외관

더 빌트모어 메이페어 여행 후기

5 out of 5
더 빌트모어 메이페어
44 Grosvenor Square, London, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 109개 이용 후기 중 71개" "
평점 8 - 좋아요. 109개 이용 후기 중 20개" "
평점 6 - 괜찮아요. 109개 이용 후기 중 9개" "
평점 4 - 별로예요. 109개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 109개 이용 후기 중 3개" "

9.4/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Seong Gweon

2019년 10월에 4박 숙박함

10/10 - 훌륭해요

Kinda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 5박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2024년 2월 19일
Dear Kinda,Thank you for your great scores after staying with us recently.We are glad that you enjoyed your stay and we hope to welcoming you back soon.Regards,

10/10 - 훌륭해요

Alexandre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2024년 2월 14일
Dear Alexandre,Thank you for giving us a 5 out of 5 stay scores.We really appreciate your support.Regards,

10/10 - 훌륭해요

david

2024년 1월에 3박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2024년 1월 31일
Dear David,Thank you for choosing to stay with us and for your great scores.We are looking forward to welcoming you back to our property.Regards,

10/10 - 훌륭해요

Alfonso

2024년 1월에 2박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2024년 1월 29일
Dear Alfonso,Thank you for your great scores after your recent stay with us.Your support is very much appreciated.Regards

10/10 - 훌륭해요

Milan

2024년 1월에 2박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2024년 2월 13일
Dear Milan,Thank you for your great scores after your recent stay with us.We really appreciate your support.Regards

8/10 - 좋아요

ricardo

2023년 12월에 5박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2024년 1월 9일
Dear Ricardo,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcome you soon on your next trip to London.Regards,

10/10 - 훌륭해요

Erich

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Amazing hotel with a great location and an absolutely amazing concierge staff. Andy, the senior concierge is top-notch one of the best I have ever worked with.
2023년 12월에 2박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 12월 31일
Dear Erich,Thank you for your wonderful review after your recent stay with us.Rest assured that I will be sharing your great comments about Andy's service, he will be delighted with your feedback. We hope to have the pleasure to welcoming you back soon.Warm regards,

8/10 - 좋아요

Salah 님, SAFAT

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The location is great and the rooms also, but I think they need to work on the bad smell of the second floor.
2023년 11월에 8박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 12월 5일
Dear Salah,Thank you for choosing to stay with us at The Biltmore Mayfair and for your comments, which I will share with our management team. Your comments are very important to us so we can always improve our services and product. Best regards,

6/10 - 괜찮아요

Jean

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent staff and location. However the beds are way too stiff, pillows to slim, shower has no water pressure whatsoever and room too small for the price. Not going again.
2023년 11월에 3박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 11월 13일
Dear Jean,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times and I thank you for your honest feedback so we can improve and maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

10/10 - 훌륭해요

Jorge 님, PUNTA DEL ESTE

2023년 10월에 5박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 11월 30일
Dear Jorge,Thank you for your great scores.Your support is very much appreciated.Regards,

10/10 - 훌륭해요

Noam 님, san antonio

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
hotel was perfect in location, service and cleanliness.
2023년 9월에 7박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 9월 14일
Dear Noam,Thank you for your wonderful review and scores after your recent stay with us.We are pleased that you enjoyed our perfect location, service and cleanliness.We are looking forward to welcoming you back to our property. Regards,

10/10 - 훌륭해요

Lucio

좋아요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 9월 5일
Dear Lucio,Thank you for your amazing scores after your recent stay with us.Your support is very much appreciated.Regards

6/10 - 괜찮아요

Jocelyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Beautiful hotel - disappointing accommodations.
Surprisingly uncomfortable beds at this price point. We had a double twin and the beds were like roll-away beds with mattress pads. The fire alarm went off in the middle of one of the nights due to someone smoking in their room and there was quite a bit of noise in the hallways coming through underneath the door.
2023년 8월에 3박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 8월 24일
Dear Jocelyn,Thank you very much for taking the time for the ratings and feedback you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team and management. Your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. Please accept our apologies for the inconvenience of the fire alarm going off during the night, unfortunately some irresponsible guests don't think about the safe and security of the others, the reason the fire alarm are in place and working. We do hope this experience won't deter you to come back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 - 별로예요

Sara

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Staff were unprofessional and not very kind. Cleaning crew stole items from within our closed and zipped suitcases. Staff did nothing and accused my teen daughter of taking the items. Would not recommend this hotel of the many amazing hotels in London
2023년 7월에 2박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 8월 6일
Dear Sara,Thank you for your feedback and as per my previous email, we take security very serious in the hotel and we did our investigation thoroughly and if you feel more comfortable I would suggest you to report the allegedly missing items to the British authorities and we will cooperate with them. Best regards,

10/10 - 훌륭해요

Sudesh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2023년 7월에 1박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 7월 31일
Dear Sudesh,Thank you for your great scores after your recent stay.We hope to have the pleasure to welcoming you back soon.Regards,

