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Hotel Zhero - Ischgl/Kappl

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Luxury
5.0 star property
8.8

Excellent

Alpine sanctuary with indoor pool

A warm indoor pool beckons skiers after adventurous days on nearby slopes. The attentive staff provides exceptional service, including a complimentary shuttle to Ischgl. Visitors can unwind in the spa's sauna and steam bath before enjoying an excellent dinner at the on-site restaurant.

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
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Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between May 01 and November 27.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per night

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.00 per person, per night. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28 for adults and EUR 14 for children
  • Airport shuttle fee: EUR 175 per vehicle (one-way)
  • Covered valet parking fee: EUR 16 per night
  • Pet fee: EUR 35 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 5 stars.

Frequently asked questions

Does Hotel Zhero - Ischgl/Kappl have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Zhero - Ischgl/Kappl pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 35 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Zhero - Ischgl/Kappl?

Check-in start time: 3:30 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Zhero - Ischgl/Kappl?

Check-out is at 11:30 AM.

Does Hotel Zhero - Ischgl/Kappl provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 175 per vehicle applies.

Where is Hotel Zhero - Ischgl/Kappl located?

Conveniently located near the ski slopes, this Kappl hotel is in the mountains, within 2 mi (3 km) of Parish Church of St. Antonius and Dias Cable Car, and close to winter sports such as cross-country skiing and skiing lessons. Hirschenbadlift and Alblittbahn are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.8

Excellent

8.8

Cleanliness

7.0

Location

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 81 out of 136 reviews
Rating 8 - Good. 34 out of 136 reviews
Rating 6 - Okay. 11 out of 136 reviews
Rating 4 - Poor. 6 out of 136 reviews
Rating 2 - Terrible. 4 out of 136 reviews

Reviews

Verified

8/10 Good

Gregory

Cool swanky hotel in quiet area outside the main towns. Service is excellent. Only complaint if any is that walls are thin and you can here people all around you
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm welkom from Oscar, Janine and the other colleagues! Great service from A - Z, the shuttle service from the hotel to Ischgl was perfect and we enjoyed all facilities (swimming, sauna, steam bath etc..) Definitely we want to come back very soon!
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Zhero Hotel for 20 days on a long ski vacation with my 16-year old son. The hotel is nice and with great facilities. The staff was always smiling and attentive. The breakfast had everything you would expect, and more. Service always great. Dinner was sophisticated. Menus were elaborate 5 course, where one could appreciate an effort to provide something special. Sometimes dinner felt too long, but overall it was great. Many great ski centers are nearby.
Stayed 18 nights in Dec 2023
Verified

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, amenities
Room was spotless and beautiful.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Nikolaos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect for high end ski holiday
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Keesha

Liked: Cleanliness, staff & service, amenities
Staff were lovely. Free shuttle service is amazing. Skiing is down the road and very convenient I can't complain.
Verified

10/10 Excellent

Geir Ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vaule for money

Great service and a very nice hotel. Short distance to Ischgl by free shuttle.
Stayed 4 nights in Feb 2023
Verified

2/10 Terrible

Casilda

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

Trato horrible

El personal es malísimo, y no te hacen la vida agradable. Estuvimos esperando al transfer del hotel en la estación de esquí más de una hora. Estaba nuestro cuarto de baño y sucio. En el spa comida tirada sin recoger. No alquiléis material de esquí en el hotel es caro y de mala calidad
Stayed 4 nights in Feb 2025
Verified

8/10 Good

mechtild

Liked: Cleanliness, staff & service
Sehr düsteres Interieur . Unbequeme Einrichtung im Speisesaal. Weiche Betten
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir hatten einen sehr angenehmen Aufenthalt. Tolles Hotel und Service. Gute Lage zwischen 2 Skigebieten.
Stayed 4 nights in Feb 2024
Verified

8/10 Good

Andrei

Liked: Cleanliness, amenities, property conditions & facilities
Der Aufenthalt war herrlich. Manchmal gab es Probleme mit dem Shuttle, aber der Rest war in Ordnung.
Stayed 3 nights in Feb 2024
Verified

