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Casona Plaza Hotel Puno

3.5 star property
Travelers warm themselves by the crackling lobby fireplace before heading out to explore, then return to savor authentic local cuisine at LOS FAROLES restaurant

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Casona Plaza Hotel Puno is in downtown Puno's center. Guests start their day with a complimentary breakfast buffet. After exploring nearby attractions, they can dine at LOS FAROLES restaurant or unwind with drinks at the bar. Free in-room WiFi keeps everyone connected.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Single Room

Single Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Single Room

Highlights

Individually decorated
TV
Pillow menu
Pillowtop bed
Premium bedding
Down duvet
Rainfall showerhead
Private bathroom
  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
TV
Pillow menu
Pillowtop bed
Premium bedding
Down duvet
Rainfall showerhead
Private bathroom
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Premium bedding, down comforters, pillowtop beds, in-room safe

Triple Room

Highlights

Individually decorated
TV
Pillow menu
Pillowtop bed
Premium bedding
Down duvet
Rainfall showerhead
Private bathroom
  • City view
  • 45 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Suite

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite

Highlights

Individually decorated
TV
Pillow menu
Pillowtop bed
Premium bedding
Down duvet
Shower/tub combination
Rainfall showerhead
  • City view
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, Private Bathroom

Standard Twin Room, Private Bathroom | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Twin Room, Private Bathroom

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually decorated
TV
Pillow menu
Pillowtop bed
Premium bedding
Down duvet
Shower/tub combination
Rainfall showerhead
  • City view
  • 30 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Classic Quadruple Room, 1 Bedroom, Private Bathroom

Classic Quadruple Room, 1 Bedroom, Private Bathroom | Premium bedding, down comforters, pillowtop beds, in-room safe

Classic Quadruple Room, 1 Bedroom, Private Bathroom

Highlights

Individually decorated
TV
Pillow menu
Pillowtop bed
Premium bedding
Down duvet
Shower/tub combination
Rainfall showerhead
  • City view
  • 85 sq m
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Basic Double Room

Premium bedding, down comforters, pillowtop beds, in-room safe

Basic Double Room

Highlights

Individually decorated
Mini-fridge
TV
Pillow menu
Pillowtop bed
Premium bedding
Down duvet
Rainfall showerhead
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed
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About the neighborhood

Located in Puno, Casona Plaza Hotel Puno is in the city center and near a train station. Casa del Corregidor and Carlos Dreyer Museum are local landmarks, and travelers looking to shop may want to visit Puno Central Market and Bellavista Market. Looking to enjoy an event or a game while in town? See what's happening at Enrique Torres Belon Stadium or Yanamayo Stadium. Take an opportunity to explore the area for water adventures such as sailing. Visit our Puno travel guide
Map
Calle Arequipa Nro 655, Puno, PUNO, PE

What's nearby

  • Lake Titicaca which includes a park and heritage architecture as well as a small group of people
    Puno Plaza de Armas
    1 min walk - 0.0 km
  • Lake Titicaca which includes a church or cathedral, heritage architecture and night scenes
    Puno Cathedral
    2 min walk - 0.2 km
  • Night scene in Puno city
    Pine Park
    3 min walk - 0.3 km
  • Puno Central Market
    3 min walk - 0.3 km
  • Puno Port
    18 min walk - 1.6 km

Getting around

  • Puno Station
    9 min walk
  • Juliaca (JUL-Inca Manco Capac Intl.)
    69 min drive

Restaurants

  • Ricos Pan
    1 min walk
  • La Casona Restaurant
    3 min walk
  • Mojsa
    1 min walk
  • Hotel Hacienda Puno
    1 min walk
  • Hotel Balsa Inn
    3 min walk

About this property

Casona Plaza Hotel Puno

Hotel near Lake Titicaca
You can look forward to a free breakfast buffet, dry cleaning/laundry services, and a fireplace in the lobby at Casona Plaza Hotel Puno. The on-site restaurant, LOS FAROLES, offers breakfast, brunch, lunch, and dinner. In addition to a bar and a 24-hour business center, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A free cruise shuttle, a 24-hour front desk, and an elevator
  • Tour/ticket assistance, luggage storage, and free newspapers
  • 1 meeting room, a vending machine, and a TV in the lobby
Room features
All 60 individually decorated rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like first-run movies and pillow menus.
Extra amenities include:
  • Pillowtop mattresses, down comforters, and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and deep soaking tubs
  • 21-inch TVs with cable channels and first-run movies
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available from 6:00 AM to 9:00 PM; PEN 12 per night; reservations required
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free train station pick-up shuttle
  • Free cruise terminal shuttle

