Aparthotel

Hotel Santa Ana

Property class: 4

Choose dates to view prices

Close to Santafé Mall, Hotel Santa Ana provides dry cleaning/laundry services, a restaurant, and a snack bar/deli. Stay connected with free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry
The current price is ₩82,878
₩82,878 total
Oct 8 - Oct 9

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Classic Apartment, 1 Bedroom, Balcony, City View

A modern hotel room with a bed, a TV mounted on the wall, a balcony with a view of the city, and a potted plant.

Classic Apartment, 1 Bedroom, Balcony, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Studio, Balcony, City View

A bedroom with a bed, a desk, a chair, and built-in wardrobes.

Deluxe Studio, Balcony, City View

  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort House

A modern bedroom with a large bed, a desk, and a view of a mountain.

Comfort House

  • 5 bedrooms
  • Sleeps 10
  • 2 King Beds, 2 Double Beds and 1 Queen Bed

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About the neighborhood

Located in El Poblado, a neighborhood in Medellín, Hotel Santa Ana is near a metro station. Santafé Mall and El Tesoro Shopping Park are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Poblado Park and Lleras Park. Check out an event or a game at Atanasio Giradot Stadium, and consider making time for Pueblito Paisa, a top attraction not to be missed. Visit our Medellín travel guide
View more Aparthotels in Medellín
Map
calle 15 sur, #48-34, Medellín, ANTIOQUIA, 050022

What's nearby

  • A multi-level shopping mall with glass railings and a central glass elevator shaft.
    Santafé Mall
    13 min walk - 1.1 km
  • EAFIT University
    6 min walk - 0.6 km
  • Oviedo Shopping Center
    14 min walk - 1.3 km
  • Las Vegas Clinic
    17 min walk - 1.5 km
  • Golden Mile
    19 min walk - 1.6 km

Getting around

  • Ayura Station
    13 min walk
  • Jose Maria Cordova Intl. Airport (MDE)
    42 min drive

Restaurants

  • La Carpa Roja
    8 min walk
  • Cafe Tesla
    10 min walk
  • Starbucks
    14 min walk
  • La Grande Pizza
    4 min walk
  • Medellín Burger Company
    5 min walk

About this property

Hotel Santa Ana

  • Upscale aparthotel near Santafé Mall
  • Take advantage of dry cleaning/laundry services, a restaurant, and a snack bar/deli at Hotel Santa Ana. Stay connected with free in-room WiFi.
  • Other perks at this aparthotel include:
    • Cooked-to-order breakfast (surcharge), coworking spaces, and an elevator
    • A 24-hour front desk, local meal delivery service, and luggage storage
    • Tour/ticket assistance, concierge services, and a vending machine
  • Room features
  • All 56 individually furnished rooms boast thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and separate sitting areas.
  • Other conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • 45-inch Smart TVs with digital channels
    • Separate sitting areas, kitchenettes, and full-sized refrigerators/freezers

All inclusive details

  • All-inclusive room rates at Hotel Santa Ana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Kitchenette

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Dining

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: COP 20,000 for adults and COP 20,000 for children
  • A restaurant
  • Snack bar/deli

Bedrooms

  • Premium bedding
  • Select Comfort mattress

Bathroom

  • 1 detached private bathroom
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 45-inch smart TV with digital channels

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Coworking space

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Pets stay free
  • Service animals exempt from fees
  • Deposit: COP 50,000 per stay

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 on-site accessible parking spaces
  • Elevator (59 inch wide door)
  • Front entrance ramp
  • Smooth flooring in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Designated smoking areas (fines apply)

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Electrical adapters
  • Free bottled water
  • Free local calls
  • Housekeeping (on request)
  • Luggage storage
  • Meal delivery service
  • Phone
  • Restaurant dining guides
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Near a hospital
  • Near a metro station
  • Near an outlet shopping mall

Things to do

  • Casino nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 56 units
  • Housekeeping (on request)
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 20000 for adults and COP 20000 for children
  • Pet deposit: COP 50000 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 11919

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Frequently asked questions

Is Hotel Santa Ana pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of COP 50000 per stay. Service animals are exempt from fees.

How much does it cost to stay at Hotel Santa Ana?

As of Oct 6, 2026, prices found for a 1-night stay for 2 adults at Hotel Santa Ana on Oct 8, 2026 start from ₩82,878, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Hotel Santa Ana?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Santa Ana?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Hotel Santa Ana?

Some rate plans available at this property are all-inclusive.

Where is Hotel Santa Ana located?

Located in El Poblado, this aparthotel is within a 15-minute walk of EAFIT University and Santafé Mall. La Frontera Park and Oviedo Shopping Center are also within 15 minutes. Ayura Station is 13 minutes by foot and Aguacatala Station is 14 minutes.

