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LUXa Charm House by LovelyStay

2.0 star property

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Near Pena Palace, LUXa Charm House by LovelyStay provides everything you need. Stay connected with free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Free WiFi

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Basic Room, 1 King Bed

Basic Room, 1 King Bed | 1 bedroom, free WiFi, bed sheets

Basic Room, 1 King Bed

Highlights

Heating
Separate bedroom
Hair dryer
Private bathroom
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | 1 bedroom, free WiFi, bed sheets

Basic Room, 1 Double Bed

Highlights

Heating
Separate bedroom
Hair dryer
Private bathroom
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | 1 bedroom, free WiFi, bed sheets

Basic Room, 1 Double Bed

Highlights

Heating
Separate bedroom
Hair dryer
Private bathroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | 1 bedroom, free WiFi, bed sheets

Basic Room, 1 Double Bed

Highlights

Heating
Separate bedroom
Hair dryer
Private bathroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | 1 bedroom, free WiFi, bed sheets

Basic Room, 1 Double Bed

Highlights

Heating
Separate bedroom
Hair dryer
Private bathroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | 1 bedroom, free WiFi, bed sheets

Basic Room, 1 Double Bed

Highlights

Heating
Separate bedroom
Hair dryer
Private bathroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | 1 bedroom, free WiFi, bed sheets

Basic Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Separate bedroom
Hair dryer
Private bathroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room, 1 Double Bed

Basic Room, 1 Double Bed | 1 bedroom, free WiFi, bed sheets

Basic Room, 1 Double Bed

Highlights

Heating
Separate bedroom
Hair dryer
Private bathroom
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room, 1 King Bed with Sofa bed

Basic Room, 1 King Bed with Sofa bed | 1 bedroom, free WiFi, bed sheets

Basic Room, 1 King Bed with Sofa bed

Highlights

Heating
Separate bedroom
Hair dryer
Private bathroom
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Basic Room, 1 King Bed with Sofa bed

Basic Room, 1 King Bed with Sofa bed | 1 bedroom, free WiFi, bed sheets

Basic Room, 1 King Bed with Sofa bed

Highlights

Heating
Separate bedroom
Hair dryer
Private bathroom
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Historic Center, a neighborhood in Sintra, is home to LUXa Charm House by LovelyStay. Pena Palace and Belém Tower are notable landmarks, and the area's natural beauty can be seen at Carcavelos Beach. Sintra Science Center and Olga Cadaval Cultural Center are also worth visiting. Visit our Sintra travel guide
View more Guest Houses in Lisbon District
Map
Largo Ferreira de Castro 19, Sintra, Lisboa, 2710-007

What's nearby

  • Sintra National Palace showing tranquil scenes
    Sintra National Palace
    3 min walk - 0.3 km
  • Quinta da Regaleira showing heritage architecture
    Quinta da Regaleira
    7 min walk - 0.6 km
  • Moorish Castle featuring tranquil scenes and a castle
    Moorish Castle
    8 min walk - 0.7 km
  • Pena Palace showing heritage elements and a castle
    Pena Palace
    15 min walk - 1.3 km
  • Castle of the Moors
    7 min walk - 0.6 km

Getting around

  • Sintra Station
    12 min walk
  • Ribeira de Sintra Tram Stop
    16 min walk
  • Cascais (CAT)
    51 min drive

Restaurants

  • Hamburgueria Da Ferraria
    2 min walk
  • Piriquita
    2 min walk
  • Bristol Restaurante & Cafeteria
    3 min walk
  • Café Paris
    3 min walk
  • Tascantiga
    1 min walk

About this property

LUXa Charm House by LovelyStay

Guesthouse near Pena Palace
LUXa Charm House by LovelyStay provides everything you need. Stay connected with free in-room WiFi.
Room features
All guestrooms at LUXa Charm House by LovelyStay include amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with hair dryers and shampoo

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • Virtual front desk

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Property Registration Number 50745/AL

We should mention

This property does not have elevators

Property is also known as

LUXa Charm House Sintra
LUXa Charm House Guesthouse
LUXa Charm House Guesthouse Sintra

Frequently asked questions

Is LUXa Charm House by LovelyStay pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at LUXa Charm House by LovelyStay?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. After-hours check-in is not available.

What time is check-out at LUXa Charm House by LovelyStay?

Check-out is at 11:00 AM.

Where is LUXa Charm House by LovelyStay located?

Located in Historic Center, this guesthouse is within 1 mi (2 km) of Sintra Mountains and Pena Palace. Sintra National Palace and Quinta da Regaleira are also within 10 minutes. Ribeira de Sintra Tram Stop is 16 minutes by foot and Sintra Tram Stop is 19 minutes.

