이그제큐티브룸 (Henrietta) | 이집트산 면 시트, 고급 침구, 미니바, 객실 내 금고

더 헨리에타 호텔 여행 후기

4 out of 5
더 헨리에타 호텔
14-15 Henrietta Street, London, England

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 433개 이용 후기 중 346개" "
평점 8 - 좋아요. 433개 이용 후기 중 70개" "
평점 6 - 괜찮아요. 433개 이용 후기 중 11개" "
평점 4 - 별로예요. 433개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 433개 이용 후기 중 2개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

JINWOOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족스러운 호텔
지하철역, 번화가와의 위치가 좋았으며, 카운터 직원들이 친절했고 체크아웃 후 캐리어도 아주 흔쾌히 맡아주었습니다. 저는 영어에 많이 능숙하지는 않은 편인데 설명이 매우 친절했습니다. 창문이 예쁜 길거리쪽 방이 아니라 실망스러운 것 빼고는 만족했습니다. 그리고 굳이 꼽자면 카드키가 아니고 열쇠키인 점, 1층 조식이 예상보다는 비쌌던 점은 있으나 전혀 문제가 되진 않습니다.
2019년 2월에 5박 숙박함
답변 제공: The Henrietta Team 님, 2019년 3월 23일
Dear Jinwook, Thank you very much for taking the time to write this lovely review! We hope to hosting you again at The Henrietta Hotel for your next trip in London! Best regards, The Henrietta Team

10/10 - 훌륭해요

Pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay at The Henrietta Hotel. Unfortunately, the hot water was not working for a large portion of our stay, so we weren’t able to take full advantage of the huge bathroom area. Many extras were offered. Free drinks in the downstairs bar. Lovely biscuits. The area feels safe, very close to theatres and a wide range of dining choices.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Tracey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very unique rooms. Quite location, but in the middle of everything. Handy for the theatre.short walk to train station.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Adriana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was amazing. Area around the hotel is super walkable and has many dining options, so very convenient. Access to the tube is very close so it lets you move around the city very easily. Hotel staff were always helpful and friendly.
2024년 5월에 5박 숙박함
답변 제공: Manager 님, 2024년 5월 15일
Hi Adriana,Thank you so much for sharing your lovely experience with us!It's fantastic to hear that you found our neighborhood perfect for a stroll and dining out. We're also thrilled our location made zipping around London on the tube a breeze for you. Our team is over the moon to know their efforts to assist you didn't go unnoticed! We're all about providing those spotless rooms and top-notch amenities to make your stay as comfy as can be.We're already looking forward to your next visit – there's always a warm welcome waiting for you here!Take care,

8/10 - 좋아요

Paul

연인과의 여행
This location is very busy and noisy. We had a lovely room that overlooked the church courtyard nearby. The place was lovely but had a few quirks. First of all, they put a limit on how hot the water can get in the shower so we didn’t have hot water for 2 out of six days. The light switches did not work properly. There was no iron in the room. Finally, the heater/air conditioner was terrible. You could have in air or heat and setting the temperature meant nothing. A bit stuffy and either too warm or too cold. We would stay here again as it was a great central location in the city and we loved our room
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

Ellen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Immaculate. Comfortable. Courteous staff.
2024년 4월에 5박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Dear Ellen,Thank you so much for your awesome review.We are thrilled to hear that you found our team extremely friendly and accommodating. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. It's great to know that you appreciated the cleanliness of your room, the hotel's condition, and the level of service provided. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We hope to see you again on your next visit to London.Best regards,

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 6일
Hey there,John!Thank you for your feedback.We are pleased that we were able to meet your expectations.We hope you choose to come back on any future trips you make to London.Best wishes,

8/10 - 좋아요

Olivier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location in Covent Garden! Unfortunately the Bar was closed on sunday night Great minibar selections
2024년 4월에 1박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 5월 6일
Dear Olivier,Thank you for taking the time to share your feedback.It's delightful to hear you enjoyed our prime Covent Garden spot and the selection in our minibar! We're all about those fancy little treats that make your stay special. When it comes to room cleanliness and hotel condition, we're over the moon that you've given us top marks – our housekeeping team does a little happy dance every time someone notices their hard work.As for the bar, I'm sorry to hear you missed out on our cocktail magic on Sunday night. It seems like you caught us just as we were winding down for the evening, but we'll make sure to keep the good vibes and excellent drinks ready for your next visit!We hope to welcome you back.Best wishes,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Clancy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cute boutique hotel with the most welcoming staff you will ever meet! Thank you everyone at The Henrietta for making our stay in London so memorable ❤️
2024년 3월에 6박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 5월 6일
Hi Clancy,wow! Your positive feedback made our day. Thanks for the love!We're absolutely thrilled you found our staff to be the most welcoming. It's wonderful to hear that your experience with us has become a cherished memory. And speaking of memories, it sounds like our room amenities hit the mark! We take great pride in those carefully curated touches. Just like the perfect cocktail at our Miracle at Henrietta, we aim to mix the right amount of comfort and charm for our guests.We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

