Matthews Winters Park Tours

Everything was good and proper.

The location was greatconvenient and my room was ready well before the posted check-in time, which I appreciated. However, the property felt much more worn than the photos suggested. My room had visible water stains and cleanliness issues, and the check-in process was frustrating because the app directed me to the front desk while the front desk repeatedly directed me back to the app. Overall, the stay was fine, but the hotel did not feel as well-maintained as advertised.

Built in 1892, the Brown Palace has seen better days. The bathroom sink had cracks that encompassed the bowl. The ceiling had several patches of paint ready to fall, in addition to stains. One curtain rod was partially snapped off. There were few amenities i.e. shower cap. Staff processed my bill incorrectly. This is a Marriott BonVoy property.