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Reviews

LUXa Charm House by LovelyStay Reviews

7.0

Good

7.2

Cleanliness

6.8

Amenities

6.2

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 13 out of 42 reviews
Rating 8 - Good. 8 out of 42 reviews
Rating 6 - Okay. 9 out of 42 reviews
Rating 4 - Poor. 9 out of 42 reviews
Rating 2 - Terrible. 3 out of 42 reviews

Reviews

10/10 Excellent

Toufik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe room in a great location. Although there is no reception but the manager is reachable and helpful.
Stayed 1 night in Oct 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely and comfortable stay in the heart of Sintra. Self check-in was smooth and everything was easy to access, making arrival stress-free. We stayed on the top floor, a climb well worth it for the charming balcony and beautiful view of the Moorish Castle. The room was clean, tidy, and thoughtfully presented, offering a quiet space to unwind after exploring. Its location is excellent, just a short walk from the National Palace and surrounded by great cafés and restaurants. A warm and welcoming guesthouse that offers great value and a peaceful base in one of Portugal’s most enchanting towns.
Stayed 2 nights in Oct 2025

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, amenities
Great Location ….restaurants all around
Stayed 2 nights in Aug 2024

10/10 Excellent

olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is perfectly located in the center with easy access to lots of cafés, restaurants, and attractions. It’s definitely a very charming and Homie Hotel I would definitely recommend.
Stayed 3 nights in Jul 2024

8/10 Good

Rojarani

Liked: Cleanliness
Disliked: Staff & service, amenities
Clean! We had the attic bedroom, which was spacious, very clean, and made for a comfortable stay. The bathroom was tiny and barely had space for one person, but I expected that, as this is an old building with character. It’s a lovely, traditional house with local charm, right in the heart of Sintra, which made the experience feel especially authentic.There was no staff on-site, and when we arrived, the place looked a bit abandoned, giving it an empty and quiet feel—we even wondered if anyone else was staying there. That said, we had a comfortable and pleasant stay.
Stayed 1 night in May 2025

10/10 Excellent

Euan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

LuXa Charm house is absolutely excellent value. Big rooms with en-suites, totally capturing Sintra’s style. Our room had window views to the moorish castle. The only issue is ordering Bolt Taxis or Ubers to the property, at peak times the taxi will not be allowed by the local authorities to stop outside the accommodation, so you will likely have to walk into town for that. Not a big issue at all.
Stayed 13 nights in Apr 2025

6/10 Okay

Peiqun

Liked: Property conditions & facilities
The room is clean and well kept, the common area is not clean and disorganized. Free parking in a small parking lot on the other side of the street.

8/10 Good

Marc

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great place to stay overnight in Sintra, close to the historic centre. I had some reservations going in because everything was automated on their end. There was no person on site. I had tried to communicate with them, but got no response. So I was feeling stressed about whether everything would work out as promised. When I pre-registered it also appeared as if the hotel was going to double charge me and I ended up having to get in touch with Expedia, but in the end, the billing issue was fine. However, everything went smoothly. We had an access code delivered an hour before check-in for the front door and another code to a small safe where we got our key to the room. The room itself was large and modern and clean, and definitely met our needs. Unfortunately at 2 AM two women in another room got into a massive fight and ended up having the police called in. Though not the hotel’s fault perhaps if they had a staff person there it could have been resolved. I highly recommend that the hotel change their administrative procedure and have a person available on site.
Stayed 1 night in Oct 2025

6/10 Okay

Josje

Disliked: Staff & service

Faded glory

The check in wasn't easy. No one was there, and everything had to be arranged by phone. We were told we still had to pay tourist tax and had to send a copy of our ID cards. Otherwise, we wouldn't receive the code for the room we'd already paid for. We hadn't received an email about this, and it was completely new to us. A very unpleasant start. We ended up paying €4 tourist tax and sending a photo of our ID cards by WhatsApp. Then we received the code of the room, again without any explanation. It turned out you had to get the keys from a safe in the living room. The room was okay. Lovely big bed. Relatively quiet. However, the furniture were very old, with broken parts here and there. Bathing was impossible, as the water stop wasn't there. Showering was possible, but the shower curtain was far too small for the tub. The beds were clean, but the furniture was very dusty, and there was mold on the walls and ceiling. We slept well, as it was quiet and the bed was very comfortable, but we wouldn't go back to this place.
Stayed 1 night in Sep 2025

6/10 Okay

Vanessa

Old style room. Suits the area it's in.
Stayed 1 night in Jan 2026

10/10 Excellent

BRUNO MANUEL RODRIGUES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room! It had a little private balcony that we were able to enjoy a little coffee and pastel de nata! Everything was clean and the mattress was very comfortable. We hope to come back soon! Thank you!
Stayed 1 night in Aug 2025

