프레지덴셜 스위트 (Duomo view) | 객실에서 보이는 전망

업타운 팰리스 여행 후기

4 out of 5
업타운 팰리스
Via Santa Sofia N.10, Milan, MI

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1007개 이용 후기 중 539개" "
평점 8 - 좋아요. 1007개 이용 후기 중 304개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 81개" "
평점 4 - 별로예요. 1007개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 49개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
방음에 대한 개선이 필요하다.
방음이 좋지 않아서 야간에 도로에서 차가 다니는 소리가 크게 들린다. 이로 인해서 잠을 자기가 불편하다.
2023년 9월에 4박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2023년 9월 15일
Dear Anonymous, Thank you for taking the time to convey your comments regarding your recent experience with us. Let me take this opportunity to apologize for the inconveniences you have experience during your stay. Rest assured that these issues will be looked into. We appreciate your feedback as this is our best resource for improving guest services. Thank you for staying with us and we all hope to have an opportunity to serve you again.Kindest Regards

10/10 - 훌륭해요

international

2022년 2월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2022년 2월 23일
Dear international, Thank you for staying at Uptown Palace and for your top score review Hope to welcome you back! Warmest Regards

8/10 - 좋아요

Sanggyun

2021년 9월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2021년 9월 27일
Dear Sanggyun, Thank you for staying at Uptown Palace and for your score. Hope to welcome you during your future trip to Milano Best Regards

10/10 - 훌륭해요

HUSSAIN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The parking is near the property but it was not easy to get there
2024년 5월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 5월 22일
Dear Hussain, Thank you for your recent stay at Uptown Palace and for your feedbackWe look forward to welcome you back Kindest Regards

8/10 - 좋아요

Morris

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel enjoyed our stay
2024년 5월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 5월 21일
Dear Morris, Thank you so much for your kind words.We are really happy to read you enjoy your stay with us.Hope to welcome you back soon!Kindest Regards

10/10 - 훌륭해요

Adriana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it!
2024년 5월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 5월 16일
Dear Adriana, Thank you so much your kind words. We appreciate you love our hotel.Looking forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Tracey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it perfect location
2024년 4월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 5월 4일
Dear Tracey, Thank you so much for your great feedback. Hope to welcome you back during your future trip to MilanoKindest Regards

4/10 - 별로예요

JORGE A. FLORES

좋아요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 5월 4일
Dear Jorge A Flores,We are sorry to hear your stay was not up your satisfaction. Please feel free to reach out to us to provide us some feedback for us to improve your stay next time.Kindest Regards

10/10 - 훌륭해요

Ron

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was attractive, well maintained, and the staff was amazing. From the front desk, to the bellman, the manager, and the breakfast host and staff, and housekeeping, I never had a more accommodating and helpful staff.
2024년 4월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 5월 23일
Dear Ron, We are delighted you spent a wonderful time at Uptown Palace and for us, it has been a real pleasure to give you a perfect treat. Our team is always happy to receive such a great feedback.Looking forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Neil

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great. Walkable to Duomo & other famous sites. Staff was very helpful & friendly. Room was spacious and very clean. Totally would recommend to everyone.
2024년 4월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 5월 23일
Dear Neil,Thank you very much for your nice review.We are very happy that you enjoyed your stay and appreciated the accommodation assigned.Your beautiful comment regarding our staff is the best compliment we can receive and we are pleased to relay it to the entire team!We are already looking forward to welcoming you back soon!Kindest Regards

8/10 - 좋아요

David Nevill

2024년 4월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 5월 21일
Dear David, Thank you so much for your recent stay at Uptown Palace and for your positive review. Looking forward to welcome you back Kindest Regards

10/10 - 훌륭해요

Anabel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Good service and room
2024년 4월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 5월 2일
Dear Anabel, Thank you so much for your recent stay at Uptown Palace and for your feedback. We are really happy to read that you enjoy our room and service.We look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Carlos