10/10 - 훌륭해요

Rayyan

2023년 7월에 8박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 8월 9일
Dear Rayyan,Thank you for your great scores after your recent stay with us.Your contribution is very much appreciated.Regards,

6/10 - 괜찮아요

Jeetan

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Great hotel in a prestigious area. Clean and pleasant, expected for the cost of the booking. brilliant bar staff all around. poor general staffing from the porter to back of parking. Unpleasant on both ends and poor checking in staff. no excitement even though stating for purpose of staying. Hotel was great but lacked an experiance purely down to attention of detail from staff, across the board. great facility, eventually for parking car on site. Would only stay again because of the neat and tidy hotel and location. I have stayed at many 5 star hotels across the mayfair and surrounding area and have never left a review, purely because I don't have time to leave one. overall was disappointing but could've been an off day.
2023년 7월에 1박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 7월 17일
Dear Jeetan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion, so please accept my sincere apologies and rest assured that I will share your scores with the hotel team.We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regards,

4/10 - 별로예요

Juan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 7월 15일
Dear Juan,Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Warm regarsd,

6/10 - 괜찮아요

Omar

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Meh
2023년 6월에 6박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 7월 4일
Dear Omar,Thank you for choosing to stay with us at The Biltmore Mayfair London.It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2023년 6월에 4박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 6월 20일
Dear Edward,Thank you for your amazing support scoring us 5 out of 5.Your support is greatly appreciated and we hope to see you soon at our property.Regards,

6/10 - 괜찮아요

Laila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 6월 18일
Dear Laila,Thank you very much for taking the time to share your feedback with us after your recent stay. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team.If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to The Biltmore Mayfair London very soon and I remain at your disposal for any future assistance.Regards,

10/10 - 훌륭해요

Amir

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing hotel
2023년 6월에 4박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 6월 11일
Dear Amir,Thank you for your great review and scores after your recent stay with us.We are thrilled that you enjoyed your stay and we are looking forward to welcoming you back to our property.Warm regards,

2/10 - 너무 별로예요

Tsim

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I log a compliant
2023년 4월에 9박 숙박함
답변 제공: The Biltmore team. 님, 2023년 5월 1일
Dear Tsim,Thank you for your feedback and if you could kindly advise where did you log your complaint so we can follow up.Regards,

10/10 - 훌륭해요

Philip

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just Amazing!
2023년 4월에 3박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 4월 18일
Dear Phillip,Thank you for your great scores and feedback after your recent stay with us at The Biltmore Mayfair London.We really appreciate your support.Warm regards,

10/10 - 훌륭해요

robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything you want in a luxury hotel. Large nicely appointed rooms, great service and wonderful breakfast with outstanding staff.
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 3월 23일
Dear Robert,Thank you for taking the time to share your wonderful feedback with us after your recent stay at The Biltmore Mayfair.We are thrilled that you enjoyed our luxury hotel and rooms with our outstanding team.We are looking forward to welcoming you back soon.Warm regards

2/10 - 너무 별로예요

Juergen

2023년 3월에 2박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 4월 10일
Dear Juergen,Thank you for sharing your scores with us, If you would like to give us some more information about your stay, that would help us to improve our services and product.Warm regards,

4/10 - 별로예요

martina

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property unfortunately had an incident where my children and I encountered a half clothe couple on the couches in front of the elevator at 7 am while on our way to breakfast. Really taken aback by that.
2023년 2월에 2박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 3월 6일
Dear Martina,Thank you for your feedback after your stay with us and please accept our apologies for the inconvenience encountered during your stay. Your feedback was shared with our security team.I hope this won't deter you from staying with us in the future.Best regards,

10/10 - 훌륭해요

Anastasia

2023년 1월에 1박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2023년 3월 6일
Dear Anastasia,Thank you for your amazing scores, we really appreciate your support.Warm regards

10/10 - 훌륭해요

ANNETTE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! Comfortable beds and tasty breakfast.
2023년 1월에 2박 숙박함
답변 제공: Edson Moreira -Director of Rooms 님, 2023년 3월 6일
Dear Annette,Thank you for taking the time to share your 5 out of 5 review with us. We are thrilled that you enjoyed our location, comfortable beds and tasty breakfast.We are looking forward to welcoming you back to our property.Regards,

8/10 - 좋아요

Abdolkarim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, friendly staff, good location

10/10 - 훌륭해요

Deniz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gayet güzel bir konaklama oldu Londra daki evim diye bilirim bu otele
2022년 12월에 3박 숙박함
답변 제공: Edson Moreira 님, 2023년 1월 3일
Dear Deziz,Thank you for your amazing feedback and scores after your recent stay.Your support is very much appreciated.Regards