8/10 - 좋아요

Carol

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The rooms were well appointed, clean and surprisingly quiet for central London. The bed was very comfortable. Thank you for the room upgrade. Splendid views across to the London Eye. Tip - read the location instructions the hotel send you as they also have a building on the other side of the street!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Dear Carol,We appreciate the time you took to share your feedback.We are delighted that our location was great for you and you enjoyed a good night's sleep.We hope to see you again in the future.Best regards,

10/10 - 훌륭해요

Jean Francois

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le calme du lieu , l'amabilité et la disponibilité du personnel. Certains membre du personnel parle français c'est un petit plus.
2024년 4월에 4박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 4월 15일
Bonjour Jean-François,Nous sommes ravis que tu aies trouvé le calme chez nous, c'est essentiel pour se ressourcer après une journée trépidante dans Covent Garden ! L'amabilité et la disponibilité de notre équipe sont des points sur lesquels nous mettons un accent particulier, donc savoir que cela t'a marqué nous fait chaud au cœur. Et quelle chance, tu as pu profiter de notre personnel francophone, c'est toujours plus agréable de pouvoir échanger dans sa langue maternelle, n'est-ce pas ?Au plaisir de te revoir chez nous,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Dawn

가족 여행
좋아요: 편의 시설/서비스
My daughter and I stayed here for three nights and we loved it. Great hotel on a fantastic street (with fantastic restaurants) in a wonderful area
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Dear Dawn,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed our convenient location and facilities.We hope to see you again on your next visit to London.Best regards,

8/10 - 좋아요

Mary 님, Hartford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had to switch buildings due to our extended stay and that was a problem we wished to avoid.
2024년 3월에 2박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 4월 1일
Hello there,Thank you for taking the time to share your experience with us.We've noted that switching buildings was a bit of a hiccup for you; we aim to make every aspect of your stay seamless and we're genuinely sorry to hear that this wasn't the case. While we're proud to offer a choice of buildings to accommodate our guests' preferences, we understand that sometimes moving can be a bit inconvenient.We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Manuel Navarro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best hotel experiences of my life. The service of the staff is remarkable and the location can’t get any better if you want good food and shopping.
2024년 3월에 7박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 3월 29일
Hi Manuel,Thank you for this positive feedback.It's music to our ears that our team's service hit a high note for you; they're the heart and soul of what we do! Plus, we're glad you loved our prime location – it's truly a shopper's paradise and a foodie's delight, isn't it? And who can resist a good spree or a tasty treat just a hop, skip, and a jump away?We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

8/10 - 좋아요

L

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Henrietta is a great place to stay in Covent Garden. It’s in an excellent location. The staff is so nice and helpful. We loved the room and bathroom - super clean and well appointed. The elevator was broken during our stay, but the staff was so helpful with luggage, so it really didn’t matter, and we got lots of extra steps in! I would stay there again and plan to. Thank you Henrietta! I can’t wait to come back.
2024년 2월에 4박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 3월 29일
Hello! We can't thank you enough for your insightful review!We're thrilled to hear you found our location excellent and our team's service top-notch; it's what we strive for! And knowing you loved your room and found it super clean and well-appointed really warms our hearts. Regarding the elevator, we appreciate your understanding and are glad our team could assist with your luggage. It's great that you could get some extra steps in too—every cloud has a silver lining, right?We can't wait to welcome you back for another stay—hopefully with the elevator in tip-top shape by then! Best wishes,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Susan

2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hey Susan! Your kind words are music to our ears. Thanks for the rave review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again on your next visit to London.Best regards,

10/10 - 훌륭해요

Abdiel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hi Abdiel,Thank you for taking the time to share your opinion with us.We are pleased that we were able to meet your expectations.We hope you choose to come back on any future trips you make to London.All the best,

10/10 - 훌륭해요

Gill

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Dear Gill,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again on your next visit to London.Best regards,