2024년 4월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 5월 21일
Dear Carlos, Thank you for your recent stay at Uptown Palace and for your positive feedbackWe look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Nigel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was spotlessly clean, lovely helpful staff, very comfortable rooms and located in an ideal position to walk to all the high spots of Milan. It is located equidistantly between the Duomo in the centre and the Navigli (canal district) where there is a huge number of restaurants. All in all, a great stay.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Neil

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location. Very clean & well kept. No complaints here.
2024년 4월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 5월 4일
Dear Meil,We are delighted you spent a wonderful time at Uptown Palace and for us, it has been a real pleasure to give you a perfect treat. Our team is always happy to receive such a great feedback.Hope to welcome you back soon!Kindest Regards

10/10 - 훌륭해요

Eva

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable room, a yummy breakfast, and incredibly friendly and helpful staff.
2024년 4월에 4박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 15일
Dear Eva, Thank you for staying at Uptown Palace and for sharing your experience.It was good to read that you enjoyed breakfast and appreciate our friendly staff. We look forward to welcoming you back in the near future. Kindest Regards

10/10 - 훌륭해요

ABDULRAHMAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel in a quite area, every popular location was walkable
2024년 4월에 7박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 15일
Dear Abdulrahman,Thank you for your nice review.We are very happy that you enjoyed your stay with us and appreciated our location and our services.We really hope to have the pleasure of welcoming you back soon!Kindest Regards

10/10 - 훌륭해요

Glen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Uptown Palace was quiet, comfortable and fairly convenient to transportation options. The staff were extremely helpful and very courteous. The breakfast was fresh and tasty with lots of options. We had a wonderful stay!
2024년 4월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 15일
Dear Glen,Thank you for taking the time to share with us your valuable comments following your recent stay at Uptown Palace.We are pleased that you found the location convenient and you appreciate our breakfast buffet.We look forward to welcoming you back to the hotel in the near future.Kindest Regards

10/10 - 훌륭해요

Alanna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 15일
Derar Alanna, Thank you for you recent stay at Uptown Palace and for your top score review. We look forward to welcome you back during your future trip to Milano Kindest Regards

10/10 - 훌륭해요

Rafael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, quiet street, very safe, and near Crocetta Metro Station, making it easy to move to almost everywhere in the city center
2024년 4월에 5박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 13일
Dear Rafael, We are delighted you spent a wonderful time at Uptown Palace Hotel and for us, it has been a real pleasure to give you a perfect treat. Our team is always happy to receive such a great feedback.Hope to welcome you back soon!Kindest Regards

8/10 - 좋아요

joey

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice and the staff was friendly. They made sure we had help taking our bags up to our room. The location is close to a metro which is a popular way to travel in milan but also walking distance from the Duomo cathedral and the high shops in the gallery. There is a near by Tram stop that can take you back from the shops which is nice and there a convenient store close by too. I enjoyed my stay and would recommend the hotel to fellow travelers
2024년 4월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 13일
Dear joey,Thank you very much for your beautiful review.We are very happy that you enjoyed your stay with us and also honored to read such a positive feedback regarding our property and especially regarding our service, as we have always been focused on delivering the best customer service possible at all levels and in all departments.We are already looking forward to welcoming you back soon!Kindest Regards

10/10 - 훌륭해요

Pedro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean and the staff was very kind
2024년 4월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 9일
Dear Pedro,Thank you for your nice review.We are very happy that you enjoyed your stay with us and appreciated our cleanliness.Your beautiful comment regarding our staff is the best compliment we can receive We really hope to have the pleasure of welcoming you back soon!Kindest Regards

8/10 - 좋아요

Luka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the location. I disliked the bathrooms, as they were not sufficiently cleaned (soap scum on the sink).
2024년 3월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 9일
Dear Luka, Thank you very much for your review.We are happy that you enjoyed your stay with us in the center of Milano.We thank you also for your feedback about our bathroom; since cleanliness is one our main priority we will share with our housekeeping department in order to improve our serviceHope to welcome you during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Sara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. Great location
2024년 3월에 8박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 8일
Dear Sara, Thank you so much for your recent visit at Uptown Palace and for your great feedback. We are really happy to read that you appreciate our location and cleanlinessWe look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel. Only 10 to 15 mins walk to Duomo. Friendly staff.
2024년 4월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 8일
Dear Jamie, I am really delighted to read your comments and that you enjoy staying at the hotel in particular you find the team very friendly and the location central We look forward to welcoming you back at Uptown Palace soon. Thank YouKindest Regards

