"After my flight was cancelled due to the owuas strike at the Kuwait airport, I messaged the staff on both Expedia and WhatsApp as I had limited service and they never responded. Because of that they gave my wife a hard time checking in as I originally booked just under my name. Luckily another staff member had common sense. The bar staff in the lobby helped other guests before us despite us sitting down first and waiting for menus. The breakfast staff was phenomenal as always and are probably the only reason we would come back. I have one more trip in 10 days, I hope it goes better. Room was nice, hotel is super clean."