Lower Shiplake Vacations

"The hotel was good but staff not overly ready to help. Car electric charging was good"

"The receptionist, Patsy, was professional, efficient, amusing & most helpful. A great asset to the hotel. Breakfast was excellent but understaffed despite the best efforts of the few on duty."

"Our river view room (one of three) had a beautiful upstairs with deck chairs and a table, which were perfect for morning tea and for watching the river. We even bought dinner at Waitrose and ate on our little deck."

"Hotel was in a beautiful setting and felt safe and secure inside the complex. The bed was so comfortable i didn't want to get up.Will definitely stay here again."

"It could be a lovely hotel if the staff smiled and had a clue what was going on. There was a lovely and friendly lady on reception, and one of the waiter serving in the evening was friendly, as was one of the bar staff (Josh). Everyone else seemed a bit surprised to have guests, and the women working at the bar weee positively rude in their demeanour. It could definitely do with an injection of cash to update it. The money all seems to have gone on an overly complicated lighting system in the...

"Helpful staff and well run hotel."

"Beds were terrible we had 2 single twins so not comfortable i woke up on the first night with awful back ache like never before I could of cired when I woke up. My mum has fibro all her bones where hurting her when she got up they put extra mattress topper on but didn't make any better I had to sleep in the chair that was more comfortable when complaining the lads didn't understand it was the manager we will not be staying at hilton hotel again it was very disappointing"