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Sandcastles Beach Resort

3.5 star property
Sandcastles Beach Resort offers a perfect family-friendly escape where guests can spend their days relaxing on the beach or enjoying fun activities in the sunshine

Choose dates to view prices

Travelers find a complete vacation experience at Sandcastles Beach Resort with its convenient beach bar, variety of fitness classes, and spa treatments for relaxation. The resort caters to families with a playground and outdoor pool, while in-room WiFi keeps everyone connected.

Reviews

5.6 out of 10

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Studio, Kitchen

In-room safe, soundproofing, iron/ironing board, free WiFi

Studio, Kitchen

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
  • 557 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Room, 1 Bedroom, Kitchen

In-room safe, soundproofing, iron/ironing board, free WiFi

Basic Room, 1 Bedroom, Kitchen

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
  • 102 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Bedrooms, Kitchen

In-room safe, soundproofing, iron/ironing board, free WiFi

Room, 2 Bedrooms, Kitchen

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
  • 121 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room, 1 Queen Bed, Kitchen

Basic Room, 1 Queen Bed, Kitchen | In-room safe, soundproofing, iron/ironing board, free WiFi

Basic Room, 1 Queen Bed, Kitchen

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Apartment

In-room safe, soundproofing, iron/ironing board, free WiFi

Comfort Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
  • 836 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Studio

Comfort Studio | In-room safe, soundproofing, iron/ironing board, free WiFi

Comfort Studio

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
  • 93 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Apartment, Kitchen

Economy Apartment, Kitchen | In-room safe, soundproofing, iron/ironing board, free WiFi

Economy Apartment, Kitchen

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Apartment, 1 Bedroom

Comfort Apartment, 1 Bedroom | In-room safe, soundproofing, iron/ironing board, free WiFi

Comfort Apartment, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Apartment

In-room safe, soundproofing, iron/ironing board, free WiFi

Comfort Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Flat-screen TV
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in Ocho Rios, Sandcastles Beach Resort is on a private beach. Dunn's River Falls and Turtle River Park reflect the area's natural beauty and area attractions include Reggae Xplosion Museum and Shaw Park Botanical Gardens. Traveling with kids? Consider Jamaican Bobsled Rollercoaster and Prospect Plantation. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and ecotours nearby. Visit our Ocho Rios travel guide
View more Resorts in Ocho Rios
Map
Main Street, Ocho Rios, St. Ann

What's nearby

  • Pond turtle on a log. Gilchrist Blue Springs State Park, Florida, US
    Turtle River Park
    1 min walk - 0.1 km
  • Ocho Rios At Dawn
    Turtle Beach
    3 min walk - 0.3 km
  • Island Village
    3 min walk - 0.3 km
  • Ocho Rios Craft Market
    7 min walk - 0.6 km
  • Ocho Rios Fort
    15 min walk - 1.3 km

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ)
    100 min drive

Restaurants

  • Boulangerie
    11 min walk
  • KFC
    2 min walk
  • MOMO @ Moon Palace Jamaica Grande
    8 min walk
  • Mother`s
    12 min walk
  • Jimmy Buffett's Margaritaville (Ocho Rios)
    5 min walk

About this property

Sandcastles Beach Resort

Family-friendly resort near Dunn's River Falls
Consider a stay at Sandcastles Beach Resort and take advantage of a beach bar, a terrace, and a garden. Active travelers can enjoy fitness classes at this resort. Treat yourself to a Swedish massage or a manicure/pedicure at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Limo/town car service, full breakfast (surcharge), and an outdoor tennis court
  • Supervised childcare (surcharge), massage treatment rooms, and concierge services
Room features
All guestrooms at Sandcastles Beach Resort include thoughtful touches such as air conditioning and separate sitting areas, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies, separate sitting areas, and separate dining areas

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:00 AM to 9:00 AM for a fee: USD 10 to 20 per person
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Family friendly

  • Babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • On a private beach
  • Picnic area
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms
  • Swedish massages
  • Thai massages

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 5:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 30 per accommodation, per stay
  • Service fee: 10 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 10 to 20 per person
  • Airport shuttle fee: USD 170.00 per vehicle (roundtrip)
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Guests under 16 years old are not allowed in the spa

Property is also known as

Sandcastles Ocho Rios Condo
SandCastles Resort
SandCastles Ocho Rios
Sandcastles Resort Jamaica
Sand Castles Resort Jamaica/Ocho Rios
Sand Castles Ocho Rios
Sand Castles Hotel Ocho Rios
SandCastles Ocho Rios Hotel
SandCastles Hotel
Sandcastles Beach Resort Ocho Rios
Sandcastles Beach Ocho Rios
Sandcastles Resort Ocho Rios
Sandcastles Beach Resort Resort
Sandcastles Beach Resort Ocho Rios
Sandcastles Beach Resort Resort Ocho Rios

Frequently asked questions

Does Sandcastles Beach Resort have a pool?

Yes, this property has an outdoor pool.

Is Sandcastles Beach Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Sandcastles Beach Resort?

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. After-hours check-in is not available.

What time is check-out at Sandcastles Beach Resort?

Check-out is at 11:00 AM.

Does Sandcastles Beach Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 170.00 per vehicle applies.

Where is Sandcastles Beach Resort located?

This family-friendly Ocho Rios resort is steps from Turtle River Park and Taj Mahal Mall. Dunn's River Falls is 2.2 mi (3.5 km) away.

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Reviews

Sandcastles Beach Resort Reviews

5.6

6.0

Cleanliness

8.4

Location

5.8

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 9 out of 56 reviews
Rating 8 - Good. 14 out of 56 reviews
Rating 6 - Okay. 5 out of 56 reviews
Rating 4 - Poor. 10 out of 56 reviews
Rating 2 - Terrible. 18 out of 56 reviews

Reviews

8/10 Good

Kai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are like private apartments, convenient for a short stay. Very clean and friendly staff members. The professionalism was great.
Stayed 3 nights in Jul 2025

10/10 Excellent

Berchum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our apartment was clean and nice 👌 fully equipped. I would definitely stay there again. I also liked how everything outside are in close proximity to the property.
Stayed 4 nights in Jul 2024

8/10 Good

Ellen

Liked: Cleanliness, amenities
It was a nice quiet and great location property. The apartment had issues: The stove only had 1 of 4 burners that worked call for maintenance and the guy had no clue as to how to fix it and he never came back. There was a leak from under the wall to the next unit. The balcony was rusty and the doors were very worn and hard to close. Front desk service needs work, training or a means of ingo that connects with the online reservation portal. Expedia did not give me the owners name or apartment number when I booked. The property had to research an available unit for me. The cleaning representative that I had was very friendly and made sure I got items of linen and help for the unfixable stove.
Stayed 5 nights in Mar 2025

2/10 Terrible

Lakisha

Disliked: Cleanliness, staff & service, amenities
This place should not be listed on any booking site. Only as air b & b’s. I picked this place because of the location and amenities, Ocean front with a stove and close to bars and restaurants. Unfortunately I was not able to check in at the location. This place is not a resort! No computer and no way to contact or locate your reservation. This information should be listed and noted by Expedia prior to my arrival,So I was stranded in Jamaica on my birthday, out of the country, with no where to stay. An Expedia representative did assist me, in finding a new location. I was so anxious I agreed to the first location. Which meant I didn’t get the stove, beach front, and location to certain restaurants that I had planned my trip around. Did I mention it was my birthday. Ok. I did contact sandcastle the day before to let them know my flight arrives at 5pm, so I wanted to know how to check in. He said, “as long as you’re here by 10pm, you should be fine.”I arrived around 9:40pm. And yes, the young lady at the desk left at 10pm. Which meant I had to go find somewhere else to stay. I ended up staying at Sago Palm, which was a really nice hotel. To this day, 1/28/25, I still haven’t heard anything from sandcastle 6 days after my check in date. I am doing everything in my power to remove this place as a resort location. This should be illegal, it’s definitely scam likely! I’m not saying your experience will be the same, just make sure you get an exact address before you head to Jamaica.
Stayed 4 nights in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the friendly staff and the convenient location, was right on the beach
Stayed 4 nights in Mar 2023