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • LOS FAROLES

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Conference center
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2006
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 21-inch TV with cable channels
  • First-run movies

Food and drink

  • 24-hour room service

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 1:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 9 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PEN 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PEN 210 per vehicle (roundtrip)
  • Nearby parking fee: PEN 12 per night (1640 ft away; open 6:00 AM to 9:00 PM)
  • Rollaway bed fee: PEN 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Property Registration Number 20406473091

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Casona Plaza
Casona Plaza Hotel
Casona Plaza Hotel Puno
Casona Plaza Puno
Hotel Casona Plaza
Casona Plaza Hotel Puno
Casona Plaza Hotel
Casona Plaza Puno
Hotel Casona Plaza Puno
Puno Casona Plaza Hotel
Hotel Casona Plaza
Casona Plaza
Casona Plaza Hotel Puno Puno
Casona Plaza Hotel Puno Hotel
Casona Plaza Hotel Puno Hotel Puno

Frequently asked questions

Is Casona Plaza Hotel Puno pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Casona Plaza Hotel Puno?

Check-in start time: noon; Check-in end time: 1:00 PM.

What time is check-out at Casona Plaza Hotel Puno?

Check-out is at 11 AM.

Does Casona Plaza Hotel Puno provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PEN 210 per vehicle applies.

Where is Casona Plaza Hotel Puno located?

Located in the heart of Puno, this hotel is steps from Puno Plaza de Armas, Puno Cathedral, and Casa del Corregidor. Puno Central Market and Carlos Dreyer Museum are also within 5 minutes. Puno Station is 9 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Casona Plaza Hotel Puno Reviews

8.2

Very Good

8.6

Cleanliness

8.0

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 34 out of 85 reviews
Rating 8 - Good. 30 out of 85 reviews
Rating 6 - Okay. 17 out of 85 reviews
Rating 4 - Poor. 3 out of 85 reviews
Rating 2 - Terrible. 1 out of 85 reviews

Reviews

10/10 Excellent

Katty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff were very kind. Rooms are really big.
Stayed 1 night in Nov 2024

8/10 Good

Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staff; it's just a little dated.
Stayed 1 night in Jul 2024

10/10 Excellent

JULIET

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds and good restaurant with room service available. No free water or tea apart from at breakfast but they did pack us a breakfast box when we had an early start.
Stayed 2 nights in May 2025

10/10 Excellent

Sosana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for the price

The room was very nice with clean bedding and bathroom. The hot water and shower pressure were decent. There is a heater in the room and extra comforters/ blankets in case it is a little colder. Staff are super friendly and helpful staff. Would definitely stay here again.
Stayed 1 night in Jun 2024

8/10 Good

carsten m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good base for Puno

My room was clean and the bedding etc in good condition. A radiator and spare blankets came in handy during the cold nights/mornings. The location, a couple of blocks from the main square, was excellent. Staff were all helpful and friendly. The breakfast was slightly limited for the size of the hotel. Fresh eggs, omelettes etc were available (and tasty) from the eggman, but if you were in a line behind a tour group, it night require patience as this was the only way to get cooked eggs. Given the nature of Puno and tourists' depatures for tours or buses at all hours, i found my sleep disturbed by the clatter of suutcases / chatter of guests on more than one occasion. I would recommend that at the next investment cycle, the hotel look into soundproofing / acoustics
Stayed 1 night in Jul 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel with a friendly staff but unfortunately it has horrible Internet. If you are a tourist staying one night, it is a fine place. We were there for business and it has a lot of policies that are unfriendly to business travelrrs in addition to the Internet, which is often unusable. And instead of a managed WiFi they have five routers and you just have to find one that works We booked a larger room so we could have some private meetings only to find out that no guests are allowed in the room, which was never disclosed at booking. They did offer to let us meet in the common space but it was not as private. The breakfast is really nice and the rooms are spacious and modern.
Stayed 5 nights in Dec 2023

6/10 Okay

shabir

Liked: Cleanliness, property conditions & facilities, room comfort

Fine for centre.

