외관
예약 가능 여부 확인

햄프턴 인 & 스위트 버크셔-레녹스 여행 후기

2.5 out of 5
햄프턴 인 & 스위트 버크셔-레녹스
445 Pittsfield Rd, Lenox, MA

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 662개" "
평점 8 - 좋아요. 1001개 이용 후기 중 267개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 51개" "
평점 4 - 별로예요. 1001개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 7개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 5박 숙박함
답변 제공: Elissa 님, 2024년 3월 9일
Thank you very much for taking the time to respond to our survey. We truly value the feedback we receive from our guests.Again, thank you. We are looking forward to welcoming you back again soon.

8/10 - 좋아요

Byoung Geun

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Elissa 님, 2024년 3월 9일
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

8/10 - 좋아요

Yeongje

출장 여행
좋아요: 청결 상태, 객실의 편안함
전반적으로 만족스럽습니다.
전반적으로 만족 했습니다. 걸어갈수 있는 거리에 슈퍼마켓이 있어서 편리했습니다. 아침 조심을 제공하는 나이 많으신 할머니께서 인사를 해도 받아주지 않고 반응이 없어서 안타까웠습니다. 인종차별은 아니겠지만 조금 아쉽네요
2024년 1월에 5박 숙박함
답변 제공: Elissa 님, 2024년 2월 10일
Thank you for taking the time to share your thoughts regarding your recent visit with us. We truly value our guest's feedback. It helps to guide us to the areas where we may be excelling and where we may need to put a bit more focus.Thanks again,

10/10 - 훌륭해요

jeongsik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: Elissa 님, 2024년 1월 17일
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

8/10 - 좋아요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
No water for drinking on each floor, only in lobby. Some updates could be done. Lovely people.
2024년 5월에 4박 숙박함
답변 제공: Elissa 님, 2024년 5월 27일
Thank you for taking the time to share your thoughts regarding your recent visit with us. We truly value our guest's feedback. We will be undergoing a reservation in the fall and will take into consideration your feedback about water on each floor as it is a great suggestion! .Again, thank you. We are looking forward to welcoming you back again soon.

8/10 - 좋아요

Rose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is in a quiet location with plenty of parking. Outside area average..would be nice to have an actual patio area instead of tables on the grass. The pool room could be warmer. The staff is pleasant. Breakfast is average, nice to have the waffle maker. Enjoyed our stay well enough..but I would say that nothing stands out about it. It wasnt a bad place, or a great place..its just average!
2024년 5월에 1박 숙박함
답변 제공: Elissa 님, 2024년 5월 6일
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Michael

2024년 5월에 1박 숙박함
답변 제공: Elissa 님, 2024년 5월 27일
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

6/10 - 괜찮아요

Louise

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Elissa 님, 2024년 4월 30일
Thank you very much for taking the time to respond to our survey. Our daily mission is to ensure each guest has an amazing experience! If there was anything we could have done better to improve your stay, please share your thoughts with us!

10/10 - 훌륭해요

Mary Ellen 님, Springfield

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Set back from the road, clean and friendly staff
2024년 4월에 1박 숙박함
답변 제공: Elissa 님, 2024년 4월 30일
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Darlene 님, West Caldwell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a great stay Sugar here. Everything is ultra clean. The breakfast is wonderful and the staff is friendly and attentive. I highly recommend this hotel.
2024년 4월에 1박 숙박함
답변 제공: Elissa 님, 2024년 4월 30일
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Elissa 님, 2024년 4월 30일
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Grace Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean staff was friendly
2024년 4월에 1박 숙박함
답변 제공: Elissa 님, 2024년 4월 30일
Thank you very much for taking the time to respond to our survey. We truly value the feedback we receive from our guests. Thank you for your kind words and we look forward to welcoming you back again soon!

10/10 - 훌륭해요

Mike

2024년 4월에 1박 숙박함
답변 제공: Elissa 님, 2024년 4월 30일
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Michael 님, Bristol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious clean room. Very nice
2024년 4월에 2박 숙박함
답변 제공: Elissa 님, 2024년 4월 22일
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Great property and the breakfasts are really good with a large selection.
2024년 4월에 4박 숙박함
답변 제공: Jenn 님, 2024년 4월 12일
Thank you so much for your feedback. We look forward to hearing what our guests have to say about us and how we are doing as a team. We hope we are able to welcome you back again in the future.

