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Reviews of Raceway Inn

2 out of 5
Raceway Inn
1044 Memorial Boulevard North, Martinsville, VA

Reviews

5.6
Rating 10 - Excellent. 14 out of 162 reviews" "
Rating 8 - Good. 35 out of 162 reviews" "
Rating 6 - Okay. 47 out of 162 reviews" "
Rating 4 - Poor. 30 out of 162 reviews" "
Rating 2 - Terrible. 36 out of 162 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Jan

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was discusting. It had human fecal matter and blood on wall in bathroom, a used lubricated condom in the nightstand drawer, the refrigerator was a solid block of ice, only one receptacle worked in the room, the furniture was so badly stained you were afraid to sit on it. The toilet didn't work properly, the recptacle in bathroom did not work neither did their hairdryer. The room was overall filthy and can not believe you would even put them on your website. Guess I will not be using your site anymore. I will be contacting their corporate offices also. Will never stay in another Super 8 again. And their sign says newly remodeled. What a joke. I suggest anyone reading this not even think of staying here.
Stayed 2 nights in Oct 2019

8/10 Good

Yvonne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tried to rip me off
My room was given away to someone with a "similar name". Even though i had already paid $60.19 and had an email showing that they told me to canel that reservation and said i had to pay $125 for the night, then blamed it on Hotels.com for messing up my reservation even after they told me they gave my rrom away. They did refund my money which they wouldn't have done if i didnt actually have a reservation
Stayed 1 night in Oct 2019

6/10 Okay

Nathan

Traveled with group
Liked: Staff & service
Not a bad stay just may want to lower expectations
Hotel is decent.. The room smelled to high heaven of cigarettes and had to go to walmart to get candles. The tub dripped all the time and the toilet wouldnt fill back up with water so i had to use ice bucket to refill the tank. Other than that the floors and beds were clean and the ac work thats all that mattered to me. Oh and the coffee in the morning pretty darn good!
Stayed 2 nights in Oct 2019

2/10 Terrible

Timothy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in town for a local event and this was the only room I could find with availability in the days prior. Upon arrival, "NEWLY REMODELED ROOMS" was on the marquee. Apparently that was in a different part of the hotel.
Stayed 1 night in Oct 2019

6/10 Okay

amber

Disliked: Cleanliness
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

2/10 Terrible

clint, North Carolina

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found bed bugs and smoking pipes and burn holes everywhere. It was terrible.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Nice hotel, nice room
Stayed 2 nights in Aug 2019

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad bad
I purchased a king size smoking room and paid for it only to get there and to be told that all the king room were taken by a church group but if they were taken the room shouldn’t have been available for me to purchase then I was woken up before my departure time asked for my credit card to be ran again when I know I paid and received confirmation of that so I did not give my card again I will not be staying at this location again
Stayed 1 night in Aug 2019

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Phil

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was dirty, stains in room, HORRIBLE bed that needs replacement, worn out and stained furniture. Alarm clock not even close to bed. No one in office to check after 10 minute wait. Crappy amenities in bathroom. This property is a dump. Don't book here unless it's your only option!!!
Stayed 1 night in Jun 2019

2/10 Terrible

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump!
Would Not Recommend this place. Looked like people were living in their cars in the parking lot. The guy at the desk didn't have a Clue what he was doing, there was a line for check in for hours.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, we had to poke the staff about getting more towels for our room. The wifi was strong, but had exceeded its maximum number of connected devices when we were there (underrated for hotel traffic). Ancient a/c system, but it worked. Small and tight rooms.
Stayed 1 night in Jun 2019

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pets--Thumbs up!
Super 8's no pets policy results in a fresh, non-stinking room. No massive deodorizer to cover up cat and dog piss. Their biggest plus. Everything else is great.
Stayed 1 night in May 2019

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Although there was a problem with credit card payment through Hotels.com, the stay was good. The room was everything I needed for this trip.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean half the stuff didn’t work won’t go back
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place has COCKROACHES. Stay away don’t stay there. Rooms not cleaned and the staff LIES. Breakfast area is filthy. Find another motel
Stayed 1 night in Apr 2019
Response from G.P on May 1, 2019
Sorry for the inconvenience we have taken steps to get rid of this problem. Thank You for staying with us.

8/10 Good

Robert, Richmond, Va.

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and a good price for our needs! Very friendly Staff.
Stayed 5 nights in Feb 2019
Response from GB on Feb 25, 2019
We app said for your opinion. ,thank you

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just drive by as the savings not worth it
Management was unprofessional. They made an error in only activating the room card for 1 night and had no one at desk or answering phone for over 30 minutes. When trying to resolve the matter it was the most unprofessional dialogue I had even encountered. The room was not cleaned nor towels replaced.
Stayed 2 nights in Feb 2019
Response from GM on Feb 20, 2019
The customer had a "Do Not Disturb" sign on his door that's why we didn't replace the towels or clean the room. We replaced the towels when they called around midnight. The key cards malfunction when they're in close proximity to a phone or a wireless device which may cause interference with the key card.

