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SureStay Plus Hotel by Best Western Lubbock Medical Center

2.5 star property
Hotel with free breakfast, near Texas Tech University

Choose dates to view prices

Photo gallery for SureStay Plus Hotel by Best Western Lubbock Medical Center

Exterior
Terrace/patio
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, free rollaway beds
Lobby
Outdoor pool
Located in the heart of Lubbock, the SureStay Plus Hotel by Best Western Lubbock Medical Center offers continental breakfast and free WiFi. Relax in the seasonal pool after exploring Texas Tech University, and enjoy the on-site gym and bar for added comfort during your stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Pet friendly
  • Gym
The current price is ₩81,116
₩93,283 total
includes taxes & fees
Sep 16 - Sep 17

Room options

Check availability for these dates

Tonight

Sep 7 - Sep 8
Check availability for tonight Sep 7 - Sep 8

Tomorrow

Sep 8 - Sep 9
Check availability for tomorrow Sep 8 - Sep 9
Available filters for rooms
Showing 9 of 9 rooms

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, desk, laptop workspace, free rollaway beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Refrigerator
Flat-screen TV
Separate bedroom
Hair dryer
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(47 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Refrigerator
Flat-screen TV
Separate bedroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Refrigerator
Flat-screen TV
Separate bedroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(29 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Refrigerator
Flat-screen TV
Separate bedroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Kitchenette

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Kitchenette
Flat-screen TV
Separate bedroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 King Bed, Non Smoking, Kitchenette

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Kitchenette
Flat-screen TV
Separate bedroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | 1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

7.2 out of 10
Good
(9 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Kitchenette
Flat-screen TV
Separate bedroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed) | 1 bedroom, desk, laptop workspace, free rollaway beds

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Separate bedroom
Sofa bed - double
Hair dryer
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, free rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(14 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Separate bedroom
Hair dryer
Hydromassage showerhead
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Located in Lubbock, SureStay Plus Hotel by Best Western Lubbock Medical Center is in the city center. National Ranching Heritage Center and Museum of Texas Tech University are cultural highlights, and some of the area's activities can be experienced at McLeod Tennis Center and Rawls Course. Joyland Amusement Park and Water Rampage are also worth visiting.
Visit our Lubbock travel guideOpens in a new window
Map
3901 19th Street, Lubbock, TX, 79410

What's nearby

  • Covenant Lakeside Hospital - 5 min walk - 0.5 km
  • United Supermarkets Arena - 15 min walk - 1.3 km
  • University Medical Center - 2 min drive - 1.9 km
  • Texas Tech University - 2 min drive - 1.5 km
  • Jones AT&T Stadium - 2 min drive - 3.0 km

Getting around

  • Preston Smith Intl. Airport (LBB) - 13 min drive

Restaurants

  • ‪United Express Fuel - ‬11 min walk
  • ‪Schlotzsky's - ‬3 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪Chick-fil-A - ‬18 min walk
  • ‪Mano Negra - ‬3 min drive

About this property

SureStay Plus Hotel by Best Western Lubbock Medical Center

Hotel near Texas Tech University
You can look forward to free continental breakfast, a terrace, and laundry facilities at SureStay Plus Hotel by Best Western Lubbock Medical Center. Stay connected with free WiFi in public areas, with speed of 25+ Mbps, and guests can find other amenities such as a bar and a gym.
You'll also find perks like:
  • A seasonal outdoor pool
  • Free self parking
  • RV/bus/truck parking, a 24-hour front desk, and a vending machine
  • 2 meeting rooms, ATM/banking services, and smoke-free premises
  • Guest reviews speak highly of the helpful staff
Room features
All 112 rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches like desk chairs and separate sitting areas. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Bathrooms with spring water tubs and hydromassage showers
  • 50-inch TVs with satellite channels
  • Separate sitting areas, free extra beds, and daily housekeeping

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,636 square feet of conference space
  • 2 meeting rooms
  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch TV with satellite channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 80 lbs per pet

Children and extra beds

Children are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from April to August
Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Baymont Inn Hotel Lubbock
Baymont Inn Lubbock
Best Western Plus Palms Hotel Lubbock
SureStay Plus Hotel Best Western Lubbock
SureStay Plus Best Western Lubbock
Baymont Inn Suites Lubbock
SureStay Plus Hotel by Best Western Lubbock Medical Center Hotel

Frequently asked questions

Does SureStay Plus Hotel by Best Western Lubbock Medical Center have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

How much does it cost to stay at SureStay Plus Hotel by Best Western Lubbock Medical Center?

