I am writing to formally file a serious complaint regarding my hotel reservation and to request the immediate termination of my reservation along with a 100% refund of the total amount paid for all five nights.
Unfortunately, the hotel room and overall conditions were completely unacceptable and far below the minimum standards any paying customer should reasonably expect. The condition of the room was extremely unhygienic, poorly maintained, and entirely different from what was advertised on Expedia at the time of booking.
Upon entering the room, we discovered several serious problems, including:
Extremely dirty and unhygienic room: The room was filthy and clearly had not been properly cleaned before our arrival.
Unclean bed sheets: There was women's hair on the bed sheets, raising serious concerns about the cleanliness and hygiene of the bedding.
Damaged walls: The walls were visibly damaged and poorly maintained.
Damaged ceiling: The ceiling was in poor condition and showed visible damage.
Broken lighting: Some of the room's lights were not functioning properly.
Missing towels and basic amenities: There were no towels provided in the room, despite these being basic necessities expected in a hotel.
Misleading advertisement: The actual hotel room was completely different from the pictures displayed on Expedia when we made our reservation.
These are not minor inconveniences or personal preferences. They are serious cleanliness, hygiene, maintenance, and accommodation-standard