ZERO STARS IF I COULD. One of the worst hotel experiences my family has ever had.
We paid $750.84 for a 2 night stay for our family of four. We arrived around 11 PM and found the room absolutely filthy and poorly maintained. We documented what appeared to be visible mold, a dead cockroach on the sink, dirty furniture with footprints on the couch, broken items, and unacceptable cleanliness throughout the room.
We immediately complained and were told the hotel was completely booked and they couldn’t move us. No adequate attempt was made to clean the room or provide another solution.
Because it was already 11 PM and we were traveling as a family, we felt stuck and stayed that night. We slept in the same clothes we arrived in with our hoodies covering our heads because we were so uncomfortable. We didn’t even feel comfortable using the shower.
We left rather than complete our stay.
In my opinion, the room we received was completely different from the impression created by the online listing. Had I seen the actual condition beforehand, I NEVER would have booked it.
After paying $750.84, we received only $194 back. I have photos and videos documenting everything.
Families, please read recent reviews and look at actual guest photos before booking. I wish I had.