Does Star Palace Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

How much does it cost to stay at Star Palace Hotel?

As of Oct 7, 2025, prices found for a 1-night stay for 2 adults at Star Palace Hotel on Oct 8, 2025 start from ₩127,164, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Star Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Star Palace Hotel?

Self parking is free at this property.

What time is check-in at Star Palace Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

Are there all-inclusive benefits at Star Palace Hotel?

Some rate plans available at this hotel are all-inclusive.

Where is Star Palace Hotel located?

Nestled on the beach, this Zona Dorada hotel is within a 5-minute walk of Islands and Protected Areas of the Gulf of California and Playa Brujas. Punta Camaron Beach and Islas de Mazatlan Ecological Reserve are also within 2 mi (3 km).

Star Palace Hotel Reviews, Deals & Photos 2025

About the neighborhood

Located on the beach, Star Palace Hotel is in Zona Dorada, a neighborhood in Mazatlán. Mazatlán Aquarium is a popular attraction and the area's natural beauty can be seen at Cerritos Beach and Olas Altas Beach. Looking to enjoy an event or a game while in town? See what's happening at Teodoro Mariscal Stadium or Mazatlán Stadium.

Visit our Mazatlán travel guide

10/10 Excellent

Alondra Rocío

Aug 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Bueno ambiente familiar

Stayed 3 nights in Jul 2025

10/10 Excellent

Griselda

Apr 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelentes vacaciones y servicio!!!

Stayed 3 nights in Apr 2025

8/10 Good

Araceli M

Oct 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff was awesome it’s in a great area.

Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Jan 11, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Buena ubicación , buena atención , le gusto a la familia

Stayed 4 nights in Jan 2020

10/10 Excellent

Alejandra

Sep 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente atención

Stayed 1 night in Aug 2024

10/10 Excellent

Enrique Jr

Dec 30, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

liked the fact that meet all expectations for a place like this to make it a fun vacation

10/10 Excellent

Jorge Armando

Apr 25, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente servicio

Stayed 4 nights in Mar 2024

8/10 Good

Jennifer Lee Ann

Feb 17, 2023

Liked: Staff & service, amenities, property conditions & facilities

Staff were extremely friendly. The beach is beautiful and rooms are simple, but have the necessities

Stayed 7 nights in Feb 2023

10/10 Excellent

Rosa

Feb 10, 2020

Liked: Staff & service, amenities, property conditions & facilities

The level of customer service and the cleanliness. Location is good too.

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Feb 24, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo me gusto, el hotel es chiquito pero muy acogedor!!

Stayed 2 nights in Feb 2020

8/10 Good

Cesar

Jul 17, 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Muy cerca de opciones para comer, 👍! no me gusto, el último día tocando banda como 3 horas en la zona de playa, muy cerca de la alberca 🙄

Stayed 4 nights in Jul 2022

6/10 Okay

Agustin

Apr 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms needed. Mini fridge,.microwave

Stayed 4 nights in Apr 2024

2/10 Terrible

Enrique

Dec 30, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is not the ideal place to stay. Dirty rooms, and check in is horrible. Would not stay here again.

Stayed 1 night in Dec 2022

6/10 Okay

Leon

Jan 15, 2020

Liked: Property conditions & facilities

Disliked: Amenities

Positivo, la ubicación y la instalación en general Área de oportunidad, servicio al cliente en el mostrador y amenidades en los cuartos

Stayed 5 nights in Jan 2020

2/10 Terrible

arturo leonardo

Jul 7, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No tenían mi habitación, pedí con vista al mar y pagué extra en mi reserva y me dieron otra con vista a la ciudad, me querían enviar a otro hotel

Stayed 2 nights in Jul 2024

10/10 Excellent

Santos

Apr 2, 2023

Liked: Cleanliness, staff & service, amenities

Stayed 3 nights in Mar 2023

6/10 Okay

Francisco Concepción

Aug 13, 2024

Liked: Amenities

Disliked: Cleanliness, staff & service

Mal olor en alberca , chica . Elevador y pasillo sucio por mucho tiempo . No salvavidas en alberca . Inconvenientes para el estacionamiento del auto, quedó encerrado . Pero sí regresaríamos.

Stayed 1 night in Aug 2024

2/10 Terrible

Vernen

Feb 1, 2023

Disliked: Staff & service, amenities

The rooms were clean. Didn’t like that there was no fridge or coffee pot in room and no dresser or table, used ironing board as a counter. Not much English was spoken and it serves was none existent for most of the time. Cleaning staff in the rooms where fantastic. Found that the staff waited on the Spanish speaking people and walked past us unless we actually called them over.