6/10 Okay

Bjarne

Liked: Cleanliness, room comfort
Disliked: Staff & service

Durchwachsener Aufenthalt

Unser Gesamteindruck vom Hotel war anfangs recht gut, leider wurde unser Aufenthalt durch den Service sehr getrübt. Sowohl ein älterer grauhaariger Ober, welcher uns beim Abendessen und Frühstück mehr als unfreundlich entgegentrat als auch der Shuttleservice lies zu wünschen übrig. Durch Kreislaufprobleme von einem unserer Mitreisenden bat ich den Shuttlefahrer rechts ranzufahren, welcher mich daraufhin anschrie und fragte, wie ich mir das vorstellen würde und wo er parken solle. Die Situation zog sich dann über knapp 5 Minuten und versetzte unsere gesamte Gruppe in vollkommene Fassungslosigkeit. Wir haben leider noch weitere Punkte auf unserer Liste, jedoch waren die beiden obigen Situationen ausreichend, dass wir höchstwahrscheinlich nicht wiederkommen werden. Abschließend möchte ich jedoch noch sagen, dass manchmal das Verhalten weniger die gute Leistung anderer zunichtemachen kann. Der Doorman Oskar macht einen super Job und wusste sich immer richtig zu verhalten. Auch wusste er über jeden einzelnen Gast bei egal was Bescheid. Wer welche Zimmernummer hatte, welches Auto zu wem gehörte und das ohne eine zusätzliche Information von unserer Seite. Durchaus ein Glücksgriff, von dem sich ein Großteil des Personals etwas abgucken könnte.
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein sehr schönes Hotel. Das Essen war sehr gut und das Personal sehr nett und aufmerksam. Ich würde jederzeit wieder in dieses Hotel!
Stayed 4 nights in Apr 2023
Verified

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Mitarbeiter waren super freundlich und der schuttl war einzigartig; Frühstück hervorragend und schwimmbad super( warm und eine gute länge zum richig schwimmen) allso gesamt hat alles super gepasst! lg. josef hirzinger
Stayed 1 night in Apr 2023
Verified

8/10 Good

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war alles super, gerne wieder.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kommen wieder
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Man kommt dort an & man kann direkt entspannen! Alles wird einem abgenommen. Das Essen ist einfach perfekt, der Service ist super (Oskar bleibt in Erinnerung!!) & die Zimmer sind sauber und gemütlich.
Stayed 3 nights in Feb 2023
Verified

8/10 Good

Milan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Frühstück .
Stayed 1 night in Feb 2023
Verified

6/10 Okay

Silvio

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Ich habe das Hotel schon mehrfach gebucht, der Shuttle-Service ist toll und die Auswahl des Frühstücks ebenfalls. Wenn man ein Zimmer zur Straße hat ist es sehr laut. Bei unserer Ankunft gab es leider eine lautstarke Auseinandersetzung zwischen Gast und Personal, absolut indiskutabel.
Stayed 4 nights in Feb 2023
Verified

8/10 Good

Galina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Verified

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon séjour.

Excellent séjour, service exceptionnel, personnel très serviable. La chambre très agréable. Seul petit bémol, il faisait très chaud dans la chambre, et pas de bouilloire pour un café ou thé. Les repas au restaurant comme le petit déjeuner, sont excellents . Le service shuttle VIP avec les chauffeurs (très sympathiques) est un service très appréciable pour le transport à Ischgl, pas besoin de prendre la voiture. En conclusion, très bon séjour, on reviendra.
Stayed 4 nights in Jan 2023
Verified

10/10 Excellent

Jean Luc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très agréable et serviable, dommage que le parking soit un peu loin. En tant qu’architecte d’intérieur je trouve que les assises du restaurant pas toujours adaptées à la fonction de manger à table ainsi que l’éclairage. Manque d’accroches ds les chambres de trois, bien que ces chambres soient très bien aménagées.
Verified

10/10 Excellent

Simone

Liked: Cleanliness, amenities, property conditions & facilities
Alles war top! Gerne wieder !
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lifestyle Hotel im schönen Kappl

Trendiges Hotel neben Ischgl, ein kostenloser Shuttle fährt ständig in den Ort. Frühstück sowie Abendessen sind sehr gut, Personal sehr freundlich und zuvorkommend. Wir kommen wieder!
Stayed 2 nights in Jan 2022