8/10 - 좋아요

Andrea 님, Toronto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean property and it's in a cozy location (it's a bit hidden in the back). It is good for a one night stay. The staff is professional and efficient in what they do. Breakfast is kind of limited but is still really good. They also have complementary hot chocolate, coffee and tea in their lobby.
2024년 4월에 1박 숙박함
답변 제공: Elissa 님, 2024년 4월 12일
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Chelsea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in staff were incredibly friendly. Happy to allow us early check in.
2024년 3월에 2박 숙박함
답변 제공: Elissa 님, 2024년 3월 28일
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
THe room was spacious and clean, staff were very helpful. Breakfast was also a nice bonus to have
2024년 3월에 1박 숙박함
답변 제공: Elissa 님, 2024년 3월 13일
Thank you for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your stay and we look forward to welcoming you again soon! Thank you!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet.
2024년 2월에 1박 숙박함
답변 제공: Elissa 님, 2024년 3월 9일
Thank you very much for taking the time to respond to our survey. We truly value the feedback we receive from our guests.Again, thank you. We are looking forward to welcoming you back again soon.

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 2월에 1박 숙박함
답변 제공: Elissa 님, 2024년 3월 9일
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Patricia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property with all the needed amenities! Breakfast selection is fantastic and fresh. Best place in the Pittsfield area so far.
2024년 2월에 4박 숙박함
답변 제공: Elissa 님, 2024년 3월 9일
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Rosemarie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Elissa 님, 2024년 2월 10일
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Thomas

2024년 1월에 1박 숙박함
답변 제공: Elissa 님, 2024년 2월 10일
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

8/10 - 좋아요

Genne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff Goes the Extra Mile
Super friendly and helpful staff. Hot breakfast was well above average. Room was large with fridge and microwave. Got a good rate when we had to extend stay for a third night due to snow storm.
2024년 1월에 2박 숙박함
답변 제공: Alison 님, 2024년 1월 11일
Thank you for sharing you kind words and we are looking forward to your next visit. Thanks again.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lenox
Our experience at the Hampton Inn and Suites chain has always been good. Everything was well maintained and clean. The breakfast was just what the doctor ordered….would definitely stay here again’
2024년 1월에 2박 숙박함
답변 제공: Alison 님, 2024년 1월 11일
Thank you! Making you happy makes us happy!

6/10 - 괜찮아요

Kristen

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We’ve stayed at this location and others before, and were pleased. But this experience was different. While the staff was very friendly and kind, the room was very dirty: dead insets in the light fixtures, crumbs on the desk when we first arrived, dirty, stained refrigerator and the sheets weren’t fully on the bed, exposing the mattress. The soap and shampoo dispensers are refillable, and several of ours were empty upon arrival. The breakfast didn’t have enough to accommodate the amount of guests, so some bins were completely empty well before the end. It just seemed like it wasn’t being managed properly and the entire place has gone down. We won’t be staying there again.
2023년 12월에 2박 숙박함
답변 제공: Elissa 님, 2024년 1월 20일
Thank you for taking the time to share your thoughts regarding your recent visit with us. We truly value our guest's feedback. It helps to guide us to the areas where we may be excelling and where we may need to put a bit more focus. We will work within our breakfast department to ensure that all items are fully stocked until the end of breakfast to ensure that there is enough food for everyone who is looking to enjoy the complimentary breakfast. Please accept our sincere apologies for the challenges you experienced during your stay.

4/10 - 별로예요

Thomas 님, Poughquag

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hello, What has happened to the breakfasts? They have become awful. The fruit is in decaying condition, eggs are cold and rubbery. The 'sausage material' you have in the hot cart that you call 'sausage' seems like pure fat. There is no flavor in the food at all. What happened to you guys? Why have you slipped so far downhill? I used to love the breakfasts. -- I would also like to note that the staff are grumbling, not friendly, and seem bored and unhappy.
2023년 12월에 2박 숙박함
답변 제공: Elissa 님, 2024년 1월 20일
Thank you very much for taking the time to respond to our survey. Our daily mission is to ensure each guest has an amazing experience! We truly value our guest's feedback. It helps to guide us to the areas where we may be excelling and where we may need to put a bit more focus. Again, thank you.

8/10 - 좋아요

STEVEN 님, MONROE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Near Lennox center
2023년 12월에 1박 숙박함
답변 제공: Elissa 님, 2024년 1월 1일
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Elizabeth Annetty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Elissa 님, 2023년 12월 29일
Thank you for taking the time to respond to our survey. We are happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice overnight stay
2023년 12월에 1박 숙박함
답변 제공: Elissa 님, 2023년 12월 29일
Thank you for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again!

10/10 - 훌륭해요

Aleida

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good customer service. Breakfast is definitely a plus. Conveniently located.
2023년 12월에 1박 숙박함
답변 제공: Elissa 님, 2023년 12월 29일
Thank you for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again!