2/10 - 너무 별로예요

Taina

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
I requested a hotel upgrade, and the staff simply answered "NO" without explanation, followed by a snarky smile. He was very sarcastic and disrespectful in front of others. Not only that, but the air conditioning wasn't working, so we had to sleep with the window open to cool the room.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Luis 님, New York City

2024년 4월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 5월 2일
Dear Luis, Thank you so much for your recent stay at Uptown Palace and for your feedbackLooking forward to welcome you back soonKindest Regards

8/10 - 좋아요

Amelie 님, Grünberg

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 9일
Dear Amelie,Thank you for your stay at Uptown Palace and for yuor positive feedbackHope to welcome you back soonKindest Regards

10/10 - 훌륭해요

Can

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Eine sehr schlichtes und schönes Hotel.
2024년 3월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 2일
Dear Can, Thank you so much for staying at Uptown Palace and for your positive feedbackWe hope to welcome you back during your future trip to MilanoKindest Regards

2/10 - 너무 별로예요

Shuchi

아이를 동반한 가족 여행
Very inconsiderate.
2024년 3월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 9일
Dear Shuchi,We are so sorry you were unable to stay with us. Unfortunately when you book via a third party, reservations may be non-amendable and non-refundable. Please do reach out to either us directly if you have any more questions regarding this or Expedia who can give you more information on their booking regulations. Hope we have the chance to welcome you in the near future,Kind Regards,Alice Carnevali

10/10 - 훌륭해요

Alejandro 님, Madrid

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Personal muy amable
2024년 3월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 9일
Dear Alejandro,We are delighted you spent a wonderful time at Uptown Palace and for us, it has been a real pleasure to give you a perfect treat. Our team is always happy to receive such a great feedback.Looking forward to welcome you back during your future trip to Milano

8/10 - 좋아요

Yokoishi

2024년 3월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 15일
Dear Yokoishi, Thank you for your recent stay at Uptown Palace and for your positive feedback. We look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Armando Azael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente!
2024년 3월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 3월 18일
Dear Armando Azael, Thank you for recent stay at Uptown Palace and for your super positive feedback. We look forward to welcome you during your future trip to MilanoKindest Regards

8/10 - 좋아요

Hend

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’m planning a long stay at this property in the summer so I wanted to check it out for a night. It’s a beautiful, newly renovated hotel. The rooms are lovely, the furniture and bathroom modern and clean. The rooms are a bit small but that’s the standard in Europe. The only downside was the shower - it felt slippery when I stood inside to shower. There was also a faint sewage smell in the hallway. I alerted the staff and they took care of it. If you manage to get a good price then I definitely recommend this hotel.
2024년 3월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 3월 18일
Dear Hend,Thank you very much for your beautiful review.We are very happy that you enjoyed your stay with us and also honored to read such a positive feedback regarding our property and especially regarding our service, as we have always been focused on delivering the best customer service possible at all levels and in all departments.Thank you also for your suggestions that are very important for us to improve our quality standard.We are already looking forward to welcoming you back soon!Kindest Regards

10/10 - 훌륭해요

Ángeles

2024년 3월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 4월 9일
Dear Angeles, Thank you for your recent stay at Uptown Palce and for your top score feedback. We look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Letha Gale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every staff member was personal and very helpful !
2024년 3월에 7박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 3월 12일
Dear Letha Gale,It’s a great pleasure to read your satisfaction about the services and attitude of the staff provided during your stay. We can’t thank you enough for your recommendation and look forward to your next trip in the near future.Kindest Regards

10/10 - 훌륭해요

Eduardo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 3월 27일
Dear EduardoThank you so much for your recent stay at Uptown Palace and for your top score review. We look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

Leon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy walking distance to Cathedral 10-15mins
2024년 3월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 3월 6일
Dear Leon, Thank you fso much for your recent stay at Uptown Palace and for your top score review.We are happy that you appreciate our central location. Hope to see you soon!Kindest Regards

