"We stayed at Cascada in Lucerne for 4 nights. Overall, the location was very convenient to the town, trains, buses, and just walking around to basically everything. The hotel was clean and very functional for our family of 3. The rooms were functional but small. Thats ok because most of Europe has small hotel rooms. The amenities in the room were great such as excellent coffee, safe, and toiletries. The issues we had were that the air conditioning made a loud noise every 15 minutes. It was almost like the unit needed servicing and was about to fail. We didnt tell the staff partly because we were so busy out and about that when we remembered it was too late. The other reason was because the staff at the front desk was not very nice or hospitable. I dont know if its the culture of the swiss or this hotel but any time we asked a question it felt like they were bothered by us or irritated that we didnt already know. Being tourists it only made sense that we would ask about local places or how to go about finding a specific spot. We only asked them a question 2 times, once about booking a trip to the alpes, once about a beach. Both times they gave us information sounding sarcastic. The housekeeping staff was nice and friendly. Lastly, the location of our room faced the front but it was too noisy. When we left our balcony door open we can hear cars, the train and construction going on. Overall I would give it a 3 star for making us feel like we dont belong and the noise."
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