2/10 - 너무 별로예요
Bryana
단체 여행, 가족 여행
2025년 12월 14일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My reservation was specifically made to provide a clean and comfortable environment for my party to refresh and prepare for a significant graduation ceremony, particularly after enduring a seven-hour journey.
Regrettably, our experience was marred by several issues, beginning with inconsistent information provided by a staff member named Sarah regarding hotel policies. The discrepancies in the details we received caused considerable confusion and contributed negatively to our overall experience.
Furthermore, the condition of our assigned room was far below acceptable standards. We encountered several concerning cleanliness and maintenance issues:
* The disposal unit in the bathroom sink was emitting food debris, specifically corn, which strongly indicated a failure in plumbing maintenance or thorough cleaning.
* The provided bath towels were visibly soiled, rendering them unusable and raising hygiene concerns.
* Additionally, the room was permeated by a pervasive and highly unpleasant odor, which made our stay incredibly uncomfortable and hindered our ability to relax and prepare as intended.
The accumulation of these issues painted a picture of a facility that is not adequately maintained. While I understand that operational challenges can arise, the fundamental aspects of cleanliness and service fell severely short of even basic expectations for a hospitality provider.
Given the unfortunate circumstances and the impact these issues had on a significant occasion for us,
Bryana
2025년 12월에 1박 숙박함
