"Upon arriving at the property, I was disappointed to see that the front lobby area was pretty rundown old, looking like it had not been updated in quite some time.
Upon check-in, the staff was really good and efficient.
Our room was very clean. I am very picky about cleanliness in a hotel room, but this room was very clean. We had a room with two full-size beds. The beds were very comfortable.
Eight out of 10 staff were great when it came to customer service being friendly and accommodating. One of the girls that I dealt with at the counter was very abrupt and not very friendly.
The elevators were out for a considerable amount of time. My husband has mobility issues along with Alzheimer’s/Vascular dementia. We had to walk down a flight of stairs and then one of the managers used a desk chair to push him from that floor down. It was very upsetting for him that kind of thing triggers behaviors, and somebody with memory issues. This also caused us to be late for the doctors appointments that we came for from Costa Rica. I felt very bad for the manager that helped us cause I’m sure it was hard on her back to push a share that far around a hotel I do realize we book this through Expedia, but I thought there should been some kind of compensation. We were given 2 breakfast to compensate for that. The sausage was greedy and terrible. The pancake batter was so thin it made terrible waffles."
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