10/10 - 훌륭해요

Gill

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very comfortable bed. Fantastic locatiin
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hey Gill,It’s great to receive this feedback about your recent visit.Our team thanks you for your many compliments and are delighted to hear that everything about our hotel and your stay with us was to your satisfaction.We hope to see you again on your next visit to London.All the best,

10/10 - 훌륭해요

Gill

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic, quirky, great location. Most comfortable bed
2024년 2월에 2박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 3월 3일
Hi Gill,Thanks for such a positive review.We're thrilled to hear you found our beds super comfy and our location spot-on for your adventures around town. It's music to our ears that you appreciated our unique charm – we do love to stand out from the crowd! It seems like you had a good snooze, and that's what we aim for.Your kind words about our service have been passed on to the team; they were over the moon to hear they could make your stay a 100% delight!We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Suyin

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous little hotel in a fantastic location. Rooms were spacious and clean and beds were incredibly comfy. Our bathroom was also a great size. Staff were lovely and offered us a late check out of 1pm as they knew we had a late afternoon flight. Would absolutely stay here again and recommend to friends.
2024년 2월에 4박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 2월 28일
Hi there!Thanks for such a perfect rating.We're thrilled you found our rooms to be spacious, clean, and the beds super comfy - nothing beats a good night's sleep, right? Our team always aims to provide that extra touch of hospitality, so it's great to hear you appreciated the late check-out.We all hope to see you again on your next visit to London.Take care,Joanna Tutak, Hotel General Manager

8/10 - 좋아요

Geoffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hi Geoffrey,Your positive feedback made our day. Thanks for the love!We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope you choose to come back on any future trips you make to London.Best wishes,

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 26일
Dear Angela,Thank you for sharing this lovely review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to see you again on your next visit to London.Best regards,

10/10 - 훌륭해요

Dr Janine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location and really well-appointed rooms. The staff were friendly and helpful. Slight issue in that the rooms are not well sound proofed and the pillows are very soft but these a minor issues. Would definitely stay here again.
2024년 2월에 1박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 2월 23일
Hi,Janine! A big thank you for your review. We truly appreciate it!We're thrilled to hear you loved our prime location and the comfort of our rooms, and it warms our hearts to know our team made you feel welcome. It's always our aim to make each stay memorable! Regarding soundproofing, while we've put effort into ensuring a peaceful environment, we understand that sometimes the vibrant spirit of Covent Garden can be a little too lively. We'll look into how we can further enhance the tranquillity of our rooms. As for the pillows, we strive for cosiness, but we realise that 'just right' can be different for everyone. Did you know we offer a pillow menu? Next time, we'd be delighted to find the perfect fit for your dreamy sleep!We can't wait to have the chance to host you again and share more of what makes our hotel special.We look forward to welcoming you back. Best wishes,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Christina 님, Woking

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What a find for us for future theatre trips. Friendly staff and a lovely welcome. Our room was so comfortable and had every thing we needed, great bed, good linen, plenty of room, adjustable heating and a real attention to detail. We loved that our bed was turned down and cookies left for when we got back from our evening out. The restaurant food and service was excellent and in the morning breakfast cooked freshly by a chef who could poach perfect eggs. Will be back.
2024년 2월에 1박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 2월 23일
Hello Christina! Your positive review is the pep in our step today. We appreciate it!We're thrilled to hear that our cosy rooms hit the mark for you and that you enjoyed the comfy bed and high-quality linen - a perfect duo for a dreamy sleep! Our housekeeping team will be chuffed to know that their turn-down service and cookie surprise were a hit. It sounds like our chef's poach-perfect eggs made your morning at breakfast, which is just the kind of start we hope to give our guests for their day. And it's great to hear that the restaurant lived up to your expectations too!We hope to see you again on your next visit to London.All the best,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Robyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely stay on every level ❤️
2024년 2월에 5박 숙박함
답변 제공: Manager 님, 2024년 2월 23일
Hi Robyn,Your kind words are music to our ears. Thanks for the rave review.We are all thrilled that you enjoyed every aspect of your stay and that our team members added to this experience positively.We hope to see you again on your next visit to London.All the best,

10/10 - 훌륭해요

Martin 님, Pasadena

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, friendly and helpful staff. Very great area/very walkable
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Alana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 23일
Hey Alana,Thanks a lot for this lovely review. You made our day!We are pleased that we were able to meet your expectations.We hope to see you again on your next visit to London.Best regards,

10/10 - 훌륭해요

LAURA

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 26일
Hi Laura,Thanks a lot for this lovely review. You made our day!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again on your next visit to London.Best regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 23일
Hi there,Thanks for sharing your feedback with us.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We all hope to see you again on your next visit to London.Take care,