As of Sep 7, 2025, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Lubbock Medical Center on Sep 16, 2025 start from ₩81,116, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Plus Hotel by Best Western Lubbock Medical Center pet-friendly?

Yes, this property allows pets with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 15 per pet, per night. Service animals are exempt from fees.

How much is parking at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Check-in start time: 4:00 PM; Check-in end time: 11:00 AM. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Plus Hotel by Best Western Lubbock Medical Center?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Lubbock Medical Center located?

Located in the heart of Lubbock, this hotel is within 1 mi (2 km) of Covenant Lakeside Hospital and Texas Tech University. Maxey Park and United Supermarkets Arena are also within 1 mi (2 km).

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SureStay Plus Hotel by Best Western Lubbock Medical Center Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 397 out of 1004 reviews
Rating 8 - Good. 286 out of 1004 reviews
Rating 6 - Okay. 130 out of 1004 reviews
Rating 4 - Poor. 92 out of 1004 reviews
Rating 2 - Terrible. 99 out of 1004 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast, clean room, overall a nice stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Lance

Liked: Amenities
Close to freeway and reasonable price for the nice rooms
Stayed 2 nights in Sep 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and friendly/helpful staff.
Stayed 2 nights in Aug 2025

8/10 Good

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Loved the pool area
Stayed 3 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Warm welcome, easy check in, clean rooms,& finally safe area
Stayed 1 night in Jul 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great and peaceful stay
Stayed 3 nights in Apr 2025

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is where we ALWAYS stay when we go to Lubbock which is quite often the staff is so awesome and the stay is amazing
Stayed 1 night in May 2025

10/10 Excellent

Madhavi

Liked: Amenities
Overall ok
Stayed 1 night in Aug 2025

8/10 Good

Johanna

Liked: Staff & service, amenities
Nice place for the price
Stayed 1 night in May 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Front desk was super nice! Clean too!
Stayed 2 nights in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time at this hotel and will be our go to place when we are in Lubbock. Quiet, clean, breakfast is good and great customer service.
Stayed 3 nights in May 2025

6/10 Okay

Jenene L

Liked: Staff & service
Disliked: Property conditions & facilities
Needs face lift, pool wasn’t clean
Stayed 1 night in Aug 2025

6/10 Okay

Brenda

Disliked: Staff & service, amenities, property conditions & facilities
Pool was dirty, front counter employee was not friendly.
Stayed 2 nights in Aug 2025

2/10 Terrible

Lina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Super dirty, dubious charges, musty smell and cat urine in the room, the bathroom had a water leak, the breakfast was horrible, the coffee creamer was expired, they lied about the room rate and charged double taxes, Horrible hotel!!!!
Stayed 1 night in Aug 2025

8/10 Good

ANDREA

Liked: Cleanliness, amenities
Nice staff
Stayed 2 nights in May 2025

8/10 Good

John

Liked: Cleanliness, staff & service
The room was very clean, but some of the interior of the property needed a little bit of updating
Stayed 1 night in Jul 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay. Desk clerk was very friendly and efficient even with the slow computers she had to deal with.
Stayed 1 night in May 2025

8/10 Good

Gregory

Liked: Staff & service
The folks were very friendly. The Hotel was OK and looked like it could use some cosmetic updates
Stayed 2 nights in May 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2025

10/10 Excellent

Jhonny

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 2 nights in Jun 2025

4/10 Poor

Jeff

Disliked: Cleanliness, property conditions & facilities
Older property showing its age. Corners in bathroom, shower area were dirty. Breakfast was sparse.
Stayed 1 night in Aug 2025

2/10 Terrible

Darlene

Disliked: Cleanliness, amenities, property conditions & facilities
Water coming from the shower was brown. Was told to let it just keep running for a while. Chose to shower elsewhere.
Stayed 1 night in Aug 2025

4/10 Poor

Sameer

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was not clean. Tables in the room were dusty. Iron table was dirty. My shirt got black stains. Shortage of staff in the breakfast area and overall. Breakfast had limited options. Coffee creamers were rotten. Garbage removal from the breakfast area was slow.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good the storm came and it flooded some area but the lady at the desk took it all in stride. She did amazing.
Stayed 1 night in Jun 2025

10/10 Excellent

Sergio

Liked: Staff & service, amenities
The service and quick check in
Stayed 1 night in Apr 2025