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Everything at Sandcastles was good Expedia make the check in experience terrible but that is not on the resort.
Stayed 2 nights in Mar 2025

2/10 Terrible

Cordania

Disliked: Cleanliness, property conditions & facilities, room comfort

Bad experience

I did not get the room i paid for, i paid more for a 1 bedroom and got a studio. The shower didnt work properly, the toilet didnt work properly, the wifi didnt work and there was no microwave which i need with a toddler. The staff was friendly and helpful The outdoor property was nicely kept
Stayed 2 nights in Jul 2025

10/10 Excellent

loraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean quiet
Stayed 3 nights in Sep 2023

4/10 Poor

Marjorie

Disliked: Staff & service
The property is convenient to shopping. Housekeeping was unimpressive
Stayed 4 nights in Jul 2023

10/10 Excellent

Yvonne

Quiet, however, since there are no elevators, help with our suitcases would be nice
Stayed 7 nights in Jul 2023

4/10 Poor

Garnett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at sandcastle in the pass and it was wonderful The property is too old and dirty, mold in bathroom ceiling and dirt by the window. I stayed in A6 , really needs upgrade and redo.
Stayed 4 nights in Oct 2023

2/10 Terrible

yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
This place has gone downhill. Should've listened to the transportation driver who shared horror stories from other guests who stayed here.

10/10 Excellent

Sadian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, didn't like that my room didn't have a bigger couch or a sleeper couch
Stayed 7 nights in Aug 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Friendly staff, filthy room all over.

The front desk staff was great. The room was the most disgusting room I had ever seen. I left the hotel after 1 hour and checked into another hotel. I could not breathe with the bleach scent and definitely did not want my skin to tough anywhere in that room.

6/10 Okay

Coralee

Liked: Property conditions & facilities
Disliked: Staff & service
No one knows what is going on. Check in was a nightmare. They didn’t have enough towels and wash clothes in the room.
Stayed 2 nights in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Wouldn’t recommend. Beat up and poor quality. service is even worse. A lot of issues to get on the beach even though it’s right next door. Stay away
Stayed 2 nights in Aug 2023

2/10 Terrible

Paula

Disliked: Property conditions & facilities
There was no hot water in the unit. No water coming out of the hot water spigot. Mildew on walls in the unit. I was unable to shower and no staff on site up to noon time to fix the problem.
Stayed 2 nights in Apr 2024

2/10 Terrible

yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities
They do not answer calls nor text messages. No housekeeping services at all. Mold on the bathroom ceiling and sink. Missing lightbulbs in every room. Front desk sends messages also withoutaresponse. I will never return.

4/10 Poor

RICHARD

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unable to get any assistance with any needs. Staff was not friendly Needed toilet paper and was told manager would send someone. No one ever came. We had to get t paper from our family member who was staying there. Unacceptable. They never removed dirty towels daily even though we were told they would. Staff not friendly
Stayed 4 nights in Feb 2023