Contrary to other recent reviews our stay was fine. It has an excellent location around the corner from the cathedral. We booked a suite, no smell, clean and a comfortable bed. It had a wall fan heater. It was so large we had no need for the sitting room (which had a light well). The bedroom had seating and windows onto the street (which is not noisy). Good breakfast with eggs to order. Also laundry by the kg. We did pass some rooms where their windows utilize the interior light wells but I suspect that's reflected in the pricing. However, despite messaging requesting a taxi pick -up it was not actioned. The train station is 8 mins away but some pavements are not luggage friendly. It's better to overshoot Arequipa take the pedestrinised section linking Pino with the Cathedral, overshoot the hotel turn left and left and it's across the road.
Stayed 4 nights in Jan 2025

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in May 2024

10/10 Excellent

Patrycja

Liked: Cleanliness, staff & service, room comfort
Highly recommend this hotel. The staff is extremely nice - they helped us out with with our reservation issue. Delicious breakfast, clean rooms. Perfect location.
Stayed 1 night in Oct 2023

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised how nice this place is , been a budget hotel. It is less than two minutes walk to main square. Front desk crew is so charming and helpful. Place offers a great breakfast buffet .
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Cold rooms during winter

Cold rooms during winter, it took forever to heat up the room. The bathroom is cold too. Not really convenient place to stay.
Stayed 2 nights in Jun 2024

10/10 Excellent

YANNICK

Liked: Cleanliness, staff & service, room comfort
Hôtel tres bien pour 1 ou 2 nuits Lit confortable Petit déjeuner copieux sous buffet Hôtel bien situe au centre
Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Property conditions & facilities
Todo me agradó
Stayed 1 night in Mar 2024

10/10 Excellent

Zoila

Liked: Cleanliness, staff & service, property conditions & facilities
La adecuada ubicación del hotel.
Stayed 4 nights in Feb 2024

10/10 Excellent

Robson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização, quarto confortável, café da manhã bom e atendimento excelente.
Stayed 2 nights in Jul 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautifully decorated and even has an elevator. The room was very spacious for a triple room. The front desk staff was accommodating and very helpful.
Stayed 1 night in Sep 2019

10/10 Excellent

Gilles

Liked: Cleanliness, property conditions & facilities, room comfort

Bel hôtel

Grande chambre pres de la place principale
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities
I felt that the room was too dark aside from that I must say that they provide excellrnt service. I had altitude sickness and they call a doctor who came to my room. Their prices were very reasonable when it comes to the refreshments in the in room refrigerator.
Stayed 2 nights in May 2019

10/10 Excellent

jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Casino Plaza...not a shopping centre, but a nice H

A great location, just off the Plaza de Armas. A beautifully presented Hotel. Clean, comfortable and friendly staff. Spacious common areas, with a variety of seating. A reasonably priced restaurant, with nicely prepared food. The room was clean, comfortable bedding...with a functional private bathroom. We can recommend this Hotel, which is close to all amenities.
Stayed 1 night in Mar 2019

6/10 Okay

Heidi, Olympia

Liked: Cleanliness, staff & service
Disliked: Room comfort
The location was good. The breakfast was adequate. We were also able to get our laundry done for a fair price. The room was nice. The only issues were that the room refrigerator did not work. The room internet was not working for all three days we were there. We had to go to the lobby for internet.
Stayed 3 nights in Oct 2018

6/10 Okay

Leopold, Austria

Liked: Cleanliness, staff & service, property conditions & facilities

Mitten im Zentrum

Mitten in der Nacht angekommen. Unkomplizierter Empfang. Altehrwürdige Zimmer. Frühstück in der Sonne im Arkadengang im 1. Stock mit Blick auf die Plaza und Kathedrale. Heizung im Zimmer (im Winter) war nicht vorhanden und nicht nötig. Einfach, preiswert und emphehlenswert.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Close to one of the main city squares
Stayed 1 night in May 2018

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in ideal location

My friend and I have been traveling in Peru and have lucked out in all the hotels we've stayed in thus far. We booked through Expedia and when we got off the bus, they said they didn't have a room for us...but when I arrived with our confirmation in hand, they got things going. The staff were friendly, informative and helpful. The beds were comfortable, though a bit dark in terms of lighting. This hotel was in a great location right near everything in Puno and we were happy we stayed there...and would definitely come again!
Stayed 1 night in Apr 2018

10/10 Excellent

Zappito, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel, Good Location and Great Calue

Nice, clean, centrally located hotel in Puno with a very helpful staff. Betsy at the front desk was extremely professional and helpful. Rooms are in good condition and comfortable. Highly recommended for the discerning value travelers.
Stayed 2 nights in Apr 2018

8/10 Good

David, Taiwan

Liked: Cleanliness, staff & service, room comfort
Dear Plaza, good for sightseeing, shopping and eating breakfast is good room equipment is too simple hotel help call taxi for us in the early morning
Stayed 1 night in Feb 2018