"Thank you to Arad, one of your staff members.
Arad is incredibly kind, thoughtful, and talented at making guests feel welcome and comfortable.
The only difficult part of staying at this hotel was carrying luggage up the hill, but Arad’s warm hospitality completely made up for it. During my two-night stay, he took such attentive care of me that although the lake view was beautiful, my strongest memory of this hotel is Arad’s kindness.
When I checked out, I wanted to give him a tip to express my gratitude, but unfortunately I couldn’t because he was working the afternoon shift.
I truly hope this message and my appreciation are passed on to Arad."