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great central London Hotel
Wonderful hotel. Great location, amongst the heart of Covent Garden, easy for Theatreland and central London. No noise, very comfortable beds. Spotless rooms and wonderful bathroom
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hi Matthew,Thank you for taking the time to share your experience with us!We're thrilled to hear you found our central location right in the heartbeat of Covent Garden to be perfect for your London adventures. It's no small feat to keep the vibrant city's noise at bay, so we're glad our efforts have paid off and you enjoyed a peaceful stay. A good night's sleep is paramount, and we're delighted to know our beds were just the ticket. Our housekeeping team will be over the moon knowing their dedication to spotless rooms didn't go unnoticed!We can't wait to welcome you back for another comfortable and enjoyable stay. Until then, take care!

10/10 - 훌륭해요

Kim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Henrietta is PERFECT for your trip to London!
The location is perfect. Right in the heart of Covent Gardens, with shops and restaurants steps away. And a 10 minute walk to the Theatre district. Our room was immaculate. Had everything we needed. And the staff were lovely. Answered a few questions we had about the area and provided a 430am wake up on the day of our departure. Always courteous and knowledgeable. I've stayed in the area 4 times in total. On each previous trip, I felt that I sacrificed comfort for the sake of location. Didn't have that feeling at the Henrietta. Bed was like a nest! Bathroom had plenty of space. Perfect. Will definitely stay here again!
2024년 2월에 5박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 2월 15일
Hi Kim,Thanks for this great feedback.It's wonderful to hear that you found our location right in the heart of Covent Gardens ideal for your London adventures, and even better, just a stone's throw away from the thrill of the Theatre district! We're thrilled that your room met all your needs, with the cleanliness shining brighter than the Crown Jewels. Our team certainly prides themselves on being as helpful as a Swiss Army knife and it's great to know they were able to assist you with any queries and ensure you were up and at 'em for your early departure. The comfort of our beds being compared to a nest is possibly the best compliment they could receive – we're glad you found a cosy haven after your days out and about. We're absolutely delighted that you're considering us again for your next trip!We look forward to welcoming you back.Until next time,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Colin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A fabulous first rate stay - A* !
An absolutely wonderful first class stay at the Henrietta, a lovely boutique hotel, wonderfully comfy, stylish yet relaxed hotel in an AMAZING location. Great staff, fabulous breakfast and an amazing and huge room. It was my mums birthday and the hotel went above and beyond to accommodate requests and make everything extra special.... couldn't fault it - wouldn't hesitate to recommend! Thank you so much to all at the Henrietta! We will definitely be back...
2024년 2월에 1박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 2월 12일
Hi Colin,Your glowing review just brightened our day. Thank you!We're thrilled you found our hotel comfy and stylish, and it's great to hear our location hit the mark for you! Our team is beaming with pride knowing they made your mum's birthday extra special. We always aim to create those memorable moments for our guests. Your praises about the fabulous breakfast and the huge room have us smiling from ear to ear, and we're glad that every detail of your stay was up to the mark. It's reviews like yours that really make our day!We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Dean

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Julia and her front desk colleagues were efficient, helpful and warm, Julia in particular was naturally welcoming and fun to deal with. The hotel itself is a little gem in a great location for Covent Garden especially and to explore London from generally. Restaurant, bar and cocktails are are of a high quality. Will definitely stay again.
2024년 2월에 1박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 2월 8일
Dear Dean,Thank you for this positive review of your stay with us.It's awesome to hear that Julia and the front desk team made a great impression on you; they're real stars at making our guests feel welcome. We're thrilled you found our location perfect for exploring Covent Garden and beyond. We're also glad you enjoyed the high-quality offerings at our bar and restaurant too – our cocktails are something we're pretty proud of! We can't wait to have you stay with us again.We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Risa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful Covent Garden Boutique Hotel
The staff at The Henrietta Hotel made this an extraordinary experience for me. They were warm and welcoming, and graciously upgraded me to a suite in honor of my 60th birthday. I could not be more appreciative of their excellent hospitality.
2024년 2월에 1박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 2월 8일
Dear Risa,Thank you for sharing the review of your stay with us.We're over the moon to hear that your 60th birthday was made extra special with a suite upgrade – consider it our way of adding a little sparkle to your celebration! Our team is always eager to make our guests feel welcomed and cared for, so your kind words mean the world to us. Reading that you found our rooms impeccable and our service top-notch is just the cherry on top. We pride ourselves on maintaining a high standard of comfort and cleanliness, so it's fantastic to see that reflected in your experience.We hope to see you again on your next visit to London.All the best,Joanna Tutak, Hotel General Manager