6/10 Okay

Tom

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2019
Response from G.M on Mar 6, 2019
Thanks for the review much appreciated.

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/10 Poor

Jose

Liked: Staff & service, room comfort
Disliked: Cleanliness
Need to improve the cleaning
It has cockroaches in the room
Stayed 1 night in Oct 2018
Response from GP on Dec 16, 2018
We have take proper measures to take them out. Thank you, GM G.P

2/10 Terrible

Kathy, Charleston, WV

Disliked: Cleanliness, property conditions & facilities, room comfort
First of all the property cancelled an Orbitz reservation (made by friend I was traveling with) that was made months prior for their benefit due to the visiting weekend being NASCAR Race Weekend. The Orbit reservation was $50 some dollars and on race weekend it was $199. We ended up getting a room that the toilet didn't flush, pillows were crap, no elevator, tv didn't work, 2 towels in room for 4 people. They moved us into room across the hall, the refrigerator smelled horrible, roaches and stink bugs in room; numerous bugs in the window track. Completely disgusting for $200 per night! The following morning the coffee that was served was Decaffeinated. Horrible Hotel; should not be allowed to stay in business.
Stayed 1 night in Oct 2018
Response from GP on Dec 16, 2018
We're incredibly sorry to hear that. We will sereve you better next time. Thank you, GM

6/10 Okay

Stephanie, Buffalo NY

The hotel was ok. The price I was told was not the price they charged. Charged me way over the price u was guaranteed. Couldn’t go to a different hotel bc everything was sold out. Won’t stay at this hotel again
Stayed 3 nights in Oct 2018
Response from GP on Dec 16, 2018
We think there might've been a misunderstanding. It won't happen again. Thank you for staying with us we hope to see you again soon. Thank you, GM

6/10 Okay

Kathleen

Liked: Staff & service
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Oct 2018

10/10 Excellent

Kimberlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Ruthann

You get what you pay for.
Room was clean, but hallways need a good cleaning. Bed was comfortable.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were very very sweet and considerate when choosing our room for more privacy!
Stayed 1 night in Aug 2018
Response from GM on Aug 24, 2018
Glad you enjoyed your stay. Hope to see you again soon!

8/10 Good

Tina

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Robin, Martinsville Va

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice quiet and comfortable
Stayed 1 night in Aug 2018
Response from GM on Aug 22, 2018
Glad you enjoyed your stay hope to see you again soon.

2/10 Terrible

Maya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Review
Sam was super nice however the room was not clean at all and it smelled. Had to spray to help with the scent. I ended up checking out a few hours later and they did NOT refund me my money. Wouldnt recommend this hotel to anyone.
Stayed 1 night in Aug 2018
Response from GM on Aug 22, 2018
Sorry for the inconvenience hope you enjoy your stay next time.

2/10 Terrible

O., Pa.

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reservation was cancelled from booking.com to Expedia because it was cheaper. Manager claims he had no record of it. When I got another cancellation notice next day, management wouldn't even look at it. I know from now on when I cancel a reservation not to delete it. Breakfast was just cereal and bagels and watered down orange juice.
Stayed 5 nights in Aug 2018
Response from GM on Aug 22, 2018
Sorry for your bad experience. We will try our best to fix the issues. Hope to see you again soon!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay unless last resort.
Several issues. Shower didn't drain properly, ac unit was ancient and barely worked. No extra toilet paper, cable TV but 90% of the channels had audio but no video. Called front desk a couple of times to tell them about the TV no answer. Picked up once and they immediately hung up the phone. Stayed here only because nothing else was available in town. Never again. Will go to a different town next time if this place only option left.
Stayed 1 night in Aug 2018

8/10 Good

Alok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very helpful, courteous and friendly!!!
Stayed 2 nights in Aug 2018
Response from GM on Aug 22, 2018
Thank You! Hope to see you again soon!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty hotel smells gross don’t go here hotel staff disrespectful
Stayed 1 night in Aug 2018

6/10 Okay

Tracy, Martinsville, VA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It wasn’t until the morning when I went to take a shower that I realized that the shower wall was dirty. Dark brown substance. I was on the first floor and there was a strange smell coming from the second floor. Another guest told me it smelled like crack. WTH!
Stayed 1 night in Aug 2018
Response from GM on Aug 22, 2018
We,re extremely sorry for the inconvenience. We will talk to our employees and try to resolve the issue. Hope to see you again soon!

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2018
Response from GM on Aug 24, 2018
Thank You for the response. we appreciate your feedback!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from KB on Jul 1, 2018
i AM SORRY BUT CANT SEE THE MESSAGE

8/10 Good

rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2018
Response from KB on Jun 5, 2018
Thank you