“Really nice room. The place is set up to be semi-automatic, and if nothing goes wrong, fine. However, if something does go wrong, there is no staff available. When you push the reception button at the entry, you get connected to answering service, not a responsible hotel employee. The communication needed to get my problem taken care of was horrendous, especially since I don't speak Spanish.
I have no idea how often problems turn up. Mine was simple - I was given a room key with the wrong...
“Todo muy limpio y en perfecto estado, el dueño super amable y muy servicial. El desayuno de dulces caseros y muy bien presentado. Las camas cómodas que creo que es muy importante. Para los que viajan en vehículo eléctrico hay dos cargadores de 22kw gratis a unos 500mts en la casa del jubilado.”
“Yo fui con 4 niños y se han dado la divertida de su vida. De todo el viaje a Europa, es lo que mas les ha gustado. Eneko nos ha explicado lo que es ser pastor y el proceso del queso Idiazabal con detalle y detenimiento. Producen el mejor queso idiazabal que hemos probado en un proceso 100% artesanal. Es un Baserri que lleva en la familia Goiburu 200 años. Ha sido una experiencia inolvidable que sin duda repetiremos!”
“A lovely setting. Clean facilities.
Checking in was problematic as the host had no registration facilities. We never received the email
link to check in online causing the host considerable anxiety. Matters were not helped by the host only speaking Spanish.”
“Everything was brilliant best hotel we have stayed in a while. Staff friendly service good. Nice touches in bedrooms excellent breakfast. Hotel very clean nice touches throughout.”
“Beautiful property & Beautiful staff. Family owned property, attention to detail. Very courteous. I was born in the area & had been wanted to stay overnight for a while. It was a bucket list item for myself. Will return. Thank you Olatz, daughter, she runs the show along with her mom Mari Carmen, thank you Alfredo, husband, thank you as well to Iosune & Giovani, that run the kitchen.”
“We had a brief single night stop over at Hotel Dolorea.
Booked through Expedia, which seemed to cause some confusion for the staff upon arrival but after some investigation by the staff our booking was found.
We booked a shared room for a family of four. Room was air conditioned which was a welcome relieve from the near 40C outside.
Room was spacious with a very generous sized bathroom, beds were comfy and water was in the mini fridge. There was no kettle in the room.
Room/hotel were...