Mahwah - Nanuet, New Jersey hotel rooms at the Best Western

"Broken lights, bathroom door, and phone in room. Wish I would have looked more at the location before I booked. It was one of the most affordable options, so you get what you "

"Did not use their internet. Staff was nice. Provided free water at the front desk. No coffee machine in the room. That would have been nice. Cleaned our room daily and provided lots of fresh towels. "

"clean and great hotel"

"We arrived at the hotel around 9:00 AM and requested an early check‑in. Despite this, we received no communication or updates from the hotel, and the standard 4:00 PM check‑in time passed without any notice. When I followed up at the front desk, I was told the room was still being cleaned. By 5:00 PM—eight hours after our arrival—we still had no information. The second front desk agent I spoke with was unable to provide any meaningful assistance. This left us no choice but to escalate the matter to the manager. Unfortunately, the manager’s response was unacceptable, unprofessional, and dismissive. He stated that the room was not ready, refused to provide even an estimated availability time, and claimed there was no way to check with the cleaning staff—an explanation that is unreasonable and concerning for a hotel of this standard. We were finally able to check in at 8:00 PM, which is four hours past the regular check‑in time. The complete lack of communication, transparency, and basic customer service caused significant inconvenience and reflects poorly on the hotel’s operational standards. The only positive aspect of this experience was Alex, who was the only staff member who provided genuine assistance and helped resolve the situation after hours of unnecessary delays. "

"Favorite place to stay! Always a great experience"

"My first time march14 was amazing but march24 i go with my kids and i have view room and have a view with construction and a room next ice machine cant sleep all night .i dont think staff was nice "

"Esta en muy buen lugar"

"I would go back! Nice location and great stay."

"We had a lovely stay at Arlo Midtown, very close to Times Square and subway near port terminal and the hotel staff are lovely and very accommodating. Rooms are clean and cleaned every day. We will definitely go back! They even gave my daughter some macarroons as it was her 18th birthday when we stayed last week."