Stayed 21 nights in Jan 2023

2/10 Terrible

Gladys

Apr 14, 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Tuve problemas con el check in . Al parecer los adelantos que me pidieron para asegurar mi reservación no fueron aceptados (con tarjeta de crédito y transferencia bancaria). Me hicieron pasar un mal rato con mi familia ávida de irse a descansar. Finalmente aceptaron el pago de mi esposo y nos pusieron el brazalete de plástico.

Stayed 5 nights in Apr 2024

2/10 Terrible

Jose

Jul 7, 2023

Disliked: Staff & service, property conditions & facilities

the service is bad and if you don't have branded clothes they don't take good care of you

Stayed 3 nights in Jul 2023

6/10 Okay

stephen

Apr 15, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Chilis Pepper, a restaurant next door is excellent. We were unable to charge drinks and food to our room and needed to pay cash for orders we made out near the pool. Inconvenient, but not a deal breaker once we knew about it. There are several nightclubs across the street and the music was extremely loud until 4am on Friday and Saturday nights. It was so loud, it made sleeping for me impossible. My wife was able to sleep through it. However, I would not stay in the hotel again on a Friday or Saturday night.

Stayed 7 nights in Apr 2024

4/10 Poor

Jorge

Feb 18, 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Nos tocaron unas personas que a mi criterio muy pésimas de atención. La persona que estaba asignada a la limpieza de la segunda planta llegó varias veces a tamborear la puerta sin ningún sentido solo para asegurarse que si estábamos allí. En el check Out el muchacho peor súper desatento y de pésimo comportamiento.

Stayed 1 night in Feb 2024

2/10 Terrible

Patrick

May 15, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

TBH, I normally don't even write reviews, but I wanted to note for anyone reading: DO NOT STAY HERE! The pictures on Expedia are completely misleading, as is the rating. It is really not even a one-star hotel. Poor staff service, multiple unanswered phone calls to the front desk, a limited restaurant that is closed most of the day, no bar, limited beach access, unable to access Wi-Fi, malfunctioning TV remote, watching them dump mop water into the pool. On top of all that, we had a family emergency that shortened our stay, and the hotel would not refund any of portion of the stay that we mistakenly paid in advance. Expedia was zero help: They couldn't contact the facility either, and said they couldn't help. Don't know why they let the location list on the Expedia site knowing the Star Palace is essentially a sham rip-off. DO NOT STAY HERE!

Stayed 6 nights in Apr 2024

6/10 Okay

michael

Apr 15, 2024

Liked: Cleanliness, staff & service

Disliked: Room comfort

Motel 6 equivalent, not good for night sleepers

This stay was to witness eclipse totality, and the first 4 nights of the stay were about $300USD (Fri-Mon), While our last 2 nights were $100. Let me be perfectly clear, this hotel is a $50-100 night hotel MAX. It is Motel 6 quality. Had I not had to pay the price gouging for the event, the review would be 1 star higher. But at the price I paid, it fell far short of what I expected. Pros: Excellent staff, very friendly, property is very clean, there is alot of places within a 15 minute walk for shopping and dining. The pool area is nice, comfortable, and the beach is also very nice. Cons: 1) The nightlife in the Golden Zone is ridiculous, multiple loud "social clubs" that blare their music from 10pm to 4am, even if there is literally only 5 people in their pathetic club. Also lots of "cruisers" ie single men, driving the street with giant speakers in their podunk little trucks blaring music until 4am. This hotel might as well be a cardboard box for all it does to keep out the noise. 2) The dining options at the hotel are an absolute joke, and had I paid for the "all inclusive" I would have been livid. The morning Cafe is terrible, the poolside bar/kitchen opens at 11 or 12 or 1 depending on how the staff is feeling that day, the pizza oven is open depending on the one guys schedule (was closed Sunday while we were there) and again even though he starts working by 9am, he doesnt open until 1pm. All this is ridiculous, pool was crowded by 9-10am every day.....

Stayed 4 nights in Apr 2024

6/10 Okay

Rosa Ana

Sep 15, 2025

Liked: Cleanliness, staff & service, amenities

Muy buen internet en todas las instalaciones

Stayed 6 nights in Sep 2025

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Star Palace Hotel Reviews

Reviews

Good

8.2/10