6/10 - 괜찮아요

LOREDANA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Stile arredamento del hotel abbastanza anonimo. Abbiamo passato i nostri giorni di vacanza senza poter caricati in nostri cellulari per mancanza di adattatori per le prese .
2024년 2월에 3박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 2월 8일
Ciao Loredana,Grazie per la tua recensione.Siamo felici che abbia trovato la pulizia della nostra struttura impeccabile e il servizio eccellente, aspetti che curiamo con attenzione per garantire standard elevati. Ci dispiace, però, per l'inconveniente che hai riscontrato con gli adattatori per le prese. Vorremmo rassicurarti che normalmente offriamo adattatori su richiesta, come menzionato nelle informazioni a disposizione degli ospiti, e il nostro team è sempre pronto a fornire assistenza in caso di necessità.Non vediamo l'ora di poterti accogliere di nuovo presso il The Henrietta Hotel, per cui a presto!Joanna Tutak, Hotel General Manager

8/10 - 좋아요

Jonathan

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Hi Jonathan,Thanks so much for your positive feedback following your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope you choose to come back on any future trips you make to London.Best wishes,

10/10 - 훌륭해요

Janet Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
LOVED this hotel, the room the setting and the most patient and. kind staff. First day was a bit of a mix up as their was no hot water for showers and my room was missed for cleaning / replenishment. However all was fixed soon and the staff are extremely attentive. Appreciated the night time service and lovely cookies. The mosty comfy bed I have had in a hotel. Would def recommend and hope to be back one day.
2024년 2월에 2박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 2월 8일
Hi Janet,Thanks for letting us know your opinion of your stay.We're thrilled to hear that our staff made such a great impression on you with their patience and kindness. We're delighted you found the bed to be the comfiest ever - our king and super king-size beds are indeed a dream to sleep on! We're also glad you enjoyed the night service and the lovely cookies, it's the little touches that make a stay memorable. We're sorry about the hot water hiccup and the oversight in cleaning your room, but pleased that everything was resolved swiftly. Our dedicated team always strives to ensure every guest has a seamless and enjoyable stay.We look forward to welcoming you again.Kind regards,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Tracey 님, Blackwood

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hi Tracey,Thanks for the positive feedback.We are pleased that we were able to meet your expectations.We hope to see you again on your next visit to London.Best regards,

10/10 - 훌륭해요

Jose

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Little gem needs better water heater.
Great little hotel with uber style. Little to no hot water in the morning though. Not great for a February shower in am.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
HI José,Thank you for taking the time to review your stay.We're thrilled to hear you appreciated the unique style of our establishment; our team prides itself on creating an atmosphere that's both stylish and comfortable. It's a disappointing to hear about the hot water hiccup during your stay. While our rooms are indeed equipped with modern facilities, it seems you caught us at an off moment. Rest assured, it's not the norm, and we're on top of ensuring all our guests can start their day with a warm, refreshing shower!We hope to welcome you back for a more enjoyable stay in the future.Best wishes,

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and comfortable, location was within walkable distance of a range of theatres, activities.
2024년 2월에 1박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 2월 7일
Hi Susan,Thanks for this great feedback.It's fantastic to hear that you found your room to be clean and comfortable - our housekeeping team really does take pride in their work, and it's lovely to see it hasn't gone unnoticed! We're also thrilled that our location served you well, putting you right in the heart of London's vibrant theatre scene. Regarding the hotel condition, we're always looking for ways to enhance our guest experience, and we appreciate your feedback. Rest assured, our team is dedicated to maintaining the charm and comfort that our guests love.We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Hey there,We're thrilled to see your positive feedback.We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay.We all hope to see you again on your next visit to London.Take care,