10/10 - 훌륭해요

frederico 님, petrolina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best location, it is a very nice hotel, great bar, restaurant, fitness center, all. I loved and I will stay again
답변 제공: Edson Moreira - Director of Rooms 님, 2022년 11월 4일
Dear frederico,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

10/10 - 훌륭해요

Hang Yee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location is good. Quick check in and check out.
답변 제공: Edson Moreira - Director of Rooms 님, 2022년 11월 4일
Dear Yee,Thank you for staying with us, and for your great comments and scores.We are looking forward to welcoming you back to our property.Regards

2/10 - 너무 별로예요

Zoe

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 10월에 4박 숙박함

10/10 - 훌륭해요

HUI-TING

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
一般延遲退房是不可能的,但是飯店竟然非常大方的同意了。為門僮Peter 到行李員都非常親切而周到,bar的調酒非常好。 房間內提供的杯子是水晶杯,非常有品味
2022년 10월에 4박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2022년 11월 4일
Dear Hui-Ting,Thank you for taking the time to share your great feedback with us after your recent stay.We hope to welcome you back soonRegards

10/10 - 훌륭해요

David

2022년 10월에 6박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2022년 11월 4일
Dear David,Thank you for your great scores after your recent stay.We hope to welcome you back soon again.Regards,

8/10 - 좋아요

Yurilyn 님, Santo Domingo

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked the extra services provide: concierge massage I didn’t like the food at the restaurant and didn’t like the food and beverage provided in room freidge.
2022년 9월에 6박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2022년 11월 4일
Dear Yurilyn,Thank you for taking the time to share your feedback with us. I am pleased to read that you enjoyed our extra services, especially provided from the concierge.Rest assured that I have shared your message with our team so we can improve our product and service.Best regards,

10/10 - 훌륭해요

Laila

2022년 9월에 4박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2022년 11월 4일
Dear Laila,Thank you for your great scores.We really appreciate your support.Regards,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
hotel confortável e bem localizado
Quarto não condizente com o comprado pelo site. Havíamos escolhido um quarto espaçoso e ao chegarmos vimos que o quarto não correspondia com o escolhido(pelas fotos e metragem). Tivemos que trocar e pagar a diferença. Atendimento fraco no café da manhã. Ficávamos esperando meia hora para trazerem uma xícara de chá e uma de café. No mais o quarto em que ficamos foi muito confortável e limpo e banheiro também. Localização muito boa. Recepção tinha atendentes bem atenciosos. No geral, gostamos.
2022년 9월에 3박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2022년 11월 4일
Prezado cliente,Obrigado por ter escolhido The Biltmore Mayfair para sua estadia em Londres.Fico feliz em saber que no geral gostaram do nosso atendimento e quartos. Tambem agradeco pelos comentarios sobre o atendimento no restaurante, e o dividirei com todo o time para melhorarmos.Espero que tenhamos o prazer de reve-los em breve.Agradeco

10/10 - 훌륭해요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2022년 11월 4일
Dear Dan,Thank you for your great scores after your recent stay.We really appreciate your support.Regards,

10/10 - 훌륭해요

Marcos 님, The Woodlands

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room that was provided had some issues in the bathroom( things happen), but the staff was very responsive and change the room with an upgrade, that is the kind of service that you expect when you stay in a hotel like this.
2022년 9월에 4박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2022년 11월 4일
Dear Marcos,Thank you for sharing your valuable feedback with us.I am pleased to read that despite you faced an issue, our team reacted promptly and made it right.We hope to have the pleasure to welcome you back soon.Regards,

6/10 - 괜찮아요

Peter

2022년 9월에 2박 숙박함

10/10 - 훌륭해요

Bassam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property in beautiful, central location. The property itself was located in a stunning, peaceful, and quiet neighborhood and was a very short walk from all the best areas in London. We really enjoyed our stay here and will definitely be back.
2022년 9월에 4박 숙박함
답변 제공: Edson Moreira - Director of Rooms 님, 2022년 11월 4일
Dear Bassam,Thank for sharing your beautiful review after your recent stay with us at The Biltmore Mayfair. We are thrilled that you enjoyed our great property and central location.We hope to have the pleasure to welcoming you back soon. Warm regards,

10/10 - 훌륭해요

Daniel 님, Ottawa

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 9월에 2박 숙박함

10/10 - 훌륭해요

mariel Cecilia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente!!
2022년 8월에 2박 숙박함

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Biltmore Mayfair-hope to return
The staff was wonderful. They were ready to answer any questions about locations and restaurants. I especially was very impressed with the servers and staff at breakfast every morning.
2022년 8월에 5박 숙박함

4/10 - 별로예요

T

2022년 8월에 1박 숙박함

6/10 - 괜찮아요

DARYL

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Poor check in and issued keys that would not work. No valet parking is unusual for a hotel of this rating in London. Comfy bed and nice quiet room
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Natalie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr gepflegtes Hotel mit sehr gutem Service.
2022년 6월에 4박 숙박함