10/10 - 훌륭해요

Jinmei

2023년 12월에 1박 숙박함
답변 제공: Elissa 님, 2024년 1월 20일
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

6/10 - 괜찮아요

Edward

출장 여행
별로예요: 숙박 시설 상태 및 시설
Hotel is outdated and vastly overpriced
2023년 12월에 1박 숙박함
답변 제공: Elissa 님, 2023년 12월 14일
Thank you for taking the time to share your thoughts regarding your recent visit with us.   We truly value our guest's feedback.   It helps to guide us to the areas where we may be excelling and where we may need to put a bit more focus.I apologize that your experience was not what you had expected but we will be going through a renovation starting within the next year and hope you give us another chance to provide you a great experience when it is completed. Thank you again,

10/10 - 훌륭해요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our Stay with Our Two Dogs was Fantastic
Our stay with our two dogs was fantastic. The front desk people were very welcoming and even gave us two goodie bags for our dogs. The room was really clean and smelled good. They use eco-friendly bath products which I love. I am going to buy the shampoo and conditioner they have because it made my hair so soft and smooth. I highly recommend staying here!
2023년 12월에 3박 숙박함
답변 제공: Alison 님, 2023년 12월 14일
Thank you! We are so happy to see that you had a fantastic stay and we are looking forward to your next visit. Thanks again.

10/10 - 훌륭해요

Mariana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Elissa 님, 2024년 2월 10일
Thank you very much for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Nikki

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Alison 님, 2023년 12월 14일
Thank you!

10/10 - 훌륭해요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly. The room was clean, and the bed was comfortable.
2023년 12월에 1박 숙박함
답변 제공: Alison 님, 2023년 12월 14일
Thank you. We loved having you here.

10/10 - 훌륭해요

Kristine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Alison 님, 2023년 12월 14일
Thank you!

10/10 - 훌륭해요

Anne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will definitely stay here again when I'm in the area. Great location. Lots of amenities. High quality for a great price.
2023년 11월에 2박 숙박함
답변 제공: Elissa 님, 2023년 12월 4일
Thank you very much for taking the time to respond to our survey with such kind words. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again!

10/10 - 훌륭해요

INDU RASIKA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a very quiet place.
2023년 11월에 1박 숙박함
답변 제공: Elissa 님, 2023년 12월 4일
Thank you for taking the time to respond to our survey. We are so happy to see that you enjoyed your visit and we are looking forward to welcoming you back again soon. Thanks again.

10/10 - 훌륭해요

Leah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a really positive hotel experience that left us well rested. The bed was extremely comfortable and the area was pretty quiet. Most importantly, the room was very clean.
2023년 11월에 1박 숙박함
답변 제공: Alison 님, 2023년 11월 16일
Thank you! Making you happy makes us happy. Thanks again.

10/10 - 훌륭해요

Wendy S

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked walking to the pond and seeing the beaver dam! Didn’t know there was a possible bear lurking in the brush that we ventured into! That would have been helpful to know!! Lol.
2023년 11월에 2박 숙박함
답변 제공: Alison 님, 2023년 11월 13일
Thank you! We are happy to see that you were able to take advantage of our lovely location. We are looking forward to your next visit. Thanks again.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a great stay and the staf was very very good.
2023년 11월에 1박 숙박함
답변 제공: Jenn 님, 2023년 11월 7일
Thank you so much for your feedback. We appreciate what our guests have to say about us and how we are doing as a team, so thank you again and we hope to welcome you back again in the future.

8/10 - 좋아요

Elisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Alison 님, 2023년 11월 2일
Thank you.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Alison 님, 2023년 10월 30일
Thank you!

10/10 - 훌륭해요

Emma

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel’s reception staff were exceptionally welcoming and helpful.
2023년 10월에 1박 숙박함
답변 제공: Alison 님, 2023년 10월 30일
Thank you. We loved having you here.

10/10 - 훌륭해요

Robin

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large rooms with good amenities. Helpful and friendly staff
2023년 10월에 2박 숙박함
답변 제공: Alison 님, 2023년 10월 28일
Thank you. We are looking forward to welcoming you back again soon.

6/10 - 괜찮아요

Walter

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
They wanted to give us the worst room in the whole place until we complaint and got a better room.
2023년 10월에 2박 숙박함
답변 제공: Alison 님, 2023년 10월 28일
Thank you for your feedback. We hope to see you again soon.

10/10 - 훌륭해요

Pat

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Comfortable spacious accommodation. Convenient amenities.
2023년 10월에 2박 숙박함
답변 제공: Alison 님, 2023년 10월 28일
Thank you. We loved having you here.

10/10 - 훌륭해요

Gary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Alison 님, 2023년 10월 13일
Thank you!!