Stayed 1 night in Dec 2023
Response from Jacob Boyington- General Manager on Dec 10, 2023
Thank you so much for choosing to be our guest. We are deeply sorry that you had to endure those maintenance annoyances. I am pleased to hear that the staff handled them well. If at any time you are not happy with your stay, even if it's other guests, please let us know so we can make it right. Thank you so much for being our guest. We hope we have another chance to WOW you the next time you are in the area.

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023
Response from Jacob Boyington- General Manager on Dec 25, 2023
Thank you for choosing to be our guest! We hope to welcome you back soon.

10/10 Excellent

DANIEL, Cypress

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and tidy, and I really appreciate the detail to clean restrooms and very fresh sheets on the bed
Stayed 1 night in Nov 2023
Response from Jacob Boyington- General Manager on Nov 17, 2023
Thank you so much for the stellar review. We are so pleased you had a comfortable experience with us at Best Western Plus Lake Jackson Inn & Suites. Thank you for taking the time to leave us this awesome review and for being our guest.

10/10 Excellent

earl

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice
Stayed 1 night in Nov 2023
Response from Jacob Boyington- General Manager on Nov 17, 2023
Thank you for choosing to be our guest. We appreciate the great review and hope to welcome you back the next time you are in the area.

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from J.Boyington - General Manager on Nov 3, 2023
Thank you for the amazing review.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Clean rooms. Very quiet. Nice breakfast.
Stayed 2 nights in Oct 2023
Response from J.Boyington - General Manager on Nov 3, 2023
Thank you so much for the team complement, it truly means the world to the staff when their efforts are recognized. We hope to welcome you back soon.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was quiet, clean and staff friendly and very helpful.
Stayed 2 nights in Oct 2023
Response from J.Boyington - General Manager on Nov 3, 2023
Thank you so much for taking the time to leave an amazing review and for choosing to be our guest.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good every time
Second time here. Perfect stay every time!
Stayed 1 night in Oct 2023
Response from J.Boyington - General Manager on Nov 3, 2023
Amazing review. Thank you so much for being our guest and leaving this awesome review.

8/10 Good

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities
The lightening in the room was too dim. Everything else was great
Stayed 1 night in Oct 2023
Response from J.Boyington - General Manager on Nov 3, 2023
Thank so much for the feedback. We may need to increase the wattage of our lightbulbs. We hope to welcome you back the next time you are in the area.

4/10 Poor

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BW Lake Jackson
Room reserved was not available: Suite with tub. After 3 rooms, was given a regular room with tub, but charged for the suite. Would not honor any discounts; AARP, Senior, etc. because booked thru your site.
Stayed 4 nights in Oct 2023
Response from Jacob Boyington- General Manager on Oct 25, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Tessa

Stayed 1 night in Oct 2023
Response from Jacob Boyington- General Manager on Nov 17, 2023
Thank you so much. Hope to welcome you back soon.

10/10 Excellent

Felicia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from J.Boyington - General Manager on Nov 3, 2023
Thank you so much for leaving a great review and for choosing to be our guest.

10/10 Excellent

Eloy, Laredo

Staff was very friendly and helpful. Room was very nice and clean. Great value
Stayed 1 night in Oct 2023
Response from J.Boyington - General Manager on Oct 18, 2023
Thank you for choosing to be our guest and for leaving a great review. We hope to welcome you again the next time you are in the Lake Jackson area.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around high marks
Deciding to stay here was an all-around win. The check-in was easy and pleasant, the rooms were well appointed, neat, and clean, the breakfast was great, the hotel was quiet... I honestly cannot think of a single negative thing about my stay - a great stay, especially for the price!
Stayed 2 nights in Oct 2023
Response from Jacob Boyington- General Manager on Oct 14, 2023
Thank you so much for taking the time to leave this stellar review and for choosing to be our guest. We are so pleased that you had a great experience while you were our guest. Thank you again and we can't wait to see you again the next time you are in the Lake Jackson area.

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Very clean and comfortable place.
Stayed 2 nights in Oct 2023
Response from Jacob Boyington- General Manager on Oct 14, 2023
Thank you so much for leaving us this awesome review. We are thrilled that you enjoyed your stay as our guest. We hope to welcome you back soon!

4/10 Poor

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not so good
Stayed 3 nights in Oct 2023
Response from Jacob Boyington- General Manager on Oct 9, 2023
Thank you for taking the time out to give us a review!On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thanks again and have a wonderful day!

10/10 Excellent

Curtis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2023
Response from Jacob Boyington- General Manager on Oct 14, 2023
Thank you so much for the great review. We are so glad to hear that you enjoyed the experience.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jacob Boyington- General Manager on Oct 3, 2023
Thank you for the awesome review and for being our guest!

8/10 Good

Pedro E.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
We had a great stay everything was cleaned and decent
Stayed 1 night in Sep 2023
Response from Jacob Boyington- General Manager on Oct 3, 2023
Thank you so much for choosing to be our guest and for taking the time to leave us a wonderful review. We are so pleased that you were comfortable during your stay. We hope you'll be our guest the next time you are in the Lake Jackson area.

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent
Stayed 1 night in Sep 2023
Response from Jacob Boyington- General Manager on Sep 29, 2023
Thank you so much for being our guest and for leaving an awesome review. We hope to welcome you back the next time you are in the Lake Jackson area.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The bathroom lighting was a little dark but other than that very pleased.
Stayed 1 night in Sep 2023
Response from Jacob Boyington- General Manager on Sep 24, 2023
Thank you so much for choosing to be our guest and for taking the time to leave a great review. Thank you for letting us know about the lighting in the bathroom, we will get that fixed. Thank you again for being our guest. We hope to welcome you back soon.