10/10 Excellent

olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is perfectly located in the center with easy access to lots of cafés, restaurants, and attractions. It’s definitely a very charming and Homie Hotel
Stayed 3 nights in Jul 2024

6/10 Okay

sonia

Disliked: Staff & service, amenities, property conditions & facilities
Unable to get WiFi , tried to reach host and they just informed us wouldn’t be availible till the next day. Very remote area and WiFi is a must . Amenities very old, bedding very dirty
Stayed 1 night in Aug 2025

4/10 Poor

Marta

Disliked: Cleanliness, property conditions & facilities
Properly is outdated, old, smells bad. The bathroom stunk so bad the toilet seat was broken, the toilet paper holder was missing the shower curtain on the bottom was black very dirty. The ceiling in room 9 is so low my family kept bumping their heads. I would not recommend, pictures are deceiving looks nothing like it in person. The only thing that’s great is the location.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the room is clean but lighting is too dim, the air circulation is not great so the room does not smell good although the hotel changed new bed sheets. This place is only good for the location. No reception except virtual communication.
Stayed 2 nights in May 2025

10/10 Excellent

ALAIN J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area. It is a virtual staff online. Only we could see the cleaning staff there.
Stayed 2 nights in Sep 2024

4/10 Poor

Krista

Disliked: Staff & service, property conditions & facilities, room comfort

Disappointed

I travel a lot and I love old accommodations, but this really felt like false advertising. The photos online did not give an accurate depiction of the hotel. I stayed in room 6 which featured a beautiful canopy bed that I thought my daughter would love. There was no canopy, just bed posts. Beware that there is absolutely no staff on site. The entrance is a dingy dark living room space with no one to assist. The stairways are steep and the doorways are extremely narrow. Very small bathroom with no counter space and a hand-held shower head only. No refrigerator. Please see my photos and decide for yourself. There are many other lovely places to stay in Sintra.
Photo from website versus reality. Very disappointing.
Are you kidding? This was my one and only pillow!
Crappy wall paper.
Bathroom is small. Hand held shower only.
Stayed 2 nights in Aug 2025

4/10 Poor

Stephen

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
A well located but somewhat old and rundown hotel that has a remote virtual check in process with no actual staff at property. It is really only a bed to sleep in and a bathroom with no kitchen or refrigeration facilities at all. Rooms are hot with not even a fan. Good luck if issues arise as you will be dealing with someone remotely via text exchanges. Would not utilise this property again.
Stayed 2 nights in Sep 2024

6/10 Okay

Lynette

Disliked: Staff & service
I hesitate to recommend this place. There are no amenities at all. Nothing in the kitchen not even a kettle or fridge. The entrance has a coded lock which does not always work I rescued other guests as I was leaving and had to be rescued myself.Access was also difficult because the managing agent had failed to send the paperwork.Eventually sorted by phoning them but it was a stressful process
Stayed 2 nights in Aug 2024

4/10 Poor

Lauren

Disliked: Cleanliness, property conditions & facilities
The bed was clean enough, the floors could have been cleaner, the bed hangings from the photos were missing. But the most concerning part was that it was quite loud, both nights I stayed there was a clamor upstairs in the wee hours of the morning. There was no staff present but the instructions provided were adequate and the response from property management was quick.
Stayed 2 nights in Feb 2026

4/10 Poor

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se escucha Adsolutamente todo, habitaciones, conversaciones, la calle, las puertas. Está muy mal conservado y descuidado, el mobiliario está destrozado, los tejidos están añejos y desgastados. El baño no tenía ni azulejos, la cortina llena de moho, polvo en las lámparas y no voy a seguir porque no acabo. Encima me tocó unas niñatas en la habitación de arriba que vino hasta la GNR porque no podíamos dormir del escándalo, golpes y gritos. Así desde la una de la madrugada hasta las tres. Vamos…para repetir
Stayed 2 nights in Oct 2025

2/10 Terrible

Etienne

Disliked: Cleanliness, staff & service, property conditions & facilities
Les photos sont très loin de la réalité.
Stayed 1 night in Sep 2025

4/10 Poor

Kauana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento ruim, lugar sujo e desorganizado, móveis quebrados, muito diferente das fotos do site
Stayed 1 night in Aug 2025

8/10 Good

Frederik Tor

Disliked: Cleanliness
Meget sjovt og hyggeligt sted. De var behjælpelige med bagage. Dog var vores bad både utæt og afløbet var tilstoppet, hvilket de ikke var så hjælpsomme med.
Stayed 1 night in Sep 2025

8/10 Good

amalia

Posizione ideale
Stayed 1 night in Sep 2025