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"Internet was good. Room was clean n good choice for breakfast"

"The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one. "

"Due to an 'oversight' a man entered my room without knocking making me feel very unsafe."

"Beautiful property and gardens with lots of historic detail in the main house."

"Wasn’t the best "

"Staff lovely. "

"The room that we had was excellent and the service and food was of a very high standard. The whole experience from the moment we arrived to the day we left was thoroughly enjoyable."

"Staff were so great, me and my wife had such a pleasant stay."

"Yes room spotless The only quibble was no mirror in room to see if you look presentable only mirror in bathroom "