4/10 Poor

Eartha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the property 11/24 - 27. I have not seen a housekeeper in those 4 days. I had to live with the garbage and dirty linnen. Thank G-d i was alone. The backdoor and windows were closed BUT NOT LOCKED! I didn't realize untill the next day that it was a sliding door. The apartment is on the ground floor. Anyone could have opened the door and window and enter the apartment while i was asleep on Friday night. That is unacceptable!
Stayed 3 nights in Nov 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They over booked the place when I got there the receptionist ask for my name and after that she simply told me there’s no reservation for. I then called the booking number several time before I get a text saying “ I’m driving will contact the front desk” Approximately 47 minutes later I was then told by the front desk that my reservation has been moved to another hotel. When I drove over to the new hotel I was then told that there’s no rooms available except for one night stay at another hotel. I booked for Two night stay at a decent location and after an extensive wait time to be checked in I was offer 1 night stay at a location which didn’t seems safe in my opinion. I requested a refund on the 27th December 2024 and still haven’t been contacted by anyone
Stayed 2 nights in Dec 2024

2/10 Terrible

CANUTE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE CHECK IN AND OUT PROCEDURE WAS AWFUL; THE ROOM WAS DIRTY,HARDLY ANY LIGHT IN THE ROOM, BULBS MISSING. ITEMS MISSINGFROM THE KICHEN THE WOMAN MANAGER AND FRONT DESK STAFF TELL LIES, THERE SHOU'LD BE IN PRISON. THE ROOM IS NOT FIT FOIR A DOG. TRAVELOCITY WI LL GET A BAD REVIEW BECAUSE OF THIS SO CALL HOTEL, VERY NASTY. THE WAS NOT EQUIPT AS ADVERTISED. THE JAMAICA GOVERNMENT SHOULD CLOSED DOWN THIS DIRTY PLACE. I AM TALKING TO MY LAWYER ABOUT REPORTINGF THE MANAGER AND STAFF TO LOCAL GLEANER NEWS PAPER. NO STANDBY GENERATOR, I HAD TOI CUT MY STAY SHORT, I LOST MONEY THE PLACE IS NO GOOD. I WOULD NEVER RECOMMEND THIS PROPERTY TO ANYONE. TRAVELOCI TY SHOULD DROP THEM, BAD REVIEW REGARDS CANUTE SIMPSON

4/10 Poor

Jheanell

Disliked: Cleanliness, property conditions & facilities
Sandcastles is in a great location and is a good property if you are looking for something outside of the typical marble resort. The security staff and gate staff were wonderful and personable. The unit we stayed in was awful (some are privately owned and rented, some are owned and rented by the resort. I don't know which one ours was). The kitchen was terrible, very little in the way of cookware and some of the dishes were cracked and broken. There were no glasses available , just plastic that had seen better days. Not even a sharp knife or pair of scissors available. The twin beds only had a sheet, I had to use one of our towels to cover my kids. This was extra annoying as we only got a couple of towels to begin with, which were never replaced because the room was never cleaned. We requested bath mats but they never came. This property has so much potential, it's too bad that our experience was in apartment D7.
Stayed 3 nights in Feb 2024

2/10 Terrible

Cecelia

Disliked: Staff & service, amenities, property conditions & facilities
When we arrived at Sandcastle Resort in the evening, we couldn’t see the property well as it was dark. However, in the morning when i opened the curtains, I realized we hadn’t gotten the ocean view room that we booked, instead, we had a view of the parking lot. I spoke with the young woman at the desk and was told she would have to contact the owner and let the owner know the situation and then call us back; she never called back and the owner never called. When we returned to the desk and asked again about our room (no one at the desk answered our calls), we were told the owner didn’t have any ocean view rooms available. I asked it another owner had an ocean view room and what could be done to remedy the situation; I was told there was nothing they could do. On the third day, we asked to have our room cleaned and the housekeeper (who was lovely) said she never received the message so the room wasn’t cleaned. The bottom line is: customer service was lacking, we didn’t get what we paid for and the cleanliness of the premises was less than desired so Expedia found another property for us. It was not the way we wanted to begin our stay in Jamaica. I would not stay at Sandcastle Resort in the future and I would not recommend It.

6/10 Okay

Melvin

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Overall i enjoyed my experience but lighting of the rooms could be improved except for the bathroom.
Stayed 6 nights in Jul 2024