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"My room when they checked me in had someone in it. I booked a king and then they put me in a queen"

"Staff were friendly and the resort was beautiful. Small complaint would be it’s expensive."

"Love the location, very convenience especially if you travel with kid. Unfortunately we found bug on the ceiling before we went to bed. "

"Bathroom had 20 or so live sewer flies, plus dead flies tucked into bath towel. Other obvious maintenance issues (bathtub faucet dripping steady steam of water, bare light bulbs, dead light bulbs, exposed electrical parts for keyless lock, frost filled mini fridge, etc). Truly worst room I've ever seen. I was going to stay regardless since sewer flies aren't a disease vector and just ask staff for a fly swatter when I saw a small roach in the bathroom wall. I decided immediately to not stay. Front desk staff was polite about my decision. Offered to have housekeeping clean the room again but the issues (roaches) went beyond what a quick sprucing could fix. Property should not be offered on hotels.com. (I have stayed at many bare-bones, budget hotels across the US with no concerns. This is the only time I have ever chosen to walk out.)"

"Clean room. Helpful and friendly staff."

"This was a wonderful two night stay for me and my daughter at the Inn at Warm Springs. Our room was clean and warm and large ! We went for great hikes in West Virginia and also went for a fantastic soak at the Victorian warm springs and which are right across the road from the hotel . Dinner was delicious, and the breakfast was amazing !!! "

"They were doing a major renovations at the hotel. Pool cloaed, breakfast bar was closed. However the Fairfield next to them offered it for us."

"No comments "

"Kitchen was super clean. Staff were very nice. Rooms were clean also. Will stay here again "