10/10 - 훌륭해요

Molly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not to be missed!
This is such a gem! Incredible location, super stylish and bedding to die for. Absolutely coming back as soon as possible!
2024년 1월에 1박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 2월 7일
Hi Molly,Thanks for this positive review.Thrilled to hear you've found a gem in our stylish abode and that our bedding had you sleeping on cloud nine. We're over the moon you're planning a return visit – can't wait to roll out the red carpet for you again!We hope to see you again on your next visit to London.Best regards,Joanna Tutak, Hotel General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cute and good location
Room was clean and comfortable. Nice aesthetics. Hotel is cute and in a great location. Daily room service didn’t seem to happen until 5pm, at which time they knocked and asked if we needed towels. We found this very odd to go out all day and arrive back to the room, and find the room had not been serviced. The service staff were all very polite and in the evening a nice touch was that cookies were delivered to the room. It felt safe and clean. You should note you have to return the key to reception each day and this not ideal security wise (for some). Also you can walk in via the stairs, bypass reception, and access the rooms directly (this feels a little less secure).
2024년 1월에 3박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 2월 1일
Dear Guest,Thanks for the time taken to share your opinion with us.It's wonderful to hear you found the room clean and comfortable with an aesthetic that caught your eye. Our location is indeed a gem in the heart of the city, and we're thrilled you loved it! And who can resist a nice touch like cookies in the evening, right? As for the room servicing, it sounds like we might have missed the mark on timing. While our staff does their best to be unobtrusive and flexible, we'll look into how we might tighten up our schedule. The key return policy is in place for your safety, and we ensure that everyone's stay is as secure as possible. However, we appreciate your feedback and are always looking for ways to improve.It would be a pleasure to welcome you back in the future. Kind regards,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

marine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
un bijou
extra ! un petit bijou idéalement situé, nous avons passé 1 nuit en famille, 2 chambres supérieures floral, tres sympa. le personnel est tres attentionné, accueillant, souriant. nous avons apprécié les petites attentions pour l'anniversaire de notre fille. nous avons hâte de revenir !
2024년 1월에 1박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 1월 30일
Salut Marine ! Merci pour cet avis positif.Nous sommes ravis que tu aies trouvé notre hôtel 'un petit bijou' et que l'emplacement t'ait tant plu. C'est toujours un plaisir d'apprendre que nos équipes ont su être à la hauteur de tes attentes, avec un accueil chaleureux et souriant. Les petites attentions pour l'anniversaire de ta fille étaient notre manière de rendre votre séjour familial encore plus spécial.C'est avec impatience que nous attendons votre prochaine visite !Joanna Tutak, Hotel General Manager

8/10 - 좋아요

George

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our stay was part of a special birthday gift for my wife! On arrival, the hotel had upgraded us to a premier room and a complimentary drink. The staff were excellent! The location was where we wanted to belts of dining choice and near the various theatres.
2024년 1월에 2박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 1월 24일
Hello George,Thank you so much for your positive feedback following your stay.We're over the moon to hear that the surprise upgrade and complimentary drink helped make your wife's birthday celebration even more special. It's fantastic that our staff made such a positive impression on you; we pride ourselves on providing top-notch service! Plus, it sounds like our prime location hit the mark for your dining and theatre-going plans.We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Adrian

연인과의 여행
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 24일
Hi Adrian,Thanks for this review.We appreciate that you chose to stay with us and it's great to know that you had a perfect stay.We hope you choose to come back on any future trips you make to London.Best wishes,

10/10 - 훌륭해요

Anthony

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 12일
Hi Anthony,Thanks for sharing such awesome feedback about your stay.We appreciate that you chose to stay with us and are pleased you were satisfied with your stay.We hope you choose to come back on any future trips you make to London.Best wishes,

10/10 - 훌륭해요

Philip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for us
Am amazing hotel, very welcoming and a great location
2024년 1월에 2박 숙박함
답변 제공: Joanna Tutak, Hotel General Manager 님, 2024년 1월 29일
Hi Philip,Thanks very much for this positive review.We're over the moon to hear you found our hotel amazing and our team welcoming. It's fantastic that our prime location added to the charm of your stay! Your appreciation for the cleanliness and comfort of your room is the pat on the back we strive for every day. And knowing you received top-notch service just makes our day. We are happy when our efforts to maintain the hotel in tip-top shape are recognized.We hope you choose to come back on any future trips you make to London.Best wishes,Joanna Tutak, Hotel General Manager

10/10 - 훌륭해요

Edward

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In the heart of everything a place with a heart
Wonderful place in the heart of Covent Garden near to everything. The staff are extremely service oriented and delightful to engage with.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 23일
Hello Edward,Thank you very much for this kind review.We are thrilled to hear that you found our team extremely friendly and accommodating. Our team works hard to ensure that every guest has a comfortable and enjoyable stay. It's great to know that you appreciated the cleanliness of your room, the hotel's condition, and the level of service provided. We take pride in maintaining a high standard of cleanliness and comfort for our guests.We hope you choose to come back on any future trips you make to London.All the best,