10/10 - 훌륭해요

Orit

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very good hotel excellent service and good location next to javitz centre
2024년 2월에 4박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 26일
Dear Orit, Thank you for staying at Uptown Palace and for your positive feedback. We are happy to read you enjoy our servce and central location.Looking forward to welcome you backKindest Regards

10/10 - 훌륭해요

Murat

2024년 2월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 3월 23일
Dear Murat, Thank you for yoru recent stay at Uptown Palace and for your top score review. Hope to see you soon!Kindest Regards

8/10 - 좋아요

Feras 님, Jeddah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location
2024년 2월에 4박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 14일
Dear Feras, Thank you so much for staying at Uptown Palace and for your positive feedbackWe are happy to read that you appreciate our location ad we look forward to welcome you during your future trip to MilanoKindest Regards

8/10 - 좋아요

Emmanuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bon séjour près du Duomo
Séjour d’affaire au cœur de Milan
2024년 2월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 13일
Dear Emmanuel, Thank you for your recent stay at Uptown Palace and for your positive feedbackLooking forward to welcome you back Kindest Regards

10/10 - 훌륭해요

실제 이용하신 고객

9/10
Room was very clean, hotel was spotless, wonderful staff always smiling and helpful. Good location, very close to metro staion, supermarket and pharmacy. Breakfast was good with a nice selection of croissants. Very glad to have stayed at this hotel and would definately recommend it to others.
2024년 2월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 13일
Dear Anonymous,We are really delighted to read your comments and that you enjoy staying at Uptown Palace in particular you find the team very welcoming and the breakfast very good. We look forward to welcoming you back to the hotel soon. Thank You

10/10 - 훌륭해요

SHAWN

2024년 2월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 13일
Dear Shawn, Thank you so much for your recent stay at Uptown Palace and for your top score review. We look forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 12일
Dear Anonymous, Thank you so much for staying at Uptown Palace and for your positive feedback.Looking forward to welcome you back during your future trip to MilanoKindest Regards

10/10 - 훌륭해요

giuseppe

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
accoglienza cortesia efficienza
2024년 2월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 12일
Gentile giuseppe, La ringraziamo per il Suo gentile commento che ci fa molto piacere e non vediamo l'ora di dare nuovamente il benvenuto!Un cordiale saluto

10/10 - 훌륭해요

Harmit

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good hotel, but there was a lot of construction around the hotel and at night, you can hear the ambulance passing and loud noises
2024년 2월에 1박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 12일
Dear Harmit, Thank you so much for your stay at Uptown Palace and for your sincere feedback. Looking forward to welcome you back once the new underground line will be open.Kindest Regards

8/10 - 좋아요

FIDEL EDUARDO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buena opción
Todo muy bien
2024년 2월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 8일
Dear Fidel Eduardo, Thank you so much for your stay at Uptown Palace and for your positive feedback. We look forward to welcome you back soon!Kindest Regardrs

6/10 - 괜찮아요

CAROLINE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were okay, really could do with a freshen up. The bed wasn't comfortable, but better than other places I have stayed in Italy. The pizza was not nice at all, overcooked and bar drinks are quite expensive. Location didn't seem the best, like no nice restaurants around the area at all and a faff to get anywhere by public transport. Taps in the downstairs toilets were cold, when I used them before we left. Staff were helpful and we left our luggage on our last day when we went to the spa. This was definitely not as good as other 4 star places, I have been to some 3 star which are much better in fact and the room was very small.
2024년 1월에 2박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 6일
Dear Caroline,Thank you for your recent stay at Uptown Palace and for your candid feedback.We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our friendly service, but we are disappointed to hear that we could have done more for you and We will share your feedback with our team Hope to welcome you back during your future trip to MilanoKindest Regards

8/10 - 좋아요

Al Mohanned

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Alice Carnevali - Operation Manager 님, 2024년 2월 6일
Dear Mr Al Mohanned, Thank you so much for your recent stay at Uptown Palace and for your positive review. We look forward to welcome you back during your future trip to MilanoKindest Regards