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Reviews

Hotel Santa Ana Reviews

9.0

Wonderful

9.2

Cleanliness

8.2

Amenities

8.6

Property conditions & facilities
Rating 10 - Excellent. 29 out of 46 reviews
Rating 8 - Good. 12 out of 46 reviews
Rating 6 - Okay. 3 out of 46 reviews
Rating 4 - Poor. 2 out of 46 reviews
Rating 2 - Terrible. 0 out of 46 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Super great and friendly service. Great breakfasts and with excelente custimer service. With kitchens.
Stayed 8 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great service, staff and food options very inexpensive.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
I stay here as a solo traveler. The customer service and food was great.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
The apartment was clean and the place was well-presented; the breakfast was just average, but the downside is that dogs are allowed, which isn't good for people with allergies.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and comfortable. Close to public transportation. Great food with lots of choices. Great staff and service.
Stayed 5 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness, check-in, communication
The staff were very friendly however, the hotel let in a lot of traffic noise, and unfortunately the cafe/restaurant was only open until 3. I did not see a spa anywhere on the premises. The food came in very large portions so you may want to share. It was delicious!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
This was a cute quaint property. The unit was near stores, mall and transportation. The unit was clean and had all accomodations needed for the stay. The AC in the bedroom did work well enough to keep the entire apt cold as being from the states is a requirement for us. Loved that there was a patio on the unit. I loved sitting there and watching people and traffic.. All the young men at the front desk were so nice, Handsome and tried there best to speak english with me since i do not speak spanish. I loved this property and i would definetely stay again
Stayed 6 nights in Dec 2025
Verified review

4/10 Poor

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities, communication
Staff was nice and courteous. The room was as advertise, except that the bed was hard as the floor, no TV in the bedroom, and WiFi was sporadic at best. Biggest issue I experienced, I had to check out 4 days earlier than plan, but the Hotel refuse to issue a credit back to my credit card, after going back and fore with hotel management I was reimburse 2 days worth in cash, I was adviced by the front desk this was done in good faith by managment. There were absolutely no signs, and no explanation of this policy when checking in. Basically they robbed me!!!
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great service and great food and super clean with great location.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great location, superb staff and service and great breakfasts and food options.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Price was excellent and they gave me a free breakfast. Which was pretty good for the total money spent. It’s safe and the location is pretty good in El Poblado.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Clean rooms, the staff working there is excellent very helpful
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Fresh and delicious breakfasts.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay, ver nice staff and friendly
Stayed 9 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff are super friendly. Area around hotel is very nice and clean. Would recommend to anyone looking for a good place to stay in Medellin.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great simple kitchen. Great service. Delicious local breakfasts.
Stayed 9 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, communication
Safe place and clean. All the staff were very nice!!!
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment itself is comfortable & the balcony view is amazing. Staff are all welcoming & very attentive to my needs.
Stayed 8 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Great location Stay in Medellin.

We made a good choice staying at this hotel, it was clean and housekeeping at your preference. We had hot water and a the air conditioner was in great shape. The location is perfect because it is in between el Poblado and Laureles. The rate was also excellent even in spite of it being high season. I would definitely stay here again.
Stayed 10 nights in Aug 2025
Verified review

6/10 Okay

They pre-assign security codes for hotel room doors. This is unsafe and unsecure as anyone working at the hotel or gets access to your code can come into your room. My sunglasses and shower gel were stolen by an unidentified person who entered my room at 2:06am.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Me encanta el hotel. Limpió, tiene cocina, lavandería, sala, comedor. El personal muy muy muy amable. La ubicación perfecta. Siempre volveremos
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
10/10 volvería todos muy amables !
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Liked: Check-in
Disliked: Communication, listing accuracy
No suelo dejar reseñas cuando mi estancia es agradable o aceptable pero esto no lo es, la habitacion si uno no lo pide no la limpian, el servicio al cliente es pesimo, la cama super dura, era mejor dormir en el suelo y lo peor habian cucarachas en mi habitacion Le comunique mis inquietudes a la recepcion y solo limpiaron la habitacion. No me ofrecieron ni tan siquiera un cambio de habitacion Por otra parte el personal del restaurante es muy amable pero en cuestion de bebidas no hay variedad o "se termino"
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
El check in fue fácil y cordial, la limpieza me gustó y el precio es muy bueno teniendo en cuenta la ubicación y el tamaño del apartamento. Mejoraría un poco lo del agua caliente en el lavamanos, sobre todo al momento de afeitarse y también un colchón un poco más blandito 😬 aunque ya eso es cuestión de gusto.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great stay
Stayed 3 nights in Jun 2026