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"Great staff"

"I wanted to love this resort but I must say the hotel is in terrible conditions. I checked into my Room and there was a broken makeup mirror and Blood on the bathroom (room 548) wall and the overhead shower was not working.. I contacted the front desk and they told me they would come and fix it. They never did.I spoke to the front desk agent Named Jackie and she spoke to her manager (she was helpful she put the notes on my account about the damages and gave me a $150.00 credit but they ended up charging me )The food was great but the staff wasn’t very friendly. After checking out my Credit card was charged $1300.00 for a broken mirror that I reported when I first checked in. I contacted the resort to fix these changes and every time I called they said they would get back to me never did . Now I’m disputing this with my credit card. Stay far away from this resort . "

"Be forewarned, it's a random pick if you get a good room or not. Not all rooms are the same as advertised. Stayed longer than a week, changed room once. Paid for an ocean view (and a sanctuary in paradise). First room was near the loading dock and ear jarring noise at 10pm (trash compactor) and from 6am-8am (trucks going forward and backing up). 75% view of the ship harbor, which was pretty but wasn't the ocean. Second room quiet, but 10% harbor view (90% green turf surface, fences or mountain/sky). I felt like I drew a short straw (twice) for what I paid especially as you see the numerous rooms overlooking the ocean. So, if you get a nice room, you're happy. If you don't, well..."

"We were on the 5th floor on top of the hill dacing ocean. The view is breath taking. It was an amazing place. We can’t wait go back!!"

"Staff very friendly, location right on the beach is very convenient"

"The bad part: rooms outdated, bed uncomfortable, shower way too small, lighting poor, TV poorly installed, quality of breakfast items subpar. The good part: very good genuine service from ALL the people I’ve been in contact."

"Where should I start this horrid revelation of a review at? The loss of power, wifi, water and no food. Traveling as a solo female and have travelled many times solo prior. This place is comparable to the Shawshank Redemption of motels. This IS NOT A RESORT. This place is owned by the government and they do not maintain this hell hole. The only thing pleasant there was the staff and the view and that DOES NOT INCLUDE THE FRONT DESK STAFF. No communication. Management just laughed at the issue that had been going on for days. I arrived to this. Just “you’re holding the line from others checking in” to multiple people requesting information about the whereabouts of water, food and electricity. Had to sleep with the doors open to get air. Was ate completely up by mosquitoes. Horrible beds, might as well slept on the floor. Disgusting bathrooms. There was no water to even drink. Walked to the beach to clear my head, was came at by everyone on the island selling this that or the other. That is not a protected resort. I had to walk to a bodega to charge my phone in order to call Expedia to get tf out of this hell hole. DO NOT STAY HERE. Please!! If you want to Enjoy any portion of your vacation, I beg of you, DO NOT STAY HERE. You would be better sleeping with the animals on the beach. "

"Don't plan on getting access to your room right away! We arrived 3 hrs. early and asked to check our bags as the room was not yet ready. We returned at check in time and still had to wait an additional 1.5 hrs. for check in. The room itself was fine. The bar on site did not opened until 5:30 pm and the restaurant was less than desirable in atmosphere, quality of food and more. the best thing about this Hotel is that it is walking distance from the Charolotte Amilie Ferry. If you're taking an early ferry and don't mind walking to town it may work for you. "