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"Amazing stay, the service was nice, they help me with everything and always polite."

"The location is great! The room was spacious and clean. Everything was functioning correctly, with the exception of keeping the water temperature regulated in the shower. Also, the elevators are slow! Otherwise, it's a great place ... and we would stay there again."

"The hotel is in a fantastic area to walk everywhere or take the subway. Staff were awesome as well. The rooms need updated hence 4 stars on property section. No issues or concerns while there. We appreciate that the staff out front let us know NOT to use the pedal cart people! Ty for that valuable info. "

"We had a very nice stay at HSJ. You cannot beat the location! Staff is "

"There was a drip coming under the bathroom sink that seemed pretty minor but by morning it had soaked all new folded towels on the shelf under the sink and flooded onto the bathroom floor. I went to tell the front desk because there's no phone number to call on the non working phone on the hotel room but the line was 75 people deep due to a national dance competition in town. However, later in the morning we ran into our sweet housekeeper that had seen the issue and she let us know that she contacted the engineer dept. The following day the drip leak was gone. Unfortunately, two days later it was back again. I think maybe you need to really fix the pipe in the bathroom or room #4006. Everything else we experienced was wonderful! We loved this hotel. It was Soo convenient to musicals and restaurants and tourist activities. We will definitely book here again in the future."

"Well for New York City , this is a excellent property, the rooms are clean , and the costumer service is great, the manager was always very helpful as well as the staff , the Italian restaurant connected to the property was ok , not great food could be better , but overall the hotel staff was very friendly and accommodating I recommend this property 👌"

"A real gem in the heart of Times Square, a nice elegant throwback compared to the corporate shacks!"

"We have been staying at The Empire 1-2 times per year for 15 years to attend the ballet at Lincoln Center. It is a simple walk across the street to the theater, and there are plenty of dining options nearby. We have always been happy with our room, the staff is excellent and gracious. I highly recommend the hotel."

"